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“The girl Allison was just absolutely great. I learned so much about the new phones and the wrong of the
Old. Love coming here. So glad to have met someone like Allison. Thank you.
June”
“We received the absolute best costumer service!! Melody and Jojo were extremely helpful and professional (and patient!!) as they guided us to the upgrade that best fit my husbands needs. Highly recommend this location!”
“Went to this store because I didn't have any service today and the worker explained the network was down and helped me understand what was going on with my phone”
“Ashley Locklear at rock spring Verizon store was absolutely amazing! She helped me reset my phone eliminating some of the problems that I was having. I am grateful that she was here to help me!”
“Stopped in with a complex issue that Jeff and Brady helped me through but had to come back next day for phone issue that was no fault to verizon. AJ took the time during a very busy day to help me while his co workers took sales he could've had. Coming from sales, I know what it's like. I appreciate his patience and willingness to help me. Those are stats that corporations like Verizon don't track well enough and people like him deserve to be recognized. Anyone can sell me a phone I want. Not everyone does what he did today. Thanks AJ.”
“I went in today for a few reasons, biggest reason was because my SIM card stopped working. I waited for a few minutes then got helped by Angie. She was an insane help. From removing a device from my plan, to handling my entire upgrade process. She was, by far, one of the most professional and helpful Verizon reps I’ve ever had in my nine years of being with Verizon. She answered every question I had and made the process incredibly easy. Even while my phone was taking a while to transfer, she was very friendly and made wonderful conversation while we waited. If I could give more stars due to just her customer service, I would!”
“Great experience to say the least. Very nice ! Very informative. This is a stand up company that guarantees its work. So happy to have found this place. Highly recommended”
“Ron at this location understood that I was in a hurry and kept my visit as short as possible, considering the goal in mind. Great sales representative--knowledgeable, personable and professional. Thanks for the help, Ron!”
“I had a great experience with Kendric. I was greeted when I came through the door and he asked how he can assist me today. I let him know that I wanted to upgrade my phone and let him know which phone I wanted. He went to the back made sure it was there and started the process. I felt like I was in and out within 10 minutes. My kids greatly appreciated it. Kendric was very professional and offered to help me set up my phone. I would recommend if you are with AT&T or switching over go see Kendric and he will take care of you.”
10AM - 8PM
1016 Beards Hill Rd Ste M, Aberdeen
Mobile Phones
“Tearney was excellent in assisting me to unlock my phone. She is very knowledgeable and made sure that everything was completed accurately before I departed the T-Mobile store.”
“My experience with metro was absolutely exceptional. The staff was experienced and very knowledgeable. They were extremely friendly, through, and approachable. Madeline & Trinity were absolutely wonderful , and they recommended what I should get based on what I needed. I will NEVER be going to any other metro and they have secured a lifelong customer, even though my hometown is in Virginia Beach.”
“Luis and Keke were amazing. Sad to say but it was my first positive experience in a TMobile store ever. They were extremely helpful with every single concern we had. The interaction with them was pleasant and if they continue working at this location it will be the only location we will be going to.”
“Austin was super helpful and personable! I came in to get my cellular transferred from my old phone to a new one that had already been delivered and mostly set up by myself. It took him less than 10 minutes to fix. Great experience!”
10AM - 8PM
602 Boulton St, Bel Air
Mobile Phones
“Recently my wife and I bought a pair of Apple Watches from Best Buy for store pickup. After infuriating talks with both Best Buy and or service provider over the phone, we returned to the actual store for help activating. I will say that one thing you’ll never get with online stores is the great customer service we received in the actual store. The phone tech guy, Ryan, was very helpful and friendly. He calmly and professionally walked us through the process, and made us feel very welcomed. We even bought bigger straps and a case for our new Apple Watches solely based on how well he treated us. We will definitely be back, and ask for him by name for any future assistance we might need. Thanks again, Ryan!”
“In spite of my issue being one of the Apple operating system, Stephon worked diligently for many hours to rectify my problem. I really appreciated him and Jay as well. They all were very friendly.”
“I went in to get help my phone was not able to make or receive calls no internet on and off for most of the day turned out to be something very simple Tina store manager assisted me she was very professional and attentive.”
10AM - 8PM
2 Bel Air S Pkwy, Bel Air
Mobile Phones
“Had the good fortune to be paired with Angel. Once we selected our phone (Google Pixel!) at a great deal, Angel took care of the rest quickly - 90 minutes start to finish! She was knowledgeable, fun, and friendly! If we have to go back, we will surely look for Angel!”
“I literally only go to one Metro store in Edgewood (next to Foodlion) because it seem like all the other ones are no help. I went in for a shattered phone and when I tell you Danielle absolutely spent 2 hours with me and on the phone with customer service, she went above and beyond to make sure I left that store satisfied and with what I needed. I appreciate her and her help never met a customer service representative like her!!!! I wish I could give more stars ?”
10AM - 8PM
602 Boulton St, Bel Air
Mobile Phones
“Just bought a Samsung TV. Geek squad support from Chris Perouty of the Bel Air store was exceptional. Knowledgeable, personable, concise, organized, and efficient.”
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“Romell & Jason did great. They gave me a good deal, with updating my old phone (it was very old). Great job guys! I was nervous but they made they process easy.”