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“….and the Customer Service Rock Star Award goes to….Victor, Lead SSA. ???
Yesterday, my daughter and I went to the Ft Washington Post Office for passport renewal services. Victor was so professional, kind, efficient, and knew exactly what he was doing.
The Department of State sent us a letter that her passport renewal application was received, but we completed the incorrect form and provided us with the correct form and instructions for next steps.
Victor greeted us warmly. We had our part completed and Victor immediately knew what to do. What a breath of fresh air. I believe we were in and out within 7 minutes. I told Victor that he was a God-send. I was sharing this experience with a friend and she also commented that she has been serviced by Victor multiple times and the experience has always been phenomenal
Keep doing what you’re doing, Victor! Your efforts are not in vain. God Bless”
“Easily the best USPS location I’ve visited. Unlike other branches where I’ve had terrible experiences, the staff here are super polite and genuinely helpful. They actually take the time to solve your problems rather than just passing you along.”
“Absolutely love this small town post officer. The workers are extremely friendly and polite. Whenever I have questions they answer them and never make me feel like they are rushing me. I’ve been going here for over 10 years. They’re awesome!”
“Every time I step into this post office I feel like I’ve been transported to a small town lifetime movie set. I don’t know how these people are so nice but it’s so refreshing!”
“I luv going to this location . I have become very friendly with the staff. They get on me for everything I’m doing and not doing correctly within a fun way. Marcia the front desk person told me I should only be coming to this location (LOL). Keep up the tremendous work ladies.”
“One of a very few usps I would give 4 Stars. Only for the Friendly and helpful stuff.
The -1 Star is for the temperature. It was freezing in there, same temperature like outside. Also The shipping forms was not stocked and labeled, so I had to stay in the like asking for a shipping form to fill it out afterwards and then to go back to the line to send off my package. Time consuming of 45min. But I wasn’t in the rush, just freezing ? and like i said, the stuff was very nice.”
“Had to mail a package and looked up post offices near me and was surprised to find out that there was one so close. The lady working there will is very helpful and I was able to get my package mailed off without a hitch. No crowds at all so you can get in and get out quickly. It is open Tues- Fri from 9 - 1 and you don't have to go on the naval post to get to the post office.”
“The lady who works the passport counter is extremely friendly. She helped sending off the renewal request with a smile. Very pleasant experience. Thank you for being you and making our day.”
“Jana created one of the most memorable and positive experiences I have ever had at the USPS. She carries herself with true professionalism, outstanding communication skills, and exceptional customer care. Her kindness, efficiency, and willingness to help truly saved the day for me and my family. Employees like Jana reflect the very best of public service, and I am deeply grateful for her support.”
“They are well-stocked on all the recent stamp issues, so if you need a particular stamp for collecting or first day covers or mailing, go here first. Saved time and money by not having to order online. Downside is that there is no parking lot, but I was able to find free 2hr street parking around the corner on Columbus St.”
“This is my second visit to the Accokeek Branch, in recent weeks. It was such a pleasure meeting, Ms. Hillary. She has a pleasant personality and provides great customer service. Thank YOU Hillary and thank you USPS for hiring an exceptional employee to serve our small community. ?”
“For me I had a good experience at this location compared to the Post Office road location. I was greeted when I walked in and staff seemed eager to help without an attitude.”
9AM - 12PM
8205 Marshall Corner Rd, Pomfret
Post Offices
“Went to the Pomfret Post Office after work today to mail a package to a friend. Very friendly and helpful staff. Very quick service, in and out in 3 minutes, no line. Excellent!”
“This five star is for PAUL and Paul only. I only visit when he’s working which tends to be weekdays. Paul is ridiculously efficient, kind, friendly and will have you in and out within five mins. If you happen to visit on no-Paul day.::Good luck.I’ve never encountered a more poorly run and serviced post office than this location on King Street. They NEVER have enough people staffed on weekends. My God, you are the sole post office in a very dense populated area and management can’t simply staff at least TWO attendants on weekends? It’s unfathomable and completely ridiculous. The lines are constantly wrapped around and out of the door. Please do better USPS.”
“Excellent to so so service in this post office - depending on who is working. After going to this post office since 2023 I can say overall the service is mostly excellent. A few times it was disconcerting to see how dismissive, unprofessional , and cold the service was especially when it took a long time for someone to finally assist me when there were no lines, ringing the bell, and no one in the post office. I took one star off for the times that happened.”
“All the clerks have always been helpful, and Cece is especially helpful, kind, and efficient.
The lines can be long but if you are patient, the customer service is excellent.”
“I’ve gone twice and the ladies are always so helpful and quick. Renewed passport today and they made it so easy and patient with me and my two daughters! Thank you:)”
“All these negative reviews, all outdated by postal snobs. They are efficient, polite and do the mail. Wtf. I have a friend from the UK named Timmons who knows his stuff about post offices, he says this is better than anything in the UK.”
“I am definitely giving 5 stars because of the lady who was working today around 4 PM. She provided awesome customer service and was very helpful and professional. I was sending a letter through the post office, and she guided me kindly throughout the process. She is the reason for this review. Thank you for your excellent service, ma’am!”
“I had an EXCELLENT experience thanks to Erica who went above and beyond to help me yesterday. Her customer service skills are top notch, and her friendly personality made the entire experience pleasant and stress-free. This level of service is truly appreciated. Thanks!”
“I stopped by to drop off some wedding invitations and Eboni was so nice and patient with me assisting me on the correct postage to have on each envelope since they all weighed a bit different. Thank so much for your help!”
“When my fiance and I experienced a mail mix up of our own fault, Patrick at the Duke St location was very kind and helpful in getting our mail returned to us. Thank you!”
“I have a PO BOX at the Oxon Hill Post Office. The entire staff at this post office do an excellent job dealing with customers, signing families up for passport pictures and getting the pictures taken, and handling packages.
I especially want to recognise Andre Johnson, who takes care of the locks on the boxes, takes the pictures, and sometimes works at the front counter. He always has a smile, a very pleasant, friendly demeanor, and is quick on his feet.
My only complaint is with the condition of the parking lot.
a. It needs to be repaved as there are a lot of elderly people who go to this post office and it is full of tripping hazards.
b. It is full of empty bottles, leaves and other debris and needs to be cleaned up.
c. More designated Handicapped spaces are needed as I go there regularly and always see people with canes (like me), walkers or rollators trying to park there and get into the building.
d. The rose bush on the right side of the entrance needs to be trimmed. I, like many others, am allergic to bees, and on Friday, I had to evade one of those bees to prevent a bee sting.
Have a nice week.
Carmen I Ricketts”
“I don’t know why this office has such bad reviews. It’s always the same woman when I go and she’s always very quick and helpful with whatever service I need. The office itself is well stocked in supplies.”
“We came here for a money order and the young woman that was working the counter had it ready for us super fast, tucked away in a little envelope. She was patiently helping an older woman pack her box when I came in who was struggling with getting the most bang for her buck out of a prepaid mailer. I think she might have been the only person working, they're probably super understaffed. She was on her stuff and got me in and out of there quick before going back to helping pack the box. It's a really small post office tho so have patience if you roll in there over lunch time or something, if it gets busy they probably don't have a lot of bandwidth.”
“Such a sweet girl working here. I'm not the biggest fan of small talk and yet I found myself chatting away with her. Definitely lucky that this is my neighborhood post office!”
9AM - 2:30PM
4806 St Barnabas Rd, Temple Hills
Post Offices
“This review is for Walter’s consistent excellent service. We visited today again and he made sure we had everything we needed and were treated with warmth and care.”
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“….and the Customer Service Rock Star Award goes to….Victor, Lead SSA. ???
Yesterday, my daughter and I went to the Ft Washington Post Office for passport renewal services. Victor was so professional, kind, efficient, and knew exactly what he was doing.
The Department of State sent us a letter that her passport renewal application was received, but we completed the incorrect form and provided us with the correct form and instructions for next steps.
Victor greeted us warmly. We had our part completed and Victor immediately knew what to do. What a breath of fresh air. I believe we were in and out within 7 minutes. I told Victor that he was a God-send. I was sharing this experience with a friend and she also commented that she has been serviced by Victor multiple times and the experience has always been phenomenal
Keep doing what you’re doing, Victor! Your efforts are not in vain. God Bless”