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“When you have no idea of what mattress will be your next , Sugandha and the team got you covered…. Best most transparent, helpful and easy purchase of my life. Don’t waste your time with other places.”
“Have had the original small lovesac for 13 years. Have probably been in all of stores in the DMV. Walked in and said to my wife we are not buying a couch today... we failed. Sharleta and the staff were the best.”
“Excellent craftsmanship and top notch service. I would recommend visiting this fine establishment if you are looking for authentic American made furniture. Their craftsmen and women practice a lost art.”
“I am fortunate to have found terrain and the incredible customer service from Renee. I was in last minute need of a bunch of plants for a photoshoot and with just 1 hour notice before the store closed Renee jumped on my project and without me even being in the store sent me photos of options via text and helped me checkout and box it up so someone could pick it up just before the store closed. Thank you Renee!!”
“Lisa is the best salesperson and designer I have worked with. She did such a great job on my couch order that I came back immediately when I needed a chair. Highly recommend her and UC high quality furniture. You will be pleased!”
“Look, this is honestly a mixed review as we had issues with defective merchandise. A few key employees made the difference and made the experience tolerable while being kind and pleasant. Specifically Kari and her manager, they handled a difficult situation with understanding and support. At the end of the day they made the situation right and we are thankful for that.”
“My daughter’s room, from A to Z, is from Pottery Barn Kids, and I always enjoy shopping there. Yesterday, I visited the Bethesda store since it has a kids department, and I had a great experience. Courtney was wonderful—very kind, helpful, and always smiling. She truly made the experience enjoyable. We found everything we loved and wanted to buy.
The merchandise in the kids department was amazing, with beautiful and well-curated inventory. However, for Pottery Barn Home, I personally feel the Mosaic location offers a better selection.”
“Betty/Heather from Bethesda was such a lovely and very helpful individual, she took the time to actually look deep for the products I was wondering about on the phone call and saved me a long trip walking! I appreciate her skills and kindness 🫶🏽”
“TLDR: All these reviews terrified me but I gave them a chance and we are so so happy, and delivery was super smooth! Customer service was also great!We called ahead and worked with Barbara in the store to pick out nursery furniture. She was so knowledgeable and helpful - she went above and beyond and we're so happy with our purchase. She also showed us strollers and carseats, which we ended up buying later. It was so helpful seeing her demo everything in person, as opposed to just having to rely on YouTube videos and online reviews.From the reviews here, I was so nervous about shipping and delivery, but it was really smooth and the movers were professional and fast. The delivery was 2 weeks past the estimate, but to me it was worth that wait for greenguard certified furniture.For customer service - we also bought a stroller and car seat through them and the stroller that arrived was not what we ordered. I called customer service and within 3 minutes, I was on the phone with someone who took care of it quickly. I called back a few days later to confirm that they received the other stroller and again, someone answered the phone very quickly and confirmed everything. I'm not sure what is happening to others in the reviews, but I have nothing bad to say about their customer service.Just wanted to write a review so hopefully other parents who are trying to buy from Pottery Barn don't get discouraged. I hope your experience is as good as mine!”
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“We had a great experience with Ridge and Mattress Firm. The process was transparent and smooth. We asked a lot of questions and Ridge was patient. He went the extra mile with us. I would highly recommend that everyone go to this location and ask for Ridge.”