Credit Unions near Ellicott City, MD
21 locations found near Ellicott City
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Credit Unions
Credit Unions
“Our journey with SECU started in Nov. 2021. If we had begun with this particular branch with Kristie and her manager, it probably would have been completed in November. However, we started online and on the phone. Getting connected with anyone through the phone on the main line is always a hit or miss prospective. We were passed around to no less then 6 different reps who all made mistakes and we had to start the whole process of acquiring a HELOC 4 separate times.Each time someone submitted incorrect or incomplete information and the application was denied. We would call, never speak to the same person of course, but after holding for a real person to speak with you for over 20 mins each time I couldn't be choosy.Without going through the whole ordeal in detail, we were finally connected with the supervisor who restarted the process. At this time I contacted Kristie at the Ellicott City branch office. She and her manager were actually the icing on the cake. Literally, they went over ALL the documents with a fine tooth comb and made sure that they were submitted correctly and completely, which was flubbed by another branch, smoothed everything over. What took almost 3 months, they succeeded in 1 week.We went into the Ellicott City branch to close on the loan and Kristie, again very meticulously went over every sheet of the doc to make sure there would be absolutely no reason for the loan to be rescinded, especially due to thoughtless and sloppy procedures. She rechecked and asked her manager to recheck all the docs so that not one signature or initial was missing. Thank you, both for showing us how it should have been done in the first place.”
8:30AM - 4:30PM
8870 McGaw Rd, Columbia
Credit Unions
“Can't begin to express how grateful I am for finding APL. Best car loan servicing of all time. I've used APL for my last 5 car loans. Fast and seamless service! Best rates!”
Credit Unions
“Just talk a first financial team member name Monica in Owings Mills very rude and nasty taking deep breath like I am nobody raising her voice.i been banking there since 2002 every employee I spoke to very nice in Owings Mills but this person name Monica is very rude.i am taking this to corporate.talking to Mr.GARY made me feel better I dealt with him before he helped me in so many ways and other employees I apologize for letting one employee get to me but all in all I do love banking with first financial been with them since 2002 .again thank you MR.GARY and the other employees I had the pleasure to talk to.Happ holidays”
Credit Unions
“I just went into the NGFCU website. I do this several times a week and it has drastically changed and NOT for the better. Now if I wanted to see everyone's accounts I have to toggle between three (3) pages of screens. Why are ALL these options now on the main screen when I look instead of segregated! THIS IS WAY, WAY TOO BUSY!!! I understand change and usually, I find pros and cons. I can find no pros to this change. Further, I snip and clip the transactions into a document electronically for future reference and mark notations next to the transaction line items regarding what was purchased and/or why money was deposited or transferred. Further, now there is tons and tons of unnecessary white space spreading these transactions down multiple screen pages. If I want to print the newly captured line item transactions (which previously were in straight lines right under each other) I now have to waste two (2) to three (3) times the paper and printer ink! Is the credit union in cahoots with the printer suppliers? This new website is an extremely backwards step and is detrimental to productivity as well as costly to the consumer from a printing aspect and printing supplies aren't cheap! I have been with the credit union since I started work in the area for many, many, many years ago. My mother had accounts there when I was a child and I have now worked for my company for 40+ years with an account there. I have gone through many revamps and upgrades through the years. I have never had one that I absolutely disliked the way I do this one! What a sad day for website updates!!!!!!”
Credit Unions
“I discovered someone had stolen my debit card and went on a shopping spree over the holiday weekend. I reported the theft and scheduled an appt with Mr Ephraim for that Monday. He went above and beyond what was required to resolve this. He was professional and pleasant. He went the extra mile to help me make a fresh start, which calmed me and turned a terrible situation into a positive one. Today, Mr Jude has helped me to make moves that will result in greater financial growth. I am grateful. ?”
8:30AM - 12PM
716 Maiden Choice Ln #101, Baltimore
Credit Unions
“I love it here. ? All the tellers are so welcoming. They are very knowledgeable and helpful.When you come in you can feel the warm and beautiful ? smiles. Their customer service is excellent. I give them a 100% down right NICE!!! To all the beautiful ladies stay blessed and safe.”
Credit Unions
“I had an amazing experience at this location! I was helped by Yvette who was super friendly, kind and patient. She made an otherwise mundane experience quite enjoyable :)”
Credit Unions
“Thank you for your great CD rates, for the convenient Laurel location, and for participating in the useful shared branch service with my other credit union. But mostly, thank you for the great service I receive at your Gorman Road office. I am especially thankful for Miriam S. Everyone is polite and efficient, but Miriam really stands out!! That's what keeps customers coming back.”
Credit Unions
“I decided to go to a different location to see if customer service would be better. I went to secu out Clarksville. I love everything about it. The employees were so nice & friendly. I will definitely be coming back to this location. Kuddos to all the staff that worked on 7/31/23. Phenomenal service!!”
9AM - 12PM 3 - 5PM
900 S Caton Ave, Baltimore
Credit Unions
Credit Unions
“Our experience has been great at this branch, the staff are very friendly and always help us in a professional manner. Sometimes there is a wait but that is expected--we never make an appointment and don't feel the wait is too long.”
Credit Unions
Credit Unions
“This Mecu Is Nice The Cashier's Is So Nice I love Going There It's Nice and Clean The Guy at Front He Is So Pleasant I love How He Welcome You So Beautiful ? ?”
Credit Unions
“Since this UPGRADE of MECU System, I'm unable to access my Account. Password hasn't changed prior to this, however; I'm unable to access my Account. Today, I spoke to one Rep earlier after holding for 15 minutes. And at present 11/23, it's been 40 minutes & I'm holding as I'm typing.. I've been an outstanding Member & I'm a Senior. MECU Since then, my concerns have been resolved. Grateful for the grateful, professional and the kind Service that I received. Thank you MECU ?”
9AM - 4PM
8700 Liberty Rd, Randallstown
Credit Unions
“A slight issue due to miscommunications but branch management at this location personally called me and offered a solution the following day. Amazing staff and management. Very pleased and satisfied with the quality of customer service and support. Thank You MECUUpdate:Randallstown branch GM was such an amazing person. He was very kind and helpful towards my family. Took care of what he promised. Highly recommended this location.”
Credit Unions
“my budgeting skills are near absolute garbage, so their online/phone call options to ask questions are very friendly, provided you are not rude (go figure). in terms of account opening and card renewals, the proces for me has been favorable all times i've done it. recently i had an issue i had accidentally overlooked and several insufficient funds fees incurred. their policy is they can forgive up to three of those in a given span of a year (determined from the last used reversal). I like the staff and how they handle things, and they are very helpful.”
Credit Unions
Credit Unions
“Arrived at the bank 15 mins before close and desperately needed an important document...Katrina Lockett completely went out of her way to help me and get everything sorted out before closing. Her customer service was outstanding!!”