Home Decor in Capitol Heights, MD

“This was our first time at the Capitol Heights location and it was well worth the time. They have a nice selection of furniture, rugs, lamps, artwork etc. The customer service was excellent ! Jay and Team are super polite and professional, were not pushy nor hovered over us which allowed us to take our time to see all of the well put together show case. Another plus is that the prices are negotiable which was fare and a big factor . We purchase a sofa, rug, and artwork and delighted to return and browse/buy again. Stay tuned for updated review.”

“As part of our stone purchase for an outdoor kitchen project, I contacted the Capitol Heights location regarding inventory and pricing that had already been honored by other Floor & Decor stores.

My initial conversation was with Kirtley the manager, and unfortunately, it was not a positive experience at all. The manner in which the entire conversation was handled felt as though I was being given a difficult time. The discussion became unnecessarily frustrating and unproductive. By the end of the call, there was no resolution. I was given no other option... but to end the call. This is one of the locations that has the remaining stones that we need to purchase, in order to complete the kitchen project. I was furious.

The following morning, I decided to call back and speak with another manager. I was connected with Toney, and the experience could not have been more different. After listening to the situation, Toney was professional, courteous, and solution-oriented. Not only did he honor the same pricing that had been extended by the other locations, but he also offered to transfer the material to a more convenient store for pickup.

When we arrived, the team was friendly, professional, and worked together seamlessly to assist us. Mat/Simon were great. Their willingness to help completely turned the experience around.

Every organization occasionally encounters challenges, but what truly matters is how those challenges are addressed. Thanks to Toney and the Capitol Heights team, what started as a disappointing experience ended on a very positive note. We sincerely appreciate their professionalism and customer-focused approach.”

“Kimberly Watson provided expert and caring service in an effort to complete my search. Exceptional service and I would highly recommend to friends and family. Thanks Kimberly!!!”