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“I am writing to express my sincere gratitude for the exceptional service I received from Sylvia Onwuocha (Consumer Lending Advisor) and Oumou Traore (Assistant Branch Manager) during my recent membership application and auto loan process. Their assistance was invaluable, and I truly appreciate the time and effort these individuals dedicated to guiding me through each step.
The entire process was remarkably efficient, and I was consistently impressed by the professionalism, knowledge, and willingness to go above and beyond to ensure a smooth and positive experience. Frankly, without their help, I would have felt completely overwhelmed. Their expertise simplified a complex process, making it manageable and stress-free. I especially appreciated the clear explanations of the loan terms and patience in answering my numerous questions.
I wholeheartedly recommend NIHFCU to anyone seeking exceptional financial services. Furthermore, I strongly urge prospective members to specifically request assistance from these employees. Their dedication and commitment to customer satisfaction are truly exceptional.
Thank you again for your outstanding support.”
“I am always happy with the Services I receive at this credit Union. The folks are warm and knowledgeable. I keep coming back at every chance I get. These folks are the greatest. Thank you and keep up the excellent service.”
“To whom It May Concern:
I visited the office a couple of days ago to inquire about opening an Estate account.Portia greeted me and asked how she could help me today, I proceeded to tell and show her my credentials after being invited to have a seat.I explained the situation in reference to my deceased mom.She did let me know the limits of Estate there. She made a couple of calls for me after I mentioned my other bank.So I was able to get that resolved on yesterday(6/25/2025. I really appreciated her courtesy and understanding.She was very pleasant as always.She’s a keeper!Hail to MOFCU!!!!!……Sincerely, Ms.Nancy Jones Hutchins”
“I recently visited the City Center branch and De'Ja assisted me. She assisted me with a fraudulent transaction, & explained everything to me to the point I was able to understand and I am satisfied with her work and her explanation help me to feel good and I am grateful for this company and it's hard work and fast response to fraud. I will recommend this company especially the City Center branch to my peers and family.”
“I had a wonderful experience with Kiara the other day. She was so pleasant and professional. Ms. Calloway has been her same phenomenal self for the 20 plus years I have been banking here. She always a delite to see. Keep up the good work ladies!”
“Ms. Daniella Barfield assisted me with my Debit Card and withdrawal from my account. She is an exceptional Customer Service Representative and she deserves a pay raise for her outstanding service.”
“Wow. I've never felt so comfortable and open with a representative like that before. Steve F. was incredibly reassuring with whatever I asked and was completely honest. Its good to have transparency in that industry and I felt literally so safe and respected by him. I hope yall give raises because he deserves one.”
“Hours are odd, plus they close early at 4pm, so you've got to write them down or you'll make the trek for nothing. Counter tellers are polite n very helpful. Can get business done in usually less than 10 min when I need to go in person for transaction.”
“I came to the NFCU on Feb 6, 2024. Deposited a tax refund check and experienced a small set back with the image reading through the ATM. The next day I noticed the check was not pending. I called NFCU spoke with several associates and was told that a check had to be reissued. However when I went into the branch and spoke with Ms. Terri Kipp (branch leader). She went above and beyond to make sure I did not have to wait another 7 to 10 business days to receive my funds. I hope management knows she is a real asset to the company.”
“Great Credit Union, great people to talk to and do business with. Only issue I had was with the online application for an auto loan. But when I called we finished everything up in less than 20 minutes start to finish Thank You Ms. Dana.”
“It is nice to know that there are still people in the world with integrity. I invested in the forex market & cannot express how appreciative I am to this Trader: Hendrick Jennifer Fx,”
“I had an excellent experience at the SECU branch in Greenbelt, Maryland. From the moment I arrived, I was treated with professionalism and care. Zamoria Matthews assisted me, and she was outstanding. She was knowledgeable, patient, and took the time to clearly explain everything regarding my account and replacement card. Her positive attitude and welcoming smile made a stressful situation much easier to handle. It’s clear that Zamoria genuinely cares about members and takes pride in her work. SECU is fortunate to have someone with her level of dedication and customer service. Thank you for a great experience. From Emerson”
“I’ve had to visit this bank twice in one week, and both experiences have been great. Alain was incredibly helpful—he was patient and took the time to explain everything thoroughly. I came with my mom because she doesn’t speak English, and it was amazing to see that there are Spanish-speaking staff who could assist her. The entire team is friendly, always smiling, and genuinely helpful. I highly recommend coming here!”
“The staff always greet me with a welcoming hello and smile. The atmosphere feels like you are in great company. Thank you to everyone at the Cherryhill branch for all you do at ESFCU.”
“I had the best face to face customer experience, the information given was very helpful and informative!
“ I enjoyed every moment when stopping by!””
“AFL-CIO Employees Federal Credit Union sits on the corner of New Jersey AVE and F St NW in the AFT building. It is a convenient location for all those that are part of a labor union and/or work for a labor union. At first I thought that this was nothing more than an ATM location. But after being around for a bit, and talking with a lot of coworkers, I came to realize that this was a functioning location with a counter complete with tellers. I came here to open up a new account and I find myself leaning more towards credit unions than banks. To note, I had started the application process online to open and account and never heard back from anyone at the credit union for months. I ended up coming into the branch and talking with the staff member responsible with opening accounts. I explained that I had applied to open an account online and that there was no movement. I guess it was a misstep on their behalf. I then asked if I could have hard copies of the application and I would get it filled out and return later that day. Luckily for me, the application process with hard copies was much easier to complete than it was online. Just be aware of the forms you are giving, they tried to slip in an application to apply for a loan for me. Within less than two hours I had my forms complete and I was heading back to this location to hand them in. All I had to do was wait for the forms to be processed by the staff member and then I would hear back from them. True to her word, I had an email shortly thereafter that my account was created and that I would received my checks and card within 7-10 business days. Here is where I thought I was being fooled with. After that email, I did receive an email with my account information. However, when I went to the website to enter this information to confirm and setup my account online, I kept getting denied access. At that point I called the customer service number to figure out what was going on. The lady that helped me via this route was super nice and figured out that they did not give me the complete account number, it was missing a single digit. After that was cleared up, my online account (and mobile account for that fact) were setup. The ten days I was supposed to get my checks and card had come and gone. I called the number for the staff member that initially helped me and had no luck when it came to making contact. At that point, I decided to drop into the branch again. Talked with the staff member and found out that a request for checks and my card was never completed and sent. Once that was cleared up I finally received me card and checks and was able to finally use this account for the reason I set it up.”
“Never imagined getting so much profits within a short period of time, it happened surprisingly I got this huge amount for me and super happy and excited for this win, it’s a great start for me in line if traded, you been a genius Mrs Caroline Jones you finally put a smile on my face, despite telling you my problems you didn’t take advantage of me, thanks a lot Mrs Caroline Jones”
“I have an auto loan and a mortgage with this organization. The bonus dividend paid is an amazing benefit. It doesn't hurt that loan rates are below market as well. Great place to handle all your banking needs.”
“Far and away the easiest place to deposit, store, and withdraw large amounts of cash for considerations, mobile yoga and dance services, and quick real estate transactions, in the entire, and I do mean entire, greater Washington DC metropolis. I would go so far as to say there is no better place on the East Coast for Lobbying. You don't have to have the cash on you for long, ha ha, with 100 muggers across the street and 435 located up around the bend. The bills are a bit new and crispy, but they pack readily into fanny-assed candy a** packs, and the locals are more than happy to help you move these because they sell them back to their own government for more than face value. Don't wander too far by car. Recommend going on foot. to the bay, and renting a speedboat.”
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“I wanted to leave a review for Alexis Hackett , she was very professional and handled all of my personal and business needs. She made it very quick and a simple process. I am so happy !! Go visit her today for all of your personal or business needs! Thanks again Alexis”