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“This is a great friendly neighborhood location. I had a concern about a package that kept being delayed so I stopped by this location just to ask a question about it and one of the employees named Neyda assisted the best she could and just her taking the time to hear my concern eased my mind and let me know the package should be there soon and explained the process of how sometimes things happen at the package facility or the drivers. Later that day my package did arrive like she assured me and i even had to call back to just thank her for the listening ear and great customer service.”
“Spoke with Joe and that is a real stand up guy! He was very polite, allowed me to ask a bunch of questions about my package, he gave me an expectation flow and explained everything to me!! He's very patient and thorough. He gave me a lot of reassurance. Definitely recommend this place!”
“The place and the people work well together and have items that the residents, tourists, and local businesses need. They have help so many people with value and service.
Carlos Coutin”
“I’ve been using Parcel Plus for years and always appreciated the service and friendliness of everyone I encountered. But this past experience went so above and beyond that I had to write a review and thank Mozique in particular. I dropped off a package on Wednesday night to be mailed Priority for tracking bc I was mailing my son’s passport for his upcoming trip. On Friday morning, I went to pull up the tracking and it still said, “Awaiting Pickup”—what??! I called Parcel Plus in a panic worried it was still sitting there or worse lost/stolen. Mozique looked up my transaction and tracking and said he needed to investigate more and would call me back. Now I’m really panicking! He called about 20 min later to say he’d pulled up the security camera footage and saw that USPS had picked up my package but they must not have scanned it. Most people would then say, Not our fault, good luck! But Mozique said, I’m going to call USPS and find out what happened. Later that day, he called me back to say it was in Merrifield and that the tracking should update soon. I was relieved to know someone had found it in Merrifield but it was still frustrating that the tracking said “Awaiting pickup” as of Friday night! I paid extra for the tracking for a reason. The next morning before I even hit refresh on the tracking, Mozique called me to say the status had updated to “Out for Delivery” between 9 am and 1 pm. I was so thankful! He kept checking on the status and calling me with updates, which is way more than USPS or another packaging place would do. Thank you so much, Mozique! The Belle View Parcel Plus will have my business for as long as I live here!”
10AM - 7PM
5145 Duke St Suite D, Alexandria
Shipping Centers
“Hello this is Abraham Remington and I just wanted to say Nitin (The Owner)went above and beyond with all requests and anwsered all my questions clearly and professionally. He was very sure of himself and his services and was knowledgeable and one step ahead of any questions or concerns I had.I highly recommend his services and I will be back:)!”
“I’m really impressed with Staples. They quickly addressed the problem with the carrier and made sure my documents got delivered to the court! The support was friendly and kept me updated. I appreciate their willingness to resolve issues. Definitely a five star experience.”
“I have been using this UPS Store for at least 15 years. The staff are always professional, helpful and kind. I first started using them to have documents notarized after our father passed away. They answered any questions we had and were very kind during that extremely difficult time in our lives. They never make me feel silly for not being familiar with their services and machines. This summer, Angel has always been the person who waited on me. She is always knowledgeable and helpful. She and the rest of the staff do not lose sight of the fact that their customers are using their services because they may have experienced life changing events, such as moving, job search, births, deaths and therefore they are a great resource for our community.”
“Excellent customer service.?
Went into the UPS store to return products from AT&T did not feel very confident about the return process, walk to the counter, a young lady name Paris seemed full of confidents ask how she could help me? I pulled out all my paperwork that I had prepared upon coming to the store. With her Calm demeanor, , she exclaimed, I would not need all the paperwork… She was so calm and professional. I decided to step back and see what she could do… in less than three minutes, she had unpacked my perfectly packed wrapped box, which took me more than an hour to do. Scan the product , and said that was it. Very nice job and customer service, Paris?! I could’ve gotten upset. But within that short period of time, she gave me my receipt and she was done… I looked at my receipt. Everything seem to be in order… so I told Paris thank you very much for your help and have a good day. An I was on my way?! Can’t make this up… Had a couple of errands to run, got home by the time I check my emails. AT&T send me a email, said that they received my return!? goes to show you what can happen if we just step out of our way sometimes! Excellent job Paris and thank you very very much…?????UPS keep her?”
10AM - 6PM
5885 Kingstowne Blvd, Alexandria
Shipping Centers
“I needed to ship a package overnight and called to be sure they could ship it. The manager was very helpful and made the process of creating a label and getting the package in the mail quick and painless. A refreshing mailing experience!”
“Chris, the manager, was super helpful with printing out special birthday projects. I didn’t know this store had a wide-format printer! It was great to be able to get something done last minute!”
“Bradley Muñoz went above and beyond to help me when I lost my receipt with the tracking number on it. Also the woman who took in my shipment was very friendly and helpful, though I didn't catch her name. This place is so convenient for shipping from Old Town. Give them another chance.”
“Dionna is a true professional. I came in on a Saturday with a big shipment and she was alone. There was a non-stop flow of customers coming into the the store for various services needs and she handled each customer, as well as the phone calls, with professionalism, class, and fficiency.
She deserves a raise. Please keep Dionna!”
“Had a great experience, wife was looking for a new office chair. Jaime offers assistance and insight. He was also very helpful in our purchasing a new laptop and monitor. However the monitor was defective and we returned it the next day and he helped find a comparative one. Thanks Jaime for the help.”
“Had to get an urgent international letter out and the owner was willing to stay after hours to help send it out. Fair prices (wayyy cheaper than UPS!) and very helpful and great service. Would recommend”
“I know FedEx is usually a frustrating experience for most people but the staff here really try to make things as smooth as possible and move pretty quick. They have good attitudes given what they have to deal with, the customers, corporate, and the literal back breaking aspect of moving so much shipping items in some extreme temperatures and situations. We use this location weekly and the team they have there make some magic happen. Thank you!”
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“These guys are so professional! For the past year or so I have returned dozens of items back to Amazon and they are always patient and helpful, even when your wifi does not work in their store they add you to thier system. Could not be happier.”