Advance Auto Parts is a business that provides auto parts and services. Customer experiences with staff and service vary. Some reviews report very positive interactions, describing employees as nice, extremely helpful, informative, and polite. Specific helpful actions include ordering parts quickly, assisting with diagnosing car issues, measuring wiper blades, and offering to install them. This leads to customers feeling treated right and back on the road quickly for a good price. Other reviews report inconsistent or poor customer service. Experiences include staff seeming clueless about orders, requiring transactions to start from scratch, and appearing uninterested or unwelcoming. Some customers feel assistance is lacking, with simple tasks like replacing remote batteries not being fully helped with, leading to frustration over the loss of customer service.
The staff have always been helpful and friendly. They have a good reward program and reasonable return policy.
March 2026
Great customer service, the young man even helped put my niece's windshield wipers on!
March 2026
Went to this location for something for my car. I let the cashiers know some details about my car and they helped me usurp the issue. They recommended a local shop to further diagnose my issue. Ill be back later to purchase the part they mentioned.
