“Best part of shopping here is dancin to the music while finding exactly what I need. Extremely helpful, efficient and friendly staff! “No thanks ma’mm/sir, just browsin, I wanna boogie””
“Extremely knowledgeable staff. If you are looking for expert advice and ordering with accuracy the first time. Please do yourself a favor and use Walterworks for your hardware. Every person that works here is great. We have used their services for Locks, hardware, hinges, stays, knobs, pulls. Another hidden gem in Annapolis.”
“Friendly and helpful staff. Veggies and flowers for sale outside. This small store seems to have everything: greeting cards, door mats, screen repairs, ice cream, small toys in checkout line, key making.”
“I was having a plumbing problem and neither Lowe's or Home Depot had the parts I needed to fix the issue. Had resigned myself to calling an expensive plumber out. Someone recommended to check Ferguson plumbing supply and I'm grateful they did. Received excellent customer service from the knowledgeable staff member. I showed him the broken piece of pipe and explained the issue. He immediately got me the two parts I needed and was on my way. Fixed issue perfectly. Big thanks to that man!”
“This team is amazing. Collectively they worked together to win my business and I am impressed with the responsiveness and overall service here. Chris Sloan especially, you guys are great. Thanks again!”
“This goes for the consumer plumbing supply side of the business - My business partner (female) and I have dealt with these guys on a few occasions as walk-in customers with a wide range of questions regarding our rental properties, some off the wall, some pretty vanilla. Never once did any of the CSR`s treat her or me with any type of condescending attitudes or tones, despite what our level of knowledge in the discussion was.My partner can attest to the treatment woman can, and often do receive at these types of supply shops which service male dominated trades. But these guys listened to everything we had to say and made sure we understood all the jargon and acronyms we wouldn't be expected to know.I went in to order a pressure assisted toilet, the CSR told me why he avoids them, but once he saw I was interested only in a commode that would scare the hell out of guests even they used it, worked with me to find the best value.Don't hesitate to use these guys, ever. They are helpful, knowledgeable, and I'm pretty sure not paid in commission based on my experiences, but if they are, has some pretty legit ethics!”
“I've had a wonderful experience with the RH in Annapolis the past few days. Between several phone calls and in person visits to try to pin down complicated details regarding international shipping, I have gotten impeccable support! Betty, Brittany, Isabella, Shannon and so many others have been incredibly helpful both in person and also on the phone. I'm sorry I don't remember everyone's name! I'd like to better call everyone out!”
“They have the best delivery of any home improvement store I have purchased from. Small orders are typically a low price for a delivery and larger ones are typically accurate.”
“I can't say enough about how great Tatiana was. I needed assistance and she was fantastic. She got my Italian last name correct, and even assisted me checking out with a home depot credit card payment. Such a wonderful associate. I hope they keep her around, best help I've had in a long time there.”
“I just had the best experience at Home Depot- walking in I was admittedly nervous to navigate the lumber section, as I have never ventured beyond the paint swatches before. A kind gentleman, Shannon, asked if I needed help. He was so incredibly insightful and clearly skilled at the project I needed help with. He cut the wood I needed to the PERFECT size and even escorted me (and the large unruly cart) to the front where he rung me up. After pulling around front I was greeted by Mike, who shared that he had just recently celebrated his birthday! He inquired about my project, loaded the wood into my car and wished me luck on my project. It’s hard to find willing and capable employees who also obviously love their jobs. These two gentlemen deserve all the recognition! Thank you again, Shannon and Mike!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.