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“Wonderful customer service! I have an account still open for my deceased mother's estate. Sandy Spring sent me a notice that the account had been inactive for 10 months and, at 12 months, I would be charged a maintenance fee. This is fair and I greatly appreciated the notice so I could avoid the fee. They could have quietly started charging fees but they went above and beyond by sending me a notice.
I highly recommend Sandy Spring Bank!”
“I have been a proud member of NIHFCU for over 30 years and have consistently had positive experiences with the credit union. Most recently, I had the pleasure of working with Ms. Kaur, Assistant Branch Manager on several transactions. She handled each interaction with professionalism and expertise, ensuring that everything was processed smoothly.
Beyond her knowledge, Ms. Kaur was incredibly respectful. Her attentiveness and dedication made a meaningful impact, and sincerely appreciate the outstanding service.”
9AM - 5PM
13711 Georgia Ave, Silver Spring
Banks
“I was extremely pleased with the customer service assistance I received at the Aspen Hill ESFCU from Service Representative, Zara Inglis-Charley. Zara was, attentive, and sensitive to my needs. I felt at ease expressing my interest in receiving assistance with applying for an auto loan. Zara offered excellent customer service. ?”
10AM - 4PM
12125 Veirs Mill Rd, Silver Spring
Banks
“Today, 08/13/2024, I went to the bank to be served and witnessed a horrible scene.
A customer yelled at the employees and especially at the manager.
The manager tried to minimize the situation, but the customer banged on the door, wanting the person the manager was helping to leave so she could serve him.
I have never seen such rudeness in my life.
And the manager remained calm and apologized for what happened.
The customer's attitude was regrettable.”
“Tina was super helpful in our loan process, from beginning to end. She walked us through our options, and helped us navigate the sometimes challenging and confusing process for obtaining a mortgage. I highly recommend working with Tina for all your mortgage needs.”
10AM - 4PM
11499 Columbia Pike, Silver Spring
Banks
“I do visit Bank of America, 11499 Columbia Pike
Silver Spring, MD 20904 recently and I get an Excellent customer service by Tigst Esheteee.
Thanks Bank of America having such type of humble employees on board.”
“I am very very pleased by the service provide by Murtuza Hussain
Everytime I visit Cabin john location I always have satisfaction with the quality of service I get he provide an outstanding help on all my requests he is just a great leader and very good people person.”
“I had an outstanding experience opening a new account at this branch. Cameron and Ligia were friendly, professional, and went out of their way to ensure everything went smoothly. Truly appreciated their exceptional support!”
9AM - 5PM
13311 New Hampshire Ave, Silver Spring
Banks
“Keith Whitaker Jr, helped me with all my questions and made the notary process super simple and easy. Very personable man. Would recommend if you want to open an account, get a form notarized, or look at financing options GO WITH KEITH!”
9AM - 5PM
2601 University Blvd W, Wheaton
Banks
““Math doesn't make mistakes”.
This phrase was repeated by my teacher in his respective classes and came to my mind when I saw only one teller in the Bank, as I heard because the others were on their lunch break, versus a long line. In that line I saw two people who I understood should have the right of way, due to their age and because they had some difficulty standing for a long time. One of them was very supported by her husband, whom I admired for his great effort to make sure his wife was well and could solve, without a doubt, a tremendous show of love for her, and she, with more love and few words, calmed him down. What a beautiful moment! Despite the situation; for that reason, I think that if there were no sign indicating when a user has “Preference” we would choose to give him the right of way, as an act of solidarity and love, like that couple. Long live the love between couples, people and the work we do!!!”
10AM - 5PM
822 Rockville Pike, Rockville
Banks
“Mira is the best! We had a problem at another branch and she took care of us immediately. She was super professional, courteous and kind. If you bank with Citibank in the area, this is the best branch to go to.”
“Jhonatan treated me excellently
Good service and concern for the customer
It lasted a long time but I won't stop helping until my situation is resolved.”
9AM - 5PM
13311 New Hampshire Ave, Silver Spring
Banks
“Keith Whitaker Jr, helped me with all my questions and made the notary process super simple and easy. Very personable man. Would recommend if you want to open an account, get a form notarized, or look at financing options GO WITH KEITH!”
9AM - 5PM
1700 Elton Rd, Silver Spring
Banks
“I love the people at this branch. The manager is an angel. The tellers Sheila and my Ms. Happy are super helpful. Love to be greeted as soon as I enter the door. This is what customer service is about.”
“Very helpful branch. I was in traffic racing to get to the bank before they closed. I was late but they were still willing to help me even though I arrived after they closed. Thank you”
9AM - 5PM
3200 Olney Sandy Spring Rd, Olney
Banks
“My recent visit went quite well. I was helped by Sophia, who greeted me with a warm, friendly smile. She was able to easily complete my transaction, and was even able to help me with my usual request for $2.00 bills. As a regular at the Olney branch, I've always found the staff to be most courteous, friendly and helpful.”
9AM - 5PM
12500 Prosperity Dr, Silver Spring
Banks
“The staff always greet me with a welcoming hello and smile. The atmosphere feels like you are in great company. Thank you to everyone at the Cherryhill branch for all you do at ESFCU.”
10AM - 4PM
11800 Rockville Pike, Rockville
Banks
“I had a great experience at the Bank of America branch at Bethesda. The manager was incredibly helpful, professional, and friendly. They made my visit quick and easy. Highly recommend this branch for excellent service. Great team.”
“After waiting for an hour at the Silver Spring PNC bank, where I was never serviced I then made an appointment online for the next day which they canceled that morning!! I was very frustrated and decided to try a different location for my wire transfer. I walked into the Rockville location and Jovanka Kelbaugh greeted me and said of course she could help me right away. She was kind, efficient, friendly and helped me with everything that I needed! I will go to WHICHEVER location she is working from now on!!! I was ready to terminate my relationship with PNC but she redeemed the bank’s image in my decision!”
8:30AM - 4PM
3535 University Blvd W, Kensington
Banks
“I’ve been a LFCU member for over 20 years and it is my primary financial institution. Jason provided excellent customer service - quickly answered my questions and performed the transactions I needed.”
“Im a highschool student doing research for a project and the staff were very friendly and answered all our questions. Fatima Bermudez was very helpful and friendly.”
9AM - 4PM
3015 University Blvd W, Kensington
Banks
“I've been banking with Signal Financial Credit Union for 30 years. They are supremely knowledgeable about their banking products and the banking industry in general. If you don't understand how banking works, you can learn from them. Also, they have the absolute BEST support staff that answers the customer support phone that you could ever experience. My hat is off to Danny and Abbey. They were outstanding for their support in getting some very challenging transfers done for me in the rush timeframe I needed. They are the best!”
“We use SECU for both business and personal accounts and enjoy the friendly virtual tellers we see almost everyday. We are looking forward to the credit union expanding its business services.”
“I have the pleasure of working with one of the most professional and knowledgable and efficient bank senior relationship banker at M&T bank Mr. Raymond Hart is without the doubt the most wonderful and accommodating bank representative I have ever had the pleasure of having bank experience with.
I would give Mr. Hart a 10 star.
Shahla Blackmon”
“PNC Bank continues to impress with its outstanding customer service. I would like to thank the branch manager and Mr. Gino for their exceptional hospitality and professionalism. Truly a wonderful experience.”
9AM - 4PM
10151 Colesville Rd, Silver Spring
Banks
“I had an excellent experience at the Woodmoor branch of Bank of America. The service was outstanding, and customer handling was absolutely perfect. I would like to give special recognition to Mrs. Joan for her professionalism, kindness, and efficiency.
Rating: 10/10
Thank you, Mrs. Joan!”
9AM - 5PM
10400 Old Georgetown Rd, Bethesda
Banks
“Went in person to deal with some account issues, Nick the teller at the counter was a godsend!! Wonderful & helpful throughout the entire process, thank you Nick!”
“I’ve been banking here for years. Everyone is pleasant, courteous and knowledgeable. Service is quick and efficient !!! James is most pleasant and helpful always. Everyone is always smiling and cheerful.
The service is fantastic here. I love this CU. It’s convenient and service is Awesome !!!
The ATM is convenient and safe. This location is very safe. There’s always a special going on !!!! For your money to make more money !!!!”
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“Margaret Smith and her team were extremely helpful during this entire process! They were very patient, very responsive and very communicative throughout. I would highly recommend Sandy Spring for your mortgage needs!”