The Verizon store in College Park is a corporate location that provides mobile, 5G home internet, and business services. Customers can visit the store or go online to schedule an appointment, place orders for in-store pickup, free two-day shipping, or same-day delivery where available. Reviews consistently highlight the team as friendly, communicative, kind, and professional. Staff members are described as patient, helpful, knowledgeable, and competent, often going above and beyond to resolve complex issues. Customers report receiving excellent service where employees explain things step-by-step, check for ways to save on plans, and provide clear recaps and notes. The store manager is singled out as a superhero for fixing major mistakes and taking care of customers. Many reviewers state this location is amazing, stress-free, and their preferred home store due to the wonderful team. The overall sentiment is that the College Park corporate store offers a much better customer service experience than authorized retailers, with staff demonstrating great empathy and dedication until every question and issue is resolved.
Just wanted to ask about a promotional television I was promised. I was advised to contact via promotion dept phone/online. So no real help. Now that's been a challenge!
January 2026
CSR was both courteous and professional. In and out with no problem. Went to pick up my router for home internet.
January 2026
I just left this location and received the BEST customer service by the store manager!
