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“Reggie was great / Kristin is the best always come and ask for her . She ensures her employees are informed and provides great service will always come here over Clinton or Oxon hill”
“Mr. Thomas is a great worker very helpful & wonderful customer service I feel as though he needs a raise ASAP he mad my experience very easy and joyful. Thank you Mr.Thomas!!”
“I like this store very much. Last week I bought iPhone 16e from them. Phone working fine. I switched my service & got the phone for $49.99.They got excellent customer service. They got everything in one place . Nice store , reasonable price & very good service. I'm satisfied.”
“I was so grateful of the customer rep. I had was Mr. Terrence, he was very knowledgeable, and patience. I was very satisfied when I left out of the store. Again Thank you Terrence”
“This Verizon location (and the store manager Alex in particular) is fantastic. I cannot say enough wonderful things about Alex and really appreciate his ability to handle situations with professionalism, efficiency, and humor! Getting issues fixed with Verizon can be frustrating but I find peace in knowing that I can go to this location to get anything I need. He is by far one of the best employees I have had the pleasure of working with in all my years with Verizon. :)”
“I had an absolutely outstanding experience working with Ray, the Mobile Expert at T-Mobile. From start to finish, he made what could have been a stressful process—getting two new phones and porting my number over from Verizon—feel completely seamless and easy.
Ray was incredibly patient, kind, and genuinely cared about making sure everything was done right. He took the time to walk me through every step, answered all of my questions thoroughly (and I had a lot), and made sure I felt confident in every decision. His knowledge and professionalism really stood out—you can tell he truly understands the products, plans, and the entire process inside and out.
What impressed me most was his attention to detail and his willingness to go above and beyond. He didn’t rush anything, made sure both phones were set up perfectly, and ensured the number transfer went through without any issues. It’s rare to find someone who combines expertise with such a high level of customer care.
If you’re thinking about switching carriers, upgrading your phone, or just need help navigating your options, I highly recommend going to see Ray. He, along with the rest of the team at this location, delivers a top-tier customer experience. Truly one of the best service experiences I’ve had in a long time.”
“I love this store! I came in to pair my old watch to my old phone and these reps know what they are doing. Chantel helped me lower my bill and upgraded my devices. Keep doing what your doing ladies!”
“The staff spends as much as it takes to resolve cellphone problems. Sometimes the problems might not be possible to resolve. New phone purchased and apps still need installing. Facebook, Instagram and others. New passwords and such. Very frustrating indeed!”
“Great Service, Excellent Team!
This internet provider offers great service and truly excellent customer care. Krista and Oscar went above and beyond to solve our technical query and ensuring we were completely squared away. Their patience, knowledge, and dedication were outstanding. If you want reliable internet and top tier support, use them for your business!”
“Totally awesome experience. E was awesome. The whole staff was amazing from the time I walked in the door to the time I left. Looking for great customer service I totally recommend this location.”
“My Wife and I came in and was helped right away on a Saturday evening. Miss Nissa was able to take care of us and we ended up getting new phones and watches 👍🏾.”
“Amazing customer service!!! Ms. Nyla & Mr. Chris was a dynamic duo they got my husband approved with ease. Went above & beyond to help. Thank you guys for everything!”
“Adan R. (who I believe is a store manager) at this location was extremely helpful, polite, knowledgeable, and patient. He helped us resolve a very complicated issue that we had spoken about with 4 other Verizon reps with no resolution before. Resolving the issue required multiple steps over multiple weeks, and Adan made sure to follow up throughout that whole period, consistently explaining what was happening and what he was doing and being very responsive and patient with our questions. I can't emphasize enough how grateful we are to Adan for his help and follow through”
“you can be set up for very inexpensive internet with ebb. the website can be a navigation nightmare trying to add an email address after approval. get your email on application and the benefits are easy to attain.”
“My service was Wonderful…Mark and Ayana customer service is Awesome. They acknowledge me as I enter the store, I come in the store today to return my phone due to my upgrade..However no 17 pro cases..Lol but it was Cool …Hangs Down Customer Service..Thank You Guys”
“Tyler went above and beyond to assist me today. I’m so thankful for his fast and knowledgeable service. He got my equipment updated and advised me on how to setup everything at my new home. Thank you again Tyler .”
“Prince was amazing! Professional, kind, concise, and just marvelous. He was consistent in how he treated everyone. Just an exquisite example of what customer service can be.”
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“We had an absolutely exceptional experience with Austin at Verizon! We initially came in simply to obtain service for a family member whose phone had been damaged, and what we expected to be a quick visit turned into an incredibly positive experience.
Austin went above and beyond to help us understand our options. He took the time to listen to what we needed, answered every question we had, and made sure we understood everything before making any decisions. We ultimately walked out with a brand-new phone plan that actually costs us less than what we were paying before—something we definitely weren’t expecting when we first walked through the door!
What really stood out was Austin himself. He was personable, patient, easygoing, knowledgeable, and genuinely down-to-earth. There was never any pressure or feeling like we were being rushed into anything. He made the entire process feel comfortable and straightforward, and it was obvious that he truly cared about helping us find the best option.
Customer service like this is hard to find these days. Austin is a tremendous asset to Verizon, and we sincerely appreciate all the time, effort, and attention he gave us. He turned what could have been a stressful situation into an easy and surprisingly pleasant experience.
If you visit Verizon, ask for Austin! We highly recommend him and will absolutely be returning because of the outstanding service we received. Thank you, Austin, for going above and beyond!”