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“They're very respectful and they don't waist any time unloading you.I would recommend anybody to go there because they know what they are doing and do it well.”
“Great customer service!!! I needed a 25 ft roll of a specific type of wire fencing, but was unable to find it at Home Depot, Lowe’s or Amazon. Park Hardware was the only place that could get it for me. I went to Park Hardware on a Tuesday to order it and I picked it up at the store Friday morning just 3 days later. Chris is the gentleman who helped me and he was fantastic. He even provided a much appreciated military discount.”
“A visit was made there because we were looking for unique, contemporary hardware for our newly purchased doors.Sophie was patient with scattered inquiries regarding door pulls, shower heads, and hammered sinks. A quote was provided for our wish list. Once we stain the doors, we'll submit an order for our fabulous choices.”
“Just purchased an EGO electric riding mower from Cape Ace. Great service. They put it together and delivered to my home! The mower is the gray one which is close to the profile of my old mower, compact. It has a steering wheel that is very responsive turning tight curves. The power is impressive as well as being quiet. The only thing different ( besides not needing gas, oil changes, etc.) is that the blade will not operate in reverse. You need to line up going forward for blade cutting. Not a problem. It drives like a kiddie car. The charger is easy to use with a standard 110 outlet. The cord is long enough. Nice compartment for your phone or other things. Cup holder. Adjustable seat. Percentage of battery power on the dash. Nice mower! Check it out.”
“I had a great experience with a gentleman named Richard who made my experience really great. The computer wasn’t working right away but went IT specialist mode and got it working. I really appreciate the lady who greeted me and got me to the correct person. I will definitely recommend coming here to everyone I know hands down great service.”
“Really enjoyed working with Rosalie (5 stars). Purchased a dining room set and chandelier. Items were delivered w/in the same month which is a plus. Would love to purchase more lighting only if their team would install. Took my electrician longer than expected to assemble and install the chandelier, but overall quality is great!I gave 4 stars only because the table leg had a minor ding near the foot, but noticeable considering the money paid. RH called to fixed it, but they’re using a contractor to fix it rather than their own technician. They have yet to reach out. Will update review when and if it does happen.”
“The store is cool but Pet ID- who the company contracts with for pet vet services is one of the worst Ive dealt with. Pet ID customer service is horrible and no one ever answers the phone (today I was on hold for over 30min). I placed an order to refill my pet’s dosage and it’s been pending for two weeks- no notice, no update- nothing. It’s funny how quickly this service snatched up my money but I cant get a hold of anyone to provide adequate service. If Tractor Supply offers another company for flea and tick meds I will never deal with this service again. Slow turnaround and no response from support team is insane.”
“I've always passed this store for the big box thinking they wouldn't have what I needed. I was wrong! Recently I've been dropping in there because they are so close and I've haven't been disappointed yet! Not only that, when I need salt, they deliver...for free! This is a really great place and good prices!”
“Very Helpful! They went above and beyond. Bought a grill here today after talking with Jason. He did such a professional job helping us get it loaded in the car. He even took the time to wrap it in plastic to make sure it got home safely. This Ace is the best in the area. We went to another Ace, no help or support whatsoever. I will be making the longer drive to this one simply for the service!”
“This one has it all! There are two stores fairly close together but this one has everything! The only drawback is the staff members. Not friendly, don’t seem happy with their jobs. Decent selection of sprinklers and parts, (what I was looking for today) plants, especially their outdoor lot selection, loads of grills, great selection of hard flooring and so much more!!”
“I picked up my chest freezer and Daren from customer service helped me check out and loaded it into my car. He was very polite and great to work with, made it an easy process.”
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“Best customer service around. I can use any hardware store if I know what I need to buy, but Costello’s is THE place to go if I ever have a question or know I will need assistance. A couple days ago I had what I would characterize as my “usual” five star experience when I needed some deck refinishing products. Brandy was immensely helpful finding exactly what I needed to include the right accessories, and along with her colleague Jeff, made sure the color was the exact one I was after. Store selection was great as always, prices are fair - sometimes a little more than Home Depot/Lowes but worth it for the stellar customer service! Thanks Brandy! Thanks Ace!!”