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“Yafet and Paul in the York Rd Baltimore store were incredibly helpful today. I came in after my iPhone showed a liquid warning and would not charge, and they helped me get it sorted out quickly. They also shared a few great iPhone tips while I was there getting a wireless charging pad. Great service, knowledgeable, kind, and very helpful. Highly recommend.”
“Great experience with AT&T in Parkville in Harford Rd. Khajae was on duty and working with 4 customers by herself. I needed to order a tablet in person and she was on the phone trying to get another persons phone working while helping someone else with home internet. The store needs 3 more like her. I was annoyed about having to go in-store but she definitely made me smile.”
“It took hours to get my phone to work. However the staff worked their magic and I was a happy customer. Luis, Josh, and Trinia are welcoming and that makes the difference with customer service. They are a great team! I highly recommend this store.”
“I walked out of the Verizon Corporate store, ready, as usual, to drop Verizon. I came to this store and was immediately greeted by one of the two employees. He welcomed me, and told me how many people were ahead of me. I only needed to by a new Sim card to replace the one from my broken phone. The two guys were helping others, and one of the groups being helped was this old guy and his medical aide. He had completely messed up his phone. The patience the Verizon guy showed with him was amazing. He worked with him to get the phone fixed without losing any data.
The other worker, when he got to me, was able to do what the Verizon call center was not. He got my phone up and running. They were both friendly and did try to upsell me a new phone, but once he realized that wasn't happening, he did not push.
I could have gotten a new Sim card for free at the corporate store, but I would have left stressed and pissed. Here, with these guys, I will actually come back. I typically prefer to buy online and not have to deal with the physical stores. You all know what I mean. But I WILL come back here when I am ready to buy. Unfortunately, because of all the recent thefts, they don't display any of the phones for purchase, so walking in is a bit dreary. Nothing on the walls to play with. Beyond that, this store has amazing employees, and management obviously treats them well, because they treat the customer like people!!!
If you MUST go to a Verizon store in person, skip the corporate stores. It IS worth the extra drive.”
“I needed my phone fixed - Front and back. When I called, she had the parts in stock and said she could get it fixed today. I jumped in my car, took the escalator up and veered right. I was met with a smile and was again reassured it would be fixed today. Sure enough, I was able to pick it up in the guaranteed timeframe. The gentleman who assisted me was equally as pleasant. It’s hard to find good customer service these days but this place does not disappoint!”
“Brandon was both capable and patient. Excellent service. Not anyone’s fault but there was a mentally disturbed customer who made my 40 minutes in the store exhausting.”
“Jason was awesome! Took him time with me to review all my options for phones and accessories. Extremely knowledgeable and very friendly. I ended up with a new phone and a lower monthly bill! Highly recommended!!!”
“I had a great experience at this At&T store. The first time I came in was to ask about activating a phone, and the customer service was excellent and I received a better phone than I had anticipated.
I came back another day with my two kids, and the staff was incredibly patient, even with my busy 4 year old. They were so kind and welcoming to my daughter, helped her pick out her phone, and really made her feel heard- which meant a lot since she is a preteen.
I’m so glad I came into the store after dealing with customer service over the phone. Such a positive experience!”
“I spent time at AT&T, Owings Mills Maryland on August 22, 2026. My representative was Daryl R. I appreciated this interaction very much. Daryl was knowledable, patient and single minded. Single minded, meaning, his only intent was to ensure that I, the customer was satisfied. I had a number of questions and transactions, which were all handled to complete satisfaction. Thank you, Daryl, and to Daniel the manager.”
“We mainly go to this, specific store because of the young lady excellent customer service skills, she's very patient she'll answer any questions that you have and she'll always tell about the current deals that they have.”
“Abdullah what's so professional and helpful along with the female representative who is usually there unfortunately I don't know her name this is the best boost store EVER!”
“Darla was extraordinarily wonderful!! She was incredibly helpful, welcoming, kind, professional, and knowledgeable! She went out of her way to explain everything thoroughly ! I walked in very concerned and she took care of each item and detail in the BEST of ways!I walked out feeling so grateful, calm ,and pleased! Huge thanks, Darla!!”
10AM - 7:30PM
827 Taylor Avenue, Towson
Mobile Phone Accessories
“I went up there for some help with an additional charge on my boost account and the man helping me (I can’t remember his name it started with an A…..06/06/24) was SO understanding and helpful! Even when I was getting frustrated from some miscommunication, he kept it SO professional! Great service!”
“Customer service is amazing, they go far and beyond to make sure all your inquiries are met. I will strongly recommend you come to this store for phone repairs, acquire a new phone, get a line with Boostmobile and much more. I really appreciate these two gentlemen’s services.”
“My stress level was very high trying to get used to the technology. He listened and patiently provided the information I needed. I had quite few problems that had been solved. The day was well spent with John. I personally shared this with John. You have an asset in your organization. Keep him. He has excellent customer service behavior”
“The customer service in this store was wonderful. I worked with Angel she made sure I was taken care of every step of the way when I was upgrading my phone pleasant experience.”
“To whomever is in charge my husband and I had an Awesome experience with helping us to have his service cleaned. Alana was extremely Courteous, Profesional and Patient dealing with us. If we could we would give her 20 stars. She deserves a Raise and Promotion!!.”
“Best Store to get cricket service. The store manager Harold was very professional, patient and very knowledgeable. He took his time to resolve my issues, get my line fixed and resolved all the request i brought to him and set up my new Samsung 24fe. Harold, please keep the flag flying.”
“Mann oh mann I went thru hell trying to get this phone on I called customer service i came from owing mills all the way to mondawmin mall and the lady was very rude and charged me 20$ for nothing…so I go to METRO PCS ON 4460 W. NORTHERN PKWY 21215 i came in and ELYJHA helped me rite away i mean straight to the problem made a phone call and said wait 7 mins and after that my phone was on and everything was working fine THANK YOU ELYJHA”
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“This is the best experience I have ever had at a phone store. Layla and Jason were both incredibly helpful and knowledgeable. I will only be using this store in the future. Great experience”