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“Neyda, the manager, and her staff are ALL outstanding. We’ve been [apologetic] problem customers on a few occasions, and they have gone above and beyond to take care of us. Phenomenal team here!”
“I give it a 4 because I support small businesses. I also give it a 4 because the manager, I didn’t get his name, maybe isn’t a morning person. I understand mechanical issues can cause delays but using words like “did you expect me to magically know about the mechanical issues” isn’t very customer friendly then trying to make it seem like I am the problem isn’t okay. Anyway, I don’t take it personal, maybe he’s not a morning person or is having a bad day.”
“The place and the people work well together and have items that the residents, tourists, and local businesses need. They have help so many people with value and service.
Carlos Coutin”
“I’ve been using Parcel Plus for years and always appreciated the service and friendliness of everyone I encountered. But this past experience went so above and beyond that I had to write a review and thank Mozique in particular. I dropped off a package on Wednesday night to be mailed Priority for tracking bc I was mailing my son’s passport for his upcoming trip. On Friday morning, I went to pull up the tracking and it still said, “Awaiting Pickup”—what??! I called Parcel Plus in a panic worried it was still sitting there or worse lost/stolen. Mozique looked up my transaction and tracking and said he needed to investigate more and would call me back. Now I’m really panicking! He called about 20 min later to say he’d pulled up the security camera footage and saw that USPS had picked up my package but they must not have scanned it. Most people would then say, Not our fault, good luck! But Mozique said, I’m going to call USPS and find out what happened. Later that day, he called me back to say it was in Merrifield and that the tracking should update soon. I was relieved to know someone had found it in Merrifield but it was still frustrating that the tracking said “Awaiting pickup” as of Friday night! I paid extra for the tracking for a reason. The next morning before I even hit refresh on the tracking, Mozique called me to say the status had updated to “Out for Delivery” between 9 am and 1 pm. I was so thankful! He kept checking on the status and calling me with updates, which is way more than USPS or another packaging place would do. Thank you so much, Mozique! The Belle View Parcel Plus will have my business for as long as I live here!”
“Andres! My friend! Thank you so much for providing such amazing service even though we were not in the right place. You went above and beyond not only to wrap up my package but to also provide me other options to drop off since my package said USPS. You didn’t have to provide the extra help but you did. Thank you!!!”
“I’m really impressed with Staples. They quickly addressed the problem with the carrier and made sure my documents got delivered to the court! The support was friendly and kept me updated. I appreciate their willingness to resolve issues. Definitely a five star experience.”
“Hello this is Abraham Remington and I just wanted to say Nitin (The Owner)went above and beyond with all requests and anwsered all my questions clearly and professionally. He was very sure of himself and his services and was knowledgeable and one step ahead of any questions or concerns I had.I highly recommend his services and I will be back:)!”
“The staff at the store is always friendly, professional and extremely efficient. I take all my amazon returns to them and have never had a bad experience. They are very customer service driven at that location.”
“Great staff, great service. Have been using this mail center for years and all employees are very helpful and respectful even when line is out the door waiting for assistance.”
“I needed to ship a package overnight and called to be sure they could ship it. The manager was very helpful and made the process of creating a label and getting the package in the mail quick and painless. A refreshing mailing experience!”
“Hi,
I encountered the Store Manager named JP tonight at this location and the guy couldn’t have been a more dedicated servant. He stayed after with me until 7:25pm tonight (past closing time) to help solve my problems with a computer that froze on me while at the same time the printer wouldn’t print because the toner had run out. The problem with that store? JP was by himself. The location is definitely understaffed and needs at least one if not 2 additional people for it to run more efficiently. I’m going to tell you right now FedEx and I’d advise you to listen……..JP is underpaid, severely underpaid, and if I recognized his level of dedication to this location you can bet it’s just a matter of time before somebody else comes along and recognizes it, snatches him from you and doubles or triples his salary. You better promote that guy.”
“The Fedex staff is always professional and helpful. I use them a lot because my printer is acting crazy and I can go there and print out my documents at a lower price compared to their competitors. The facilities are always neat and clean. I highly recommend Fedex for your printing and shipping needs.”
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“Brandon helped me out of a sticky logistics problem with above and beyond customer service!! Almost can’t believe it, small town friendly and kind. The absolute best!!”