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“Great UPS store, the people who work here are tech savvy and attentive. Could be a little more organized, it's chaotic sometimes. And the lines can be too long. But I do recommend this location.”
“I had the pleasure of being served by Alli at this UPS Store. His knowledge and patience was only exceeded by his superb service. In the serve yourself post COVID retail environment, it was refreshing to find someone that understood the importance of customer satisfaction. Mr. Alli's customer service should be the standard by which all of your company and franchisee staff is judged.
D.L.Kearney”
“I walked into the UPS store approximately 2 minutes right before closing and I was treated with so much respect. I needed help and Dakarei took his time to assist me without rushing. I am forever grateful for his customer service and patience. Dakarei is definitely a great addition to the UPS Team!”
“I 've been using Cotonou Direct International Shipping for my shipping needs for over a years now, and I'm consistently impressed with their service. Their team is highly efficient, responsive, and always goes above and beyond to ensure that my shipments are handled with care and delivered on time. I highly recommend Cotonou Direct International Shipping to anyone looking for reliable and professional logistics services.”
“This is a great friendly neighborhood location. I had a concern about a package that kept being delayed so I stopped by this location just to ask a question about it and one of the employees named Neyda assisted the best she could and just her taking the time to hear my concern eased my mind and let me know the package should be there soon and explained the process of how sometimes things happen at the package facility or the drivers. Later that day my package did arrive like she assured me and i even had to call back to just thank her for the listening ear and great customer service.”
“Fantastic customer service & they have a little bit of everything! It’s always my first stop before getting in my car to pick up a this or a that…chances are, they have whatever I need!”
“Spoke with Joe and that is a real stand up guy! He was very polite, allowed me to ask a bunch of questions about my package, he gave me an expectation flow and explained everything to me!! He's very patient and thorough. He gave me a lot of reassurance. Definitely recommend this place!”
“The customer service here is outstanding!! The employees at this location always make eye contact and greet customers (especially if they are not busy with other customers) upon entry. They work efficiently and don't act as if I'm bothering them by entering the store. I go out of my way sometimes just to patronize this location because of the service.”
“The three employees working at #4832 on 8/2 at 1:50pm were awesome. I came into the store with two skateboards, which are unusual sizes and depths, ie not really a traditional thing to ship, and they figured out what box would be best and then how we could cut it a little bit to make sure that it fit, and that I wasn’t paying extra for no reason. The female employee proposed using a golf club box instead of one for fine art, and it worked PERFECTLY! These kids - and I say that out of respect because younger employees get a lot of flak these days - went above and boyond in their customer service and should be recognized for setting a new standard.”
“Thank you so much, Vick and Bal for your patience and kindness! I appreciate you opening the door for me at exactly closing time and kindly assisting me with my package. I appreciate you guys!”
“I’ve always had a good experience with this location. I come in and I’m greeted with a smile. The staff here is very professional and helpful. I’ve had a P.O. Box with them for over a year now and I have no complaints.”
“I live in this community and have been using this UPS store regularly for over 2 years. I have always known their hours to be until 7pm on the weekdays. It’s my understanding that they stop doing special services by 6:30 because it requires time and could exceed closing. All of the employees at this UPS store are wonderful. They are always helpful and very friendly. Ms Shawn is great. Elijah is awesome and the others are very nice as well. Great store! Can’t see going anywhere else for my UPS needs. I also don’t mind adhering to the hours that are posted.”
“Excellent customer service.?
Went into the UPS store to return products from AT&T did not feel very confident about the return process, walk to the counter, a young lady name Paris seemed full of confidents ask how she could help me? I pulled out all my paperwork that I had prepared upon coming to the store. With her Calm demeanor, , she exclaimed, I would not need all the paperwork… She was so calm and professional. I decided to step back and see what she could do… in less than three minutes, she had unpacked my perfectly packed wrapped box, which took me more than an hour to do. Scan the product , and said that was it. Very nice job and customer service, Paris?! I could’ve gotten upset. But within that short period of time, she gave me my receipt and she was done… I looked at my receipt. Everything seem to be in order… so I told Paris thank you very much for your help and have a good day. An I was on my way?! Can’t make this up… Had a couple of errands to run, got home by the time I check my emails. AT&T send me a email, said that they received my return!? goes to show you what can happen if we just step out of our way sometimes! Excellent job Paris and thank you very very much…?????UPS keep her?”
“I write and draw children's books, and the product I get printed requires very precise specifications, and JP made sure his machines could produce the results I needed *before* I even walked into his shop. He and his team go above and beyond as much as possible to ensure quick turnaround and quality products that the customer is happy with, and I very much appreciate that...especially when I am facing a sudden and tight deadline!”
“I have been using this UPS Store for at least 15 years. The staff are always professional, helpful and kind. I first started using them to have documents notarized after our father passed away. They answered any questions we had and were very kind during that extremely difficult time in our lives. They never make me feel silly for not being familiar with their services and machines. This summer, Angel has always been the person who waited on me. She is always knowledgeable and helpful. She and the rest of the staff do not lose sight of the fact that their customers are using their services because they may have experienced life changing events, such as moving, job search, births, deaths and therefore they are a great resource for our community.”
“Chris, the manager, was super helpful with printing out special birthday projects. I didn’t know this store had a wide-format printer! It was great to be able to get something done last minute!”
“Finding myself in a critical situation with an urgent need for professional printing, I was directed by a colleague to the FedEx Office in Waldorf, Maryland, promising exceptional service and timely delivery. The moment I stepped in, I was enveloped in a welcoming atmosphere, and Shanell Proctor, a beacon of professionalism, greeted me with warmth and immediate attention. Shanell dedicated her time to meticulously walk me through each aspect of my printing project, ensuring not a single detail was overlooked. With patience and expertise, she explained the options, guiding me toward the best choices for quality, cost-efficiency, and swift completion. To set my mind at ease, she offered a proof of the job, a gesture that not only demonstrated FedEx’s commitment to customer satisfaction but also showcased the exceptional quality of their work. I was utterly astounded by the outcome. The quality of the print job far surpassed my expectations, reflecting Shanell’s exceptional dedication and the high standards FedEx upholds. This experience wasn't just about getting a print job done; it was a testament to the unparalleled customer service and professionalism at the FedEx Office in Waldorf, Maryland, spearheaded by the remarkable Shanell Proctor. Shanell isn't just an excellent employee; she's a true professional who elevates the entire FedEx brand with her commitment to excellence. Thanks to her, FedEx Office has earned my unwavering loyalty for all future printing needs. Their blend of quality, efficiency, and customer-centric service is simply unmatched. For anyone in need of printing services that exceed expectations, look no further than FedEx Office in Waldorf, Maryland. Your search ends here with guaranteed satisfaction.”
“My package was delayed so I went down to this FedEx location on a Friday night (10/25/24) since I needed the package that evening. Jamar helped me and was awesome! He searched for my package for thirty minutes and although he didn’t find it (it got delivered the next morning), I really appreciated his time and effort. Jamar went above and beyond what he needed to do ?”
“Jessie F was an incredible help. So patient, knowledgeable and overall friendly attitude made me decide not to even try Office Depot again. He gets the meaning of good customer service. I don’t know the name of the two male cashiers I’ve interacted with but a definite 10 for them too!”
8:30AM - 7PM
1520 Belle View Blvd, Alexandria
Shipping Centers
“I’ve used their mail forwarding service for the last 2 1/2 months and they have been great! I haven’t had any issues with notifications or requesting someone to pick up the mail for me. In fact, I was really surprised how efficient and accommodating they have been.”
“Came in to pick up a high value package. They checked my ID and I was in and out in just a few minutes. Would much rather have things delivered to the store and pick them up than have their drivers falsify deliveries to my door.”
10AM - 7PM
5145 Duke St Suite D, Alexandria
Shipping Centers
“I had a valuable painting that needed to be packed and sent overseas. It arrived in perfect condition, and the care with which it was packed was apparent when it was opened by the art dealer. GREAT JOB!”
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“Best service ever. O8282025 I had a very fragile item to mail. The UPS staff assured me that they would take very good care in packaging the item as i had to leave it without seeing it packaged. The estimated delivery to the recipient was 09022025. Well the package arrived to its destination 08302025, with special care, everything intact. Thank you thank you for the excellent service provided and care. ??”