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“The Tech Pros Shop is the place to visit whenever you need any phone or computer fix. 7 days per week. Please come visit to pick from a variety of services and products. See you soon.”
“Even while being deluged with customers all day and probably not getting to eat lunch..these 2 ladies provided excellent service to everyone that was in there while I was there”
“Dini was sooo patient, explained everything ( sometimes several times). My experience was amazing. And her assistant Aiman stepped up to make the whole process of getting a new phone pleasant and easy! THANK YOU BOTH!”
10AM - 8PM
7000 Arundel Mills Cir, Hanover
Mobile Phones
“I had my first phone fixed here, and the job was very well done and professional, the people are very welcoming and friendly and the prices are very reasonable and if you ever come back they may give you a discount as it happened with me?. Im very very happy with their job !”
“Representative in the store is so nice, helped me to completely set up my new phone. Absolutely I recommend this store. Also they gave me a nice deal on the upgrade.”
“Visited this store and was helped by Christian who did an excellent job! Helped me with my plan and getting a new phone. Everything was quick and went smoothly. Highly recommend this store!”
“AJ did a great replacing my battery and fixing my screen on my Ipad. It was fast and at a decent price. I would definitely recommend this to anyone who is looking to get their phone or tablet.”
“Trellis is such a wonderful rep at AT&T today. He's so helpful,respectful and professional assisting me today.
I really appreciate him and ? professional.
Thanks so much.”
“The best place in all of Baltimore to repair cell phones and iPads, the young man is very professional and fast in the repairs, I like it and I recommend this store 100%”
11AM - 6:30PM
8801 Baltimore National Park, Ellicott City
Mobile Phones
“Boram was wonderful! I wasn't having the best of days when I went into the store. His kindness and intuitive nature distracted me and helped me pop right out of my gloomy mood. I had a great experience because of him!”
“Ingrid was extremely patient with my husband and I as we tried to switch to AT&T from another carrier. We ran into technical difficulties (the fault of the previous carrier) and she went above and beyond to assist us in successfully switching to AT&T. She was professional, kind, and knowledgeable. Highly recommend this location for your AT&T needs!”
“Cheap and nice phone they sell.Fast delivery also they send me a phone case and screen protector they guys if you are thinking to buy phone, apple watch and sunglasses guys do visit this place also you can order by calling them you won’t regret with their product and customer service.”
10AM - 8PM
7000 Arundel Mills Cir #336, Hanover
Mobile Phones
“Emir did a fantastic job on my phone! Pricy but worth every penny. Im even able to use my fingerprint which was something we thought may not work! Great customer service! Thanks Emir for your excellent care for my device!”
“Came to this store in New year's eve right before closing. My sister had dropped her phone in water and it would not charge. Alex and Jose were so nice. They cleaned her phone and got it charging again within minutes. They did it with a smile. The store was clean and smelled good. We were very happy to receive great customer service from these young men!”
“Devon was very helpful and kind. His customer service was great and satisfactory. Definitely suggest him for any needs with AT&T or Verizon customers who want to switch.”
“The young man that works here is very nice, but there not open during the hours stated, they are at least 2hours late. Open like 9 or 10, I call before i drive up there”
“It’s crazy because with some of these Cellphone Mobile outlet stores. They want to sell you their product, but they’re not professional about doing so. 2 1/2 years ago because of the lack of professionalism at the Metro PCS Security Square, Mall store. I left Metro PCS and went back to Boost Mobile.Recently my son needed a iPhone upgrade. So I chose to upgrade my iPhone as well. I called the Security Square, Mall Boost Mobile stand near the food court. And the young lady that answered the phone ???? was rude when I inquired about the iPhone 12 upgraded. I overlooked that and still went out to check out the iPhone 12 she had for sale. Once I got there the rudeness never changed and she tried selling me a phone that was more than the one I asked for… I walked out of that establishment and went to several others that didn’t have the iPhone 12. So I chose to make several phone calls. Eventually, I was connected to the Edmondson Village Boost Mobile store and spoke with Umer from Kuwait. I got in touch with him Sunday just before they closed. He check to see if the phone that I wanted was available and set up a appointment for me first thing in the morning.When I got there early the next morning. Umer knew exactly who I was before I even introduced myself. The brother was so informative with the purchasing of my new iphone. ???? He even did a update and upgrading to the iphone as well as giving me step-by-step information on everything he was doing and why he was doing it. I felt like I was able to get behind the counter and work right along side with him. The brother was professional and very informative. If I had stayed any long, because of his professionalism, I probably would’ve brought the store. All jokes to the side. I’ll be back to buy the second iphone soon for my younger son. ????????Umer sold me with his honesty, seniority and professionalism. We need more sales reps ???????? ???????????? ???????? with this kind of attitude and mind frame. If you’re trying to get my money. You gotta have some kind of respect. I probably would’ve brought the iphone yesterday from the Young Lady at the Boost Mobile stand in Security Square, Mall. Her bad attitude killed it for me. You can’t talk to me any kind of way and expect for me to just give you my money. ????????♂️???? ???? It doesn’t work that way. Honesty and professionalism rules all of the time. Because of a incident that happened at the store. ???? Umer, like so many people in Maryland, will be leaving the state soon. We need more Umer’s to work in these stores just like him— with professionalism and respect… ✊????”
“Update Today May 13th another great encounter at the Pikesville location with Schneider very kind and helpful. Great demeaner........ I purchased a new phone as November/December 2024 as a result of what seemed to be corruption of my then existing phone. I have been a faithful customer for over 40 years. I had the pleasure of receiving service from Usman. He is knowledgeable polite patient thorough and professional. Usman took the time to make sure all of my data was transferred and even assisted with me getting the new phone connected to my car. After approximately 2 weeks the phone started getting extremely hot. I went to the store and unfortunately Usman was not there the two ladies were useless had no idea of what was going on and told me I could call Google. I take many photos and do lots of editing I'm a content creator as well as play games so I thought perhaps it was my usage. 2 to 3 weeks went by I go to the store again 2 more times same problem phone getting hot both times useless 3rd time guy looked at the phone and said it was my usage (same usage as on my previous phone that NEVER got hot) . I told him to note my account that again I came in and left the store. Same situation and phone really whacked out last night March 3 2025. I went to the store this morning and USMAN WAS THERE!!!! He ran diagnostics advised me of something I turned on that should be off gave some information about changes and he ran all my updates. As usual he is pleasant helpful knowledgeable patient and professional. If there is any recognition in place he deserves it. I will now only go in if he is there other than that I will go straight to headquarters I'm that kind of customer. I am sending an email to Verizon Headquarters as well to recognize and compliment Usman on his outstanding service. The only reason not 5 stars is because this is for the store”
10AM - 8PM
6308 York Rd, Baltimore
Mobile Phones
“McKenzie and Ed was very helpful!! Before I came to this location I went to 5 others, they were the most generous. They both have great customer service & had no problem helping me return my phone!!!”
“I walked in not having the best day. dealing with a newly broken phone, as a business owner who relies heavily on my device(s) to do so, it was urgent to get a replacement. From the moment I walked in I was taken care of, very special thanks to Ms. Stephanie and her direct Management for making sure my needs were met. They truly were the sweetest people ever and that made me feel like I made the right choice. It was such a personable experience and this is what customer service should always be!! Super thankful for this lovely team in making sure I had what I needed to continue running my business :)”
“My daughter and I went in for a new phone for her. We had an appointment, which was confirmed that morning with a phone call from Lexi.
From the moment we walked in she was very warm,personable, and knowledgeable in the service she provided to us. I also went ahead and updated my phone as well. I found the entire staff helpful and professional.
Thanks for a great experience!”
10AM - 7PM
6346 York Rd, Baltimore
Mobile Phones
“Elijah is a great addition to the AT&T team. We had an issue after coming over to AT&T from Verizon that was more technical in nature. Unfortunately, AT&T has a policy where there were no authorized users can be added for a full month. That meant we were just supposed to Have an unresolved issue for that period of time unless the account holder became available. Elijah was gracious enough to handle the issue for us, give us feedback and insight on what the issue may be, and take time out of dealing with customers in the store. He was patient, knowledgeable, nice, and the store environment was clean, calm, welcoming.”
“Octavius was the most patient, courteous and knowledgeabpercy sales person. He helped me port my phone over from Cricket. This was an arduous process to say the least, but he kept me calm. This process took a few hours. I am so thankful for his care and assistance in this matter!”
“Kevin was very professional at the AT&T store. He also was very manageable and knowledgeable of the store, equipment, and studying the people he was working with. Thank you, Kevin for your kindness and professionalism.”
“Abdullah what's so professional and helpful along with the female representative who is usually there unfortunately I don't know her name this is the best boost store EVER!”
10AM - 7:30PM
3733 Eastern Ave, Baltimore
Mobile Phones
“I’m literally In Awe with the quality ,and efficiency that MsJoyce has orchestrated today!! She’s kind patient and helpful! Thank you so very much for your stellar customer service!!???? Muchas gracias ☺️ y eres una Estrella”
“When I walked into the Boston Street store yesterday, I had every intention of canceling everything I had just signed up for a few days before because of the errors made by the representative that I met in Walmart. However, Layla was able to help me and although I wasn't eligible for everything your rep had promised and wasn't able to get a new phone on AT&T as he promised, I decided to stay with AT&T regardless, solely because of the knowledge and friendly service provided by Layla. I am disappointed that I will have to wait at least 30 days to get a new phone but grateful Layla was there to help me.”
“I am a usto.er of this store & have spoken several times with David. He is ama,ing. He helps me w my phone ea time I come in. I feel lucky to have him around.”
“Took the time to answer questions, transfer applications, apply screen protector, and show a few new features. The store had th phone and color wanted in stock. S26 Ultra.”
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“I can see that Kendall Biak gets plenty of good reviews. Totally justified. After the first visit I am reassured that for any repair / accessories needs it is the first place to go. Kendall knew within seconds which kind of protective case I need and installed it within minutes. She recommended the item which works great and suits my needs. Let me add that my phone is my work tool + I am doing a lot travelling so the protective cover has to be reliable. This small store has a lot of choice of other items, like for example phone attachment for vehicle. I was purchasing before protective cases and other accessories on internet - not anymore. They may be cheaper, but you do not know exactly what you are getting + installing protective screen was not easy. It needs expertise and experience what Kendall displays. Kendall should be the coach for other cellular stores. Please relate this to Kendall - You are great . Thank you - Margaret H.”