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“I had the misfortune of my Debit card being compromised. The security team did a great job making me aware of the breach and shut down my card before I experienced any losses. I was advised I could go to a Tower Branch to get a new Debt card issued. I stopped by the Ellicott City branch on my way to work where I was promptly greeted by Reena, the branch assistant manager, and was quickly issued a new card after providing proper identification. My entire visit was less than 10 minutes in length and I was on my way. What a GREAT member experience, Reena was professional, friendly, and empathetic to my situation. Thank you!
- Blair”
“Evan, at APL branch in Columbia, helped me with the auto loan process, provided useful suggestions, and really friendly throughout the process. I had a compressed schedule of time to get this completed, and he made sure we got everything completed. I would use Evan again with the professional services he offered. Thank you Evan!”
“Very reliable and trustworthy bank. Inaddition, SECU Customer Service is the best ever! No unnecessary fees like other banks. I am a happy customer 5 years !!!”
“I had an exceptional experience at SECU Credit Union while applying for a loan, all thanks to Monika Zinnah. She was incredibly knowledgeable and guided me through every step with patience and clarity. Monika made the entire process smooth, stress-free, and easy to understand. Her professionalism, dedication, and genuine care truly set her apart. SECU is fortunate to have someone like her on their team. I highly recommend working with Monika for any loan needs!”
8:30AM - 12PM
716 Maiden Choice Ln #101, Baltimore
Credit Unions
“I love it here. ? All the tellers are so welcoming. They are very knowledgeable and helpful.When you come in you can feel the warm and beautiful ? smiles. Their customer service is excellent. I give them a 100% down right NICE!!! To all the beautiful ladies stay blessed and safe.”
“We use SECU for both business and personal accounts and enjoy the friendly virtual tellers we see almost everyday. We are looking forward to the credit union expanding its business services.”
“Tower FCU recently helped me in a situation where there was an attempt to scam me. I never thought I would be vulnerable but technology today allows hackers to do anything. This hacker appeared to be calling from Tower. When I went to a branch they helped me resolve the matter and gave me some pointers to avoid fraud. They have great customer service.”
“Hours are odd, plus they close early at 4pm, so you've got to write them down or you'll make the trek for nothing. Counter tellers are polite n very helpful. Can get business done in usually less than 10 min when I need to go in person for transaction.”
“I’ve had to visit this bank twice in one week, and both experiences have been great. Alain was incredibly helpful—he was patient and took the time to explain everything thoroughly. I came with my mom because she doesn’t speak English, and it was amazing to see that there are Spanish-speaking staff who could assist her. The entire team is friendly, always smiling, and genuinely helpful. I highly recommend coming here!”
“I had an amazing experience at this location! I was helped by Yvette who was super friendly, kind and patient. She made an otherwise mundane experience quite enjoyable :)”
“This Mecu Is Nice The Cashier's Is So Nice I love Going There It's Nice and Clean The Guy at Front He Is So Pleasant I love How He Welcome You So Beautiful ? ?”
“Since this UPGRADE of MECU System, I'm unable to access my Account. Password hasn't changed prior to this, however; I'm unable to access my Account. Today, I spoke to one Rep earlier after holding for 15 minutes. And at present 11/23, it's been 40 minutes & I'm holding as I'm typing.. I've been an outstanding Member & I'm a Senior. MECU Since then, my concerns have been resolved. Grateful for the grateful, professional and the kind Service that I received. Thank you MECU ?”
“Customer service is top notch. I was having issues with my atm card and I simply went inside and the teller greeted me and to care of my needs quickly and efficiently.”
9AM - 4PM
8700 Liberty Rd, Randallstown
Credit Unions
“This week I had the pleasure of meeting Ms. Kiara P. at the Randallstown Branch, and I was so impressed with her professionalism and customer service. It was a pleasure to be served by someone who was not only kind and patient, but also very informative about changes that are happening at MECU. Thank you Kiara.”
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“Darian was great!! I highly recommend opening an account with her. She was very hospitable and knowledgeable. I appreciate her approach with young adults opening any account for the first time. You can tell she genuinely wants her clients to use their account(s) efficiently. I’m grateful for how patient she was, too.
I look forward to working with her when I switch over. I will be recommending family and friends to her, as well.”