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“The Tech Pros Shop is the place to visit whenever you need any phone or computer fix. 7 days per week. Please come visit to pick from a variety of services and products. See you soon.”
“Even while being deluged with customers all day and probably not getting to eat lunch..these 2 ladies provided excellent service to everyone that was in there while I was there”
“Came to Verizon of Ellicott City for an issue. The technician was knowledgeable and courteous. He helped with several troubleshooting issues and did not attempt to sell me a replacement phone. I appreciate his kindness and transparency. Great employee (Raghav)”
10AM - 8PM
7000 Arundel Mills Cir, Hanover
Mobile Phones
“I had my first phone fixed here, and the job was very well done and professional, the people are very welcoming and friendly and the prices are very reasonable and if you ever come back they may give you a discount as it happened with me?. Im very very happy with their job !”
“Dropped off my PS5 as it kept shutting down when I was playing, they called the next day and advised me that the heatsink assembly was going bad. They fixed it and have no issues now. I definitely recommend their services as top notch .... pricing is very reasonable. Will definitely use them again.”
“Representative in the store is so nice, helped me to completely set up my new phone. Absolutely I recommend this store. Also they gave me a nice deal on the upgrade.”
“July 3 2026
This was funny I came in the store to today on my android tablet that’s about four to five years old Tyrell and the District Manager very pleasant and explained my account and explained that it would be better for me to just upgrade and the droid tablet was too old nd I would be spending to much So in all Tyrell even waitress for me to return had to leave for Drs appointment he also made sure that my phone and iPad was all the way complete plus a good price for senior I’m very pleased with the service and Tyrell he’s going place nd his coworker that was here with working today……..”
“The best place in all of Baltimore to repair cell phones and iPads, the young man is very professional and fast in the repairs, I like it and I recommend this store 100%”
“Mr. Sikandar was such a joy to work with. When we came into the store he greeted us warmly and listened to everything we wanted to do. We didn't feel rushed to make a decision and made sure we understood everything about our new phones. He also made sure that we had everything set up before leaving. We will definitely be coming back here for future upgrades!”
11AM - 6:30PM
8801 Baltimore National Park, Ellicott City
Mobile Phones
“Boram was wonderful! I wasn't having the best of days when I went into the store. His kindness and intuitive nature distracted me and helped me pop right out of my gloomy mood. I had a great experience because of him!”
“The young man that works here is very nice, but there not open during the hours stated, they are at least 2hours late. Open like 9 or 10, I call before i drive up there”
“Don did an amazing job helping me set up a new phone! Super quick and easy! He helped explore phone options thats would work for me and answer any questions i had!”
“Yafet and Paul in the York Rd Baltimore store were incredibly helpful today. I came in after my iPhone showed a liquid warning and would not charge, and they helped me get it sorted out quickly. They also shared a few great iPhone tips while I was there getting a wireless charging pad. Great service, knowledgeable, kind, and very helpful. Highly recommend.”
10AM - 8PM
7000 Arundel Mills Circle, Hanover
Mobile Phones
“Emir did a fantastic job on my phone! Pricy but worth every penny. Im even able to use my fingerprint which was something we thought may not work! Great customer service! Thanks Emir for your excellent care for my device!”
“Came to this store in New year's eve right before closing. My sister had dropped her phone in water and it would not charge. Alex and Jose were so nice. They cleaned her phone and got it charging again within minutes. They did it with a smile. The store was clean and smelled good. We were very happy to receive great customer service from these young men!”
“Devon was very helpful and kind. His customer service was great and satisfactory. Definitely suggest him for any needs with AT&T or Verizon customers who want to switch.”
“It’s crazy because with some of these Cellphone Mobile outlet stores. They want to sell you their product, but they’re not professional about doing so. 2 1/2 years ago because of the lack of professionalism at the Metro PCS Security Square, Mall store. I left Metro PCS and went back to Boost Mobile.Recently my son needed a iPhone upgrade. So I chose to upgrade my iPhone as well. I called the Security Square, Mall Boost Mobile stand near the food court. And the young lady that answered the phone ???? was rude when I inquired about the iPhone 12 upgraded. I overlooked that and still went out to check out the iPhone 12 she had for sale. Once I got there the rudeness never changed and she tried selling me a phone that was more than the one I asked for… I walked out of that establishment and went to several others that didn’t have the iPhone 12. So I chose to make several phone calls. Eventually, I was connected to the Edmondson Village Boost Mobile store and spoke with Umer from Kuwait. I got in touch with him Sunday just before they closed. He check to see if the phone that I wanted was available and set up a appointment for me first thing in the morning.When I got there early the next morning. Umer knew exactly who I was before I even introduced myself. The brother was so informative with the purchasing of my new iphone. ???? He even did a update and upgrading to the iphone as well as giving me step-by-step information on everything he was doing and why he was doing it. I felt like I was able to get behind the counter and work right along side with him. The brother was professional and very informative. If I had stayed any long, because of his professionalism, I probably would’ve brought the store. All jokes to the side. I’ll be back to buy the second iphone soon for my younger son. ????????Umer sold me with his honesty, seniority and professionalism. We need more sales reps ???????? ???????????? ???????? with this kind of attitude and mind frame. If you’re trying to get my money. You gotta have some kind of respect. I probably would’ve brought the iphone yesterday from the Young Lady at the Boost Mobile stand in Security Square, Mall. Her bad attitude killed it for me. You can’t talk to me any kind of way and expect for me to just give you my money. ????????♂️???? ???? It doesn’t work that way. Honesty and professionalism rules all of the time. Because of a incident that happened at the store. ???? Umer, like so many people in Maryland, will be leaving the state soon. We need more Umer’s to work in these stores just like him— with professionalism and respect… ✊????”
“I walked out of the Verizon Corporate store, ready, as usual, to drop Verizon. I came to this store and was immediately greeted by one of the two employees. He welcomed me, and told me how many people were ahead of me. I only needed to by a new Sim card to replace the one from my broken phone. The two guys were helping others, and one of the groups being helped was this old guy and his medical aide. He had completely messed up his phone. The patience the Verizon guy showed with him was amazing. He worked with him to get the phone fixed without losing any data.
The other worker, when he got to me, was able to do what the Verizon call center was not. He got my phone up and running. They were both friendly and did try to upsell me a new phone, but once he realized that wasn't happening, he did not push.
I could have gotten a new Sim card for free at the corporate store, but I would have left stressed and pissed. Here, with these guys, I will actually come back. I typically prefer to buy online and not have to deal with the physical stores. You all know what I mean. But I WILL come back here when I am ready to buy. Unfortunately, because of all the recent thefts, they don't display any of the phones for purchase, so walking in is a bit dreary. Nothing on the walls to play with. Beyond that, this store has amazing employees, and management obviously treats them well, because they treat the customer like people!!!
If you MUST go to a Verizon store in person, skip the corporate stores. It IS worth the extra drive.”
“I walked in not having the best day. dealing with a newly broken phone, as a business owner who relies heavily on my device(s) to do so, it was urgent to get a replacement. From the moment I walked in I was taken care of, very special thanks to Ms. Stephanie and her direct Management for making sure my needs were met. They truly were the sweetest people ever and that made me feel like I made the right choice. It was such a personable experience and this is what customer service should always be!! Super thankful for this lovely team in making sure I had what I needed to continue running my business :)”
10AM - 8PM
6308 York Rd, Baltimore
Mobile Phones
“McKenzie was so wonderful in helping me process my insurance claim and in setting up my new device. This store was amazing from the greeting, music, atmosphere, and customer service. I love this store”
“My daughter and I went in for a new phone for her. We had an appointment, which was confirmed that morning with a phone call from Lexi.
From the moment we walked in she was very warm,personable, and knowledgeable in the service she provided to us. I also went ahead and updated my phone as well. I found the entire staff helpful and professional.
Thanks for a great experience!”
“Octavius was the most patient, courteous and knowledgeabpercy sales person. He helped me port my phone over from Cricket. This was an arduous process to say the least, but he kept me calm. This process took a few hours. I am so thankful for his care and assistance in this matter!”
“Kevin was very professional at the AT&T store. He also was very manageable and knowledgeable of the store, equipment, and studying the people he was working with. Thank you, Kevin for your kindness and professionalism.”
10AM - 7:30PM
3733 Eastern Ave, Baltimore
Mobile Phones
“Shaw helped me sooooo much, omg I was going through the worst mood and ADHD hectic daaaaay. And he was so patient with my craziness still had the best customers service, temper and helped me through it alll, he is the best! Get that man promoted”
“I am a usto.er of this store & have spoken several times with David. He is ama,ing. He helps me w my phone ea time I come in. I feel lucky to have him around.”
“The employee was super patient and walked me through everything step by step. He didn’t try to upsell me or rush me out. He actually listened to what I needed and helped me find a phone and plan that worked for my budget.”
“Took the time to answer questions, transfer applications, apply screen protector, and show a few new features. The store had th phone and color wanted in stock. S26 Ultra.”
“I got an upgrade and wanted to get my data transfered. They took my old phone temporary made it work and then was able to transfer it. They made it so easy for me. Came in left my phone came back done. I am a long time customer I will stay with them/boost mobile for a long time more.”
“My boost customer service representative was perfect,her name is Sunny,she did a amazing job,I really appreciate all that you did and wonderful customer service 😀”
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“I can see that Kendall Biak gets plenty of good reviews. Totally justified. After the first visit I am reassured that for any repair / accessories needs it is the first place to go. Kendall knew within seconds which kind of protective case I need and installed it within minutes. She recommended the item which works great and suits my needs. Let me add that my phone is my work tool + I am doing a lot travelling so the protective cover has to be reliable. This small store has a lot of choice of other items, like for example phone attachment for vehicle. I was purchasing before protective cases and other accessories on internet - not anymore. They may be cheaper, but you do not know exactly what you are getting + installing protective screen was not easy. It needs expertise and experience what Kendall displays. Kendall should be the coach for other cellular stores. Please relate this to Kendall - You are great . Thank you - Margaret H.”