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8:30AM - 7:30PM
3500 East-West Hwy Ste 1418, Hyattsville
Shipping Centers
“They were very helpful at this PG location. I had a lot of questions & the service reps were patient with me & took their time explaining what I need & my best options.”
“Called the UPS store to see if I can get a document notarized. Learned that no appointment is required. Get it done in 5 minutes with a very friendly staff. Thanks, Michael!”
“Really nice service and very polite. I came to the store and they handled my packages right away, even though there was a little line they open second one to expedite the service.”
“These guys are so professional! For the past year or so I have returned dozens of items back to Amazon and they are always patient and helpful, even when your wifi does not work in their store they add you to thier system. Could not be happier.”
“PostNet is great. It’s my go to place dropping off package returns because it’s so easy to pull up, run inside and drop things off when I’m driving by. There is almost always parking right outside their door. If your package is already addressed, they grab it and scan it in even as they work with others so I’ve never had a long wait (unlike at the FedEx by Whole Foods where I swear dropping off packages takes 30 minutes). If I’m driving by during rush hour when you can’t park on Rt. 1, I’ll pull into the laundromat parking lot a few doors down. Technically you’re not supposed to, but I’m always in and out so fast I know I’ll be back at my car in a flash. The owner and other workers at PostNet are also very friendly, and added bonus when interacting with local business that are longstanding community members.”
“Tabatha is a star employee at this store. I watched her multitask, greet customers while being extremely pleasant, help customers, and still manage the staff. She was a one woman machine who basically worked the entire store by herself, even though there was another employee nearby. She alone has earned all five of these stars.
However on 11/7 at about 10:15, I was “helped” by someone who clearly did not want to help me. He wouldn’t even stand up to scam my QR code to ship my items back to Amazon. I had a heavy object strapped to my back, it would have been nice if he would have been thoughtful enough to just stand up to scan my code instead of prompting me to reach. I even asked him if he could just stand to scan the code and he just continued sitting. I’m sure you have this on camera and can see for yourself. This is the service I usually get. ?”
“Can’t say enough about the staff here. Always incredibly pleasant, very efficient, and even willing to help me unload boxes from my vehicle. The kind of place that makes it a pleasure to have to mail something.”
“I never thought I'd write a review of a UPS Store but here we are. The service in the L Street store is always outstanding: quick, friendly and helpful. Shipping items can be a bit of a pain but the team in this store always takes of everything, from packing to getting you the best shipping rates for your needs. And everyone is friendly, funny, and helpful without ever being solicitous or scripted. Just genuine great service.”
8:30AM - 7PM
12530 Fairwood Pkwy Suite 102, Bowie
Shipping Centers
“Pack N Business has been a life saver for our business. One stop shop for everything we need. We got custom shirts done and the turn around time was incredible. The ability to drop USPS, ups and FedEx all at the same location has saved us so much time. Haven't had any issues. Highly recommend”
“To the Industrious Gentlemen of the Brown Coach
When Prudence calls, and Time is fleet,
’Tis best to trust those nimble feet
That, clad in brown, through rain or snow,
Bear parcels where they’re bid to go.
In Takoma’s bounds, I’ve plainly seen
The neatest shop, kept bright and clean;
Where order dwells, and smiles abound,
And every clerk is duty-bound.
Their scales are true, their ledgers right,
Their pens do dance from morn till night;
They seal thy goods with tape secure,
And swift dispatch shall thee assure.
Mark well, good friends, this maxim sound:
A trusty ship is swiftly found
When man and method work as one—
And thus is all their labor done.
So send thy wares by UPS,
And rest thy mind from all distress;
For in this Park of Takoma fair,
No swifter hands, nor kinder, there.”
“Mitchell and the UPS team at this location provides excellent customer service despite the fact this store is always busy. I am grateful they are in the neighborhood. Thank you!”
“This is a great friendly neighborhood location. I had a concern about a package that kept being delayed so I stopped by this location just to ask a question about it and one of the employees named Neyda assisted the best she could and just her taking the time to hear my concern eased my mind and let me know the package should be there soon and explained the process of how sometimes things happen at the package facility or the drivers. Later that day my package did arrive like she assured me and i even had to call back to just thank her for the listening ear and great customer service.”
“PJ and Beth might be the greatest two people to have ever graced a UPS store
I was expecting to be stressed with everything, but PJ was so knowledgeable about what to do. Highly recommend”
“Donita was so helpful getting my package put together and making sure my items would arrive safely. She was friendly and kind!
There wasn’t much of a line when I got there but it definitely got busier. I think 4:30-5:30 is their busiest time, especially on a Monday so if you hate waiting I’d plan around that!”
“This place is wonderful. I send all my Amazon returns from here and get all my notary services done here. Very helpful resource to have nearby and the staff are so professional.
I am glad to have this location in my neighborhood.”
“Great service and even better staff. They handled my shipping quickly and helped me print a couple of large New Year’s party photos that turned out beautifully. Fast, helpful, and reliable. I’ll definitely be back! The two woman are fantastic and charming even with the store busy.”
“The customer service here is outstanding!! The employees at this location always make eye contact and greet customers (especially if they are not busy with other customers) upon entry. They work efficiently and don't act as if I'm bothering them by entering the store. I go out of my way sometimes just to patronize this location because of the service.”
“Shamara is a miracle worker. Assisted me quickly and easily while helping her colleague. So nice to have someone who blesses you. Thank you Shamara I hope they give you a raise or something! You deserve it. Multitasking queen!”
“I want to give a big shout out to Maxwell, the store manager on duty, and the entire team at the Eastern Market FedEx Kinko’s for their outstanding operations and top-tier customer service.
I had an urgent overnight express delivery that was critical: one of my grant recipients was at risk of losing a sale on a property due to previous failed delivery attempts via certified mail and even FedEx at two other locations. I was starting to worry about how this reflected on me professionally, and it felt like the situation was spiraling out of control and worse yet, the sale would fall through due to the mail and courier services..
Thankfully, Diamond at the Federal Center SW FedEx location referred me to this Eastern Market location, letting me know it had a late pickup, was Metro-accessible, and open late. From the moment I walked in, I was impressed. I used to live in this neighborhood and don’t remember operations running this smoothly at this location. The store was busy but clean and organized, and the staff were all actively helping customers with patience and professionalism. Maxwell immediately listened to my situation, reassured me, and sprang into action. He asked a colleague to hold the night’s express shipment just a bit longer to include my package. He made sure it would go out that night and guaranteed next-day delivery by 5 PM. Maxwell even helped me photograph the tracking number, receipt, and documentation so I had everything on hand before I rushed back to the Metro to make it to my son’s aftercare pickup in Virginia.
By the time I got home and checked tracking, my package was already showing movement with an ETA of 9:30 AM–1:30 PM, well ahead of the deadline and truly exceeding expectations. Most of the time, I’m lucky if tracking even updates by the next day, but this was seamless. Thanks to Maxwell’s quick thinking and leadership, I was able to repair a professional relationship and uphold my commitment to my grant recipient. This is what true customer service looks like, and why I will be returning to this location again and again, and recommending it to colleagues.”
“I had an amazing experience at this location and they were super helpful specially Juno he was such a nice guy and very helpful, super kind and patient. He had experience with everything. He made everything so smooth and easy with a smile . I highly recommend this place. My husband and I were happy and satisfied and I was impressed . Thank you so much for helping me fishing my paperwork and got everything done. I appreciate it.”
Open 24 hours
1520 Belle View Blvd, Alexandria
Shipping Centers
“Fantastic customer service & they have a little bit of everything! It’s always my first stop before getting in my car to pick up a this or a that…chances are, they have whatever I need!”
“Thank you so much, Vick and Bal for your patience and kindness! I appreciate you opening the door for me at exactly closing time and kindly assisting me with my package. I appreciate you guys!”
“Henry, the Manager, was so very helpful, professional and knowledgeable. It was a joy to see that GOOD CUSTOMER SERVICE does still exist. Thank you so very much !!”
“Swift, courteous service for walk-in notary. The manager, Lavleen, was running the whole, busy shop alone. She attended to each customer quickly and with great care. This place does a little bit of everything—sends and receives mail/packages, sells office supplies, notarizes, and even cuts keys! PLEASE NOTE: Notary service is cash only ($8 per signature as of the date of this review).”
“Went to get a couple small things laminated. They asked if I would want to have them done in a single piece and then cut them separately since it would be cheaper. They even showed me how to use their paper cuter to make sure I wouldn't cut too close and damage the lamination. They were very kind, friendly, and showed excellent customer service. Thank you!”
“This is my go to FedEx. They never disappoint with their amazing service. I normally just go here to ship but had to go in and print some documents today. I was provided with great hospitality and each staff member that helped me always went the extra mile. I will definitely continue to utilize their services.”
“They take care of all your printing and shipping needs. Yorky is amazing Retail Associate. Yorky has Wonderful people skills with the knowledge to solve your printing and shipping needs. Yorky is an asset to the location and FedEx! Please find way to promote this young person to manager and beyond. Yorky has a bright future.”
“Leshawn and team were amazing! We had a short term mailbox rental and had a large influx of shipments for that month. When we had shipment delays and lost packages, Leshawn went above and beyond in her communication and assistance. Each day we went in for pickups they were always so willing to help. We are so thankful for the customer service and team effort!”
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“My experience was great’ Daniel and Ama, they literally went above and beyond for me. It was Saturday night the night before the snow storm they closed at 4pm, I literally arrived at 6:34pm and knocked on their locked door seen the gates down but I still had hope. Daniel came to the door and I explained to him that I had a package pick up he kindly asked me for my ID Knowing that they closed 2 hours ago he still went out his way to find my package I stood at the door he let me in once he found my package and let me sign for it. I truly appreciate it because I really needed it and especially before that snow storm hit. They did an awesome job this was the true epitome of excellent customer service because they didn’t have to let me in or retrieve my package. They were very polite, kind and friendly! Thank you Daniel and Ama I truly appreciate you guys.”