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“I received excellent customer service. The staff are professional, courteous, and helpful, and my packages always arrive at their destination safely and well packaged. I truly appreciate the reliable and efficient service.”
“Excellent packing and shipping services were provided at a reasonable cost on an item I won online at a local auction house. Arrangements were quickly coordinated over email/phone. The framed item was excellently packed and arrived without damage to the glass of the frame.”
“Ms. Renata was very kind. The service was fast and professional. The documents I needed to have authenticated were in French. When I made the appointment, she asked me to bring the documents translated into English. I highly recommend this office for notary services.”
“This store and all the employees who work here are so impressive!! Efficient, friendly, and so helpful. It is super busy and you never have to wait for service. Always a pleasure to see a local business run so well and thriving ?”
“Chayla at Parcel Plus absolutely saved my day. I needed a same-day notary with no appointment and everyone else turned me away. She answered the phone, told me to come in, and notarized my documents quickly, professionally, and with the best attitude and a bunch of laughs. I am a busy mother and she was nothing but efficient, knowledgeable, and genuinely kind. I'd give her 10 stars if I could!”
“Been calling them since morning and no one answered and finally they got to answer the call round 3pm and the lady just told me to go on hold and as it is now l am still on hold for almost an hour and half and what l really need is urgent and can’t afford to drop the call . At some point there are no guests l could hear them talking to themselves and still leave me on hold . What kind of service is this honestly. Today January 2nd 2026 at 4.38pm on hold since about 3pm . I will attach a screenshot of the call. Let them know even people calling are customers as well. You can’t make someone hold for this long. What is the use of the phone if they ignore clients on the phone like this .”
“I have been doing return here for years, but never had an opportunity to use them for other services until today. I needed to get a vinyl banner printed for my neighborhood swim team that another vendor messed up. They were able to create a proof of what we needed and printed all in two days. The owner was so courteous. It is clear that they value the community that they serve. If you need any of their services, please do not hesitate to go here.”
“My experience at this store has been nothing short of amazing. The staff are always friendly, warm, and provide exceptional service. Nothing is ever too much trouble for them, and they consistently go above and beyond to be kind and helpful.”
“The two guys behind the counter are very accommodating.
They will accept an Amazon return only with a printed label. Not a QR code. They will print the label for you but only if the return email offers it.”
“I had such a great experience at FedEx thanks to Erik, who helped me print several documents. He was incredibly supportive, patient, and genuinely eager to help every step of the way. He made sure everything came out perfectly and turned what could have been a stressful task into a smooth, easy process. Really appreciate his kindness and professionalism—outstanding customer service!”
9AM - 8:30PM
9003 Magruder Knolls Ct, Gaithersburg
Shipping Centers
“So far super happy with the service, communication and professionalism. I was very nervous about shipping to Colombia for the 1st time. But my constant questions and requests of updates have been made in such a timely manner.
Also definitely appreciated the door-to-door service. Currently awaiting for package to be delivered but appreciate I can track all updates.
Thank you soooo much ServiCol!!!”
“Postal Place is awesome! The staff is very friendly and go to every length to help you as a customer. I had to ship four boxes of smaller boxes and they had someone come in on a Sunday — the day they are closed — to conduct the transaction for me. Now that’s going above and beyond the call of duty. Postal Place has earned my business and loyalty. I encourage people in Frederick and Urbana to try them.”
“Top notch customer service, knowledgeable, informative and thorough. I really feel confident in the employees at this location. I sent out a 2 day shipping envelope and found retail items to purchase which made me super happy. Extremely pleased with this FedEx office location. There was ongoing customer traffic while I was there. Definitely busy. I'm a former FedEx Ground Hagerstown HUB Package Handler employee that appreciates the business.”
“I recently went to this UPS store in Urbana, Frederick MD. I wanted to return something but I had an issue with printing the return label. The young lady, Esther, who was at the counter, guided me through the steps to download a QR code on my cell phone. She just scanned it and completed the return in minutes! Excellent service! Esther is great!”
“The staff here are amazing! Brian helped me carry two heavy boxes all the way yo my car without a dolly. He is so kind and thoughtful! I highly recommend this location!
Also, give Brian all the raises!!!!!!!!”
“I had such a great experience at The UPS Store! From the moment I walked in, the staff was incredibly friendly and easy to talk to. They took the time to answer all my questions without making me feel rushed, which I truly appreciated.
I needed help figuring out packaging options, and they clearly explained the different box sizes and prices so I could choose what worked best for me. Everything felt transparent and straightforward, no pressure, just helpful guidance.
It’s rare to find customer service that feels both professional and genuinely kind. I’ll definitely be coming back for my shipping needs. Highly recommend this location if you’re looking for efficient service with a friendly touch!”
“Recently had to run in quickly late on a Sunday afternoon to replace printer ink. All staff on top of their game, and young lady who rang me was courteous, friendly, smiling whole time, and very efficient. Thanks for the great service.”
“Every time I've been in here, the staff have been super helpful! One time, they couldn't ship my package due to the label being a problem (not their issue - this was the retailers fault) and they were nice about helping me get my package back to my car and taping it up.”
“I've started using this site many times and it's difficult. I understand everything because we're living in a time when people are under a lot of stress. There are some very good workers here who are very kind and are the right people to work here, but there are others who have run out of patience; they have no patience, they're just angry.”
“I’ve been going to this UPS Store for close to 20 years. The owner, Andy, is the best. It’s a very busy store and he handles the customers so well. The line moves fairly quickly. Andy and his people will find the best options to ship your packages. Come prepared with packages taped up or bring a $1 to pay them to tape it. A dollar is a real bargain. How many things cost that little these days. ❤️”
“Truck 420679 excellent service excellent driver. I don't know his name but his service at my job site has been excellent extremely personable remember is my name every time super respectful.”
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“I was hesitant to let them package my expensive audio equipment that I have been selling online for the past 2 months. but all the reviews I have received from buyers is that the packaging is amazing! This is my go to UPS location. Employees are amazing.”