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9AM - 5:30PM
5910 Baltimore National Pike, Catonsville
Credit Unions
“Evan, at APL branch in Columbia, helped me with the auto loan process, provided useful suggestions, and really friendly throughout the process. I had a compressed schedule of time to get this completed, and he made sure we got everything completed. I would use Evan again with the professional services he offered. Thank you Evan!”
“Very reliable and trustworthy bank. Inaddition, SECU Customer Service is the best ever! No unnecessary fees like other banks. I am a happy customer 5 years !!!”
“I had an exceptional experience at SECU Credit Union while applying for a loan, all thanks to Monika Zinnah. She was incredibly knowledgeable and guided me through every step with patience and clarity. Monika made the entire process smooth, stress-free, and easy to understand. Her professionalism, dedication, and genuine care truly set her apart. SECU is fortunate to have someone like her on their team. I highly recommend working with Monika for any loan needs!”
“Hours are odd, plus they close early at 4pm, so you've got to write them down or you'll make the trek for nothing. Counter tellers are polite n very helpful. Can get business done in usually less than 10 min when I need to go in person for transaction.”
“Tower FCU recently helped me in a situation where there was an attempt to scam me. I never thought I would be vulnerable but technology today allows hackers to do anything. This hacker appeared to be calling from Tower. When I went to a branch they helped me resolve the matter and gave me some pointers to avoid fraud. They have great customer service.”
8:30AM - 5PM
716 Maiden Choice Ln #101, Baltimore
Credit Unions
“I love it here. ? All the tellers are so welcoming. They are very knowledgeable and helpful.When you come in you can feel the warm and beautiful ? smiles. Their customer service is excellent. I give them a 100% down right NICE!!! To all the beautiful ladies stay blessed and safe.”
“Darian was great!! I highly recommend opening an account with her. She was very hospitable and knowledgeable. I appreciate her approach with young adults opening any account for the first time. You can tell she genuinely wants her clients to use their account(s) efficiently. I’m grateful for how patient she was, too.
I look forward to working with her when I switch over. I will be recommending family and friends to her, as well.”
“I would like to thank FEFCU for the car loan financing approval (Miss Heidi P. and Miss Kathryn L.). Again, thank you so much to both of you!
I also would like to thank Miss Maxine P. for her dedication in exhibiting excellent customer service and I can attest based on my experience that she is very very good! Thank you Maxine for going the extra mile in rendering excellent customer service! Keep it up!”
9AM - 5:30PM
One South St, Baltimore
Credit Unions
“Bennilynne in the call center is amazing. I wish the company had more people who cared about customer service. She gave me hope with dealing with my MECU account situation as her empathy, attention to detail and determined nature to get the job done aided in me getting a response back from the team. Her tone is supportive.”
9AM - 5:30PM
1777 Reisterstown Rd, Pikesville
Credit Unions
“This Mecu Is Nice The Cashier's Is So Nice I love Going There It's Nice and Clean The Guy at Front He Is So Pleasant I love How He Welcome You So Beautiful ? ?”
“Since this UPGRADE of MECU System, I'm unable to access my Account. Password hasn't changed prior to this, however; I'm unable to access my Account. Today, I spoke to one Rep earlier after holding for 15 minutes. And at present 11/23, it's been 40 minutes & I'm holding as I'm typing.. I've been an outstanding Member & I'm a Senior. MECU Since then, my concerns have been resolved. Grateful for the grateful, professional and the kind Service that I received. Thank you MECU ?”
“Thank you to the Branch Manager Bree Lessen and her Staff that assisted me and treated me with the utmost kindness and respect. Ms. Lessen made sure everything was correct and that is why I am thankful to SECU Maryland. Appreciation also to their awesome online banking fro their assistance. You all gave me peace of mind and I am grateful.”
“Customer service is top notch. I was having issues with my atm card and I simply went inside and the teller greeted me and to care of my needs quickly and efficiently.”
“I had the misfortune of my Debit card being compromised. The security team did a great job making me aware of the breach and shut down my card before I experienced any losses. I was advised I could go to a Tower Branch to get a new Debt card issued. I stopped by the Ellicott City branch on my way to work where I was promptly greeted by Reena, the branch assistant manager, and was quickly issued a new card after providing proper identification. My entire visit was less than 10 minutes in length and I was on my way. What a GREAT member experience, Reena was professional, friendly, and empathetic to my situation. Thank you!
- Blair”
“I went to the outside machine, but it is where I started. The staff is very awesome kind and knowledgeable. Anything you want just ask. They will tell you “we don’t do that or are you referring to?” So far top 3 banks and number one credit Union.”
“This is by far my favorite bank! I really can’t say enough about how great they are. I’ve been with them for quite a few years now and everyone has been/ is always so pleasant and helpful. Recently, I made an appointment to purchase a CD during a promotion they had on them, but the promotion expired the day before my appointment. Lenorre helped me and she is just wonderful! She noticed I made the appointment during the promotion and although it had expired, she was able to give me the CD at the promotional rate, which I thought was very kind. Other places I’ve banked with would never. Highly recommend!!”
“I had an outstanding experience with Postal Credit Union of Maryland. Their auto loan rate at 2.99% is one of the best I’ve seen, and the entire process was smooth and hassle-free. On top of that, their CD rates around 4.3% make it a great place to grow your savings. It’s rare to find a financial institution that offers both excellent borrowing and saving options under one roof. Highly recommend for anyone looking for great rates and exceptional service.”
9AM - 5:30PM
8700 Liberty Rd, Randallstown
Credit Unions
“This week I had the pleasure of meeting Ms. Kiara P. at the Randallstown Branch, and I was so impressed with her professionalism and customer service. It was a pleasure to be served by someone who was not only kind and patient, but also very informative about changes that are happening at MECU. Thank you Kiara.”
9AM - 5:30PM
301 E Baltimore St, Baltimore
Credit Unions
“Danielle helped me open a couple of accounts and become a member. She was quick, efficient, and knowledgeable. I’ll be back to open some more accounts soon. They have fantastic rates!”
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“I had an amazing experience at this location! I was helped by Yvette who was super friendly, kind and patient. She made an otherwise mundane experience quite enjoyable :)”