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“Shaquan was very friendly, professional and patient. He took his time because I had to scan my fingerprints several times before the machine accepted my results. Excellent customer service.
Thanks,
Phyllis Chestnut”
“The store was clean and the workers were friendly. Chris was especially helpful and provided great insight with the printing process. I really appreciated his hard work.”
“Eden was amazing. She helped me right away and answered all of my questions making my experience a great one! The facility was clean and organized and I will definitely come back for my next return!”
“I couldn’t be happier with the service I get every time I visit this store in Edgewater. I had the pleasure of meeting Cathy, the owner, on my last visit and had to tell her how much I appreciated being treated with such care and professionalism. I had an issue with my large packages and she helped me out and even followed up with me the next day!!! That kind of service is rare these days.”
8:30AM - 6:30PM
1011 Bay Ridge Ave, Annapolis
Mailbox Centers
“I am writing to commend the staff at this UPS location for their outstanding service on April 24, 2026. I visited the store in Annapolis that day for assistance with my documents, between approximately 12:10pm, and the staff member who assisted me, named Conrad, was exceptionally professional, patient, and efficient. He carefully guided me through the process and ensured everything was handled properly, which gave me great peace of mind. During a particularly busy and stressful period for me, his kindness and professionalism truly made a difference. It was a wonderful experience, and I am very grateful for his help. I hope this message can be shared with him and recognized internally. Thank you for providing such excellent customer service. And thank you to Conrad specifically!”
“The lady that helped me was very accommodating. Made everything easy for us.
When I called back in a few days later, a lady that answered the phone was not so friendly.
It’s a shame when employees or possibly owners feel bothered by their own business.”
“Mark was so helpful to me for my first time shipping packages for my small business! He was incredibly helpful, kind, personable, efficient and quick. Most importantly, kept his cool while other customers were unbelievably rude and obnoxious to him over simple things! Yuck behavior and shame on them! But no shame for Mark, he is an excellent worker and deserves a raise!!!!!!”
“I am handicap and each time I am coming to UPS I park my car by the store because I have very difficulty to walk. Sukh always ran out and take my packages and tell let me do it for you. He comes back with the receipt and helps me to sit in my car. Honestly I have no idea how I should thank him for all these kindness! He is very valuable employee that store has! My dear Matthew thanks 🙏🏼 for all of your kindness and caring!”
8:30AM - 7PM
626 Admiral Dr Ste C, Annapolis
Mailbox Centers
“I had an excellent experience working with Jayjuan at the UPS Store in Annapolis. He was professional, knowledgeable, and genuinely helpful throughout the entire process even took the time to tape our return. Thank you for the great experience! Highly recommend their amazing service!!!”
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“Everyone at this location is super helpful and kind. I’d go to any UPS store before a usps or fedex or any other shipping place because of how easy they make things!! Need to shout out employee, Lucas, for helping me with so much enthusiasm and knowledge on how to handle my returns! Thanks!”