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“Robin and Ashley are fantastic! I love these ladies. They make mailing packages a pleasure. Ashley has gone above and beyond to help me out before. Hands down the best post office I've ever been to!”
“I luv going to this location . I have become very friendly with the staff. They get on me for everything I’m doing and not doing correctly within a fun way. Marcia the front desk person told me I should only be coming to this location (LOL). Keep up the tremendous work ladies.”
“The lady who works the passport counter is extremely friendly. She helped sending off the renewal request with a smile. Very pleasant experience. Thank you for being you and making our day.”
“Expired passport application submission here was incredibly quick & easy.
The agent Melody is a true proffesional in every sence of the word!
Pleasantly curtious, very knowledgeable and patient in explanation of the current USPS & US dept of state processes...”
“I’ve gone twice and the ladies are always so helpful and quick. Renewed passport today and they made it so easy and patient with me and my two daughters! Thank you:)”
11AM - 2PM 2:45 - 5PM
11110 Mall Circle, Waldorf
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“For me I had a good experience at this location compared to the Post Office road location. I was greeted when I walked in and staff seemed eager to help without an attitude.”
“The Postal Service Clerk was very helpful by providing me with Express packaging options. She also explained by signing up to track the delivery, I would be informed what stage of delivery the package was at. She was right. I was impressed in the effectiveness of the app. More importantly, I was impressed with the US Postal Service. I paid for the fastest service, and the package arrived in less than 24 hours. Note, the package went to another state. From beginning to the end delivery, thank you. Great job.”
“….and the Customer Service Rock Star Award goes to….Victor, Lead SSA. ???
Yesterday, my daughter and I went to the Ft Washington Post Office for passport renewal services. Victor was so professional, kind, efficient, and knew exactly what he was doing.
The Department of State sent us a letter that her passport renewal application was received, but we completed the incorrect form and provided us with the correct form and instructions for next steps.
Victor greeted us warmly. We had our part completed and Victor immediately knew what to do. What a breath of fresh air. I believe we were in and out within 7 minutes. I told Victor that he was a God-send. I was sharing this experience with a friend and she also commented that she has been serviced by Victor multiple times and the experience has always been phenomenal
Keep doing what you’re doing, Victor! Your efforts are not in vain. God Bless”
“USPS FORT WASHINGTON MD:
I want to recognize Dominique Prioleau for the exceptional customer service she provided during our passport renewal appointment.
After arriving at our scheduled appointment at another post office, we discovered it had been closed and no one had notified us, even though we had received a confirmation email. We were frustrated and unsure what to do next.
Thankfully, we were directed to this location, where Dominique completely turned our experience around. Although she was already assisting another customer, she welcomed us with kindness, professionalism, and patience. She answered every question we had, carefully walked us through our passport renewal paperwork, ensured everything was completed correctly, helped us with the money orders, and made certain our applications were properly prepared for mailing.
Throughout the entire process, Dominique was warm, courteous, and genuinely cared about providing outstanding service. She went above and beyond what we expected and transformed what had started as a stressful morning into a positive experience.
Employees like Dominique Prioleau are a tremendous asset to the United States Postal Service. She deserves to be recognized for her professionalism, dedication, and exceptional customer care. Thank you, Dominique, for making such an important process so much easier for my husband and me.”
“We came here for a money order and the young woman that was working the counter had it ready for us super fast, tucked away in a little envelope. She was patiently helping an older woman pack her box when I came in who was struggling with getting the most bang for her buck out of a prepaid mailer. I think she might have been the only person working, they're probably super understaffed. She was on her stuff and got me in and out of there quick before going back to helping pack the box. It's a really small post office tho so have patience if you roll in there over lunch time or something, if it gets busy they probably don't have a lot of bandwidth.”
“This review is for Walter’s consistent excellent service. We visited today again and he made sure we had everything we needed and were treated with warmth and care.”
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“I had an issue with my mail and Tia helped me resolve the issue. She was patient, courteous, knowledgeable, and very professional. She was very pleasant and refreshing to speak with.”