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“It was easy and simple. Andy was wonderful to work with. He explained everything in the contract. He was extremely pleasant to work with and very professional. I will give him an A++++++”
“This Branch has always been accommodating to my needs. From the Branch Manager, the Teller's, and everyone in between, the Team here is a pleasant one to work with. Furthermore, they keep this place consistently clean.”
9AM - 2PM
16571 S Frederick Ave, Gaithersburg
Banks
“Saturday 09, 2025, I stopped at the local branch located on Frederick Ave in Gaithersburg, MD to see Mr. Casique for him to assist me with getting my business credit card account unlocked. Mr. Casique had helped me on a previous occasion, and I knew his ability and eagerness to resolve my problem was paramount. I was looking for such enthusiasm again this time.
The last time I logged onto my online account was less than 30 days ago. I had no issues and was able to navigate freely and perform the task I needed. However, this time the logon screen was now asking for my social security number and other personal identifying information that was very suspicious to me, not allowing me to proceed any further.
When I arrived at the branch, I noticed Mr. Casique was working behind the counter and was busy with other customers, so I waited for the next available assistant.
That’s when I met Steve who approached me with a warm welcome and invited me into his cubicle. After explaining my issue, Frank stepped out several times seeking assistance from his manager. Afterwards, he was able to unlock the account. I am still unsure as to why this occurred nor was I offered an explanation as to the possible cause.
While there, I also wanted to update my account name to reflect a legal name change and to match the name on the credit card. Once again Steve had to step out to seek assistance but this time the initial individual he spoke with was not there, so he spoke with Ms. Erica. Shortly thereafter, she stepped into his cubicle. She introduced herself and stated she was a manager at the branch.
After explaining what I would like to get done, for some reason there was an extreme failure in communication. After repeating myself numerous times, the response I kept getting was the ONLY way to do an account name change, I would have to close out my existing account and reopen a new one and apply for a new credit card. I then asked if I do so, would I be able to continue the use of my current card. Her response, “That’s a very good question” and was not for certain if I would be able to use it or apply for a new card.
I left feeling very frustrated in the fact I had to constantly explain myself and for not receiving such help in getting something as basic as getting my account information updated.
By that time, Mr. Casique was finished and he saw my defeated facial expression as I was walking out. He politely asked if there was anything he could do. He immediately walked me into his cubicle where I again explained the situation. With a firm handshake he said I am here to help you. The first thing he did was to take the initiative to call the business help line. They were able to explain the steps needed to update my account information that did not include closing the existing account and opening a new one.
Without Mr. Casique’s diligence in his attempt at resolving my problem, it could have resulted in me listening to a manager who told me the only way to get this taken care of was to open a new account
.
I felt this correspondence was desperately needed to bring attention to professionalism, including expressing my sincere gratitude in saying thank you to Mr. Casique and the branch should employ more individuals who demonstrate a sheer willingness to resolve customers’ needs.”
“I want to acknowledge Kelvin and the amazing team at this branch. I have been to this branch multiple times and I have always been welcomed with a greeting, a smile, and pure kindness. Kelvin is knowledgeable in the work he does, he explains terms and conditions well, and is great at his job. If you are looking for a branch that cares for its customers, then look no further and come to this branch. You will not be disappointment. God bless you all.”
“Went in to Roll Over some 401Ks i had. The person at the front desk was helpful. I had a few questions that were answered and we got the transaction completed. I would go back with out a thought if i needed anything down the road.”
“I had to drop into this location to tcb. I love that this bank has realistic hours. Most banks have the standard 9-5 and maybe Saturdays. However, here they have later hours and are even open on Sundays. Plenty of parking, I was greeted as I walked in. A lady came out and asked me what I needed, so I did. She immediately sat me down in one of the cubicles. She even offered water. I have never been offered water at a bank! Cool. Shortly after, the manager, Frankie, came to assist me. Very professional and efficient in handling my banking needs. Although I'm loyal to my credit union, I'll definitely reconsider maybe down the road. In the past, I've been at other locations where the service was bad. I def recommend this location.”
“Veronica is a treasure! She is pure joy and helped us through a last minute car loan. She was kind, respectful, funny and knew her job well. We are so happy we got to meet her today!!”
“For some reason, I find this branch is more helpful than some other branches. Opened an account in another branch in May, 2022 and that guy never ordered the checks for me, which I was supposed get for free. A teller named Catalina Canales in this branch ordered the checks for me. She was very helpful and friendly. I wish they didn't charge me $25 for a key that was questionable to begin with. I would recommend this branch to others.”
“Thank you for the phenomenal service at this branch. Came in near closing needed a new account and other services. Very kind, efficient, and knowledgeable staff. I felt very comfortable and secure putting my trust in this bank as a new customer. Thank you Marta and Joseph for explaining things so clearly and being so efficient.”
“I cannot disagree more with the reviewer who wrote a negative review of this branch. I have been dealing with this branch forever and regardless of the staff i have received excellent service forever! Written on 2017-09-06”
“This is a great branch. Pablo was super helpful as I have limited experience with a wire transfer!
He explained the process gathered and confirmed all of my information and made it a breeze.
This location is also clean and nice. The staff is friendly makes eye contact with you and tries to find solutions for your banking needs. You can tell they are get along with one another too!”
9AM - 12PM
12 Bureau Dr, Gaithersburg
Banks
“I visit Capitol One at diamond Square I was greeted when I first came through the door with the manager. Her name is.Shantee she greeted me when I first walked through the door and explain to me on how to make a deposit.. she didn’t walk me to the teller. Mr. Will was very knowledgeable and helpful with the process
Phenomenal customer service at Capitol One.”
9AM - 12PM
5 Bank St, Gaithersburg
Banks
“A dear friend of mine faced some identity theft issues this past weekend. It was a huge, intimidating, and stressful occurrence. However, with the help of Ms Diana Ortiz, she calmly and successfully managed my friends accounts and put her mind at ease. I can’t say enough positive things about how the entire situation was handled by everyone at the branch, but Ms Ortiz went over and above.”
“In our numerous attempts to open an estate account with other banks, especially, going through automated phone systems, long wait, and call centers, back office approval etc. We called Truist and to my surprise a real person answered the phone that made our experience personable and hands down they have exceptional customer service with no hassle but simply open an estate account with 2 representative.Thank you Marsha for the wonderful experience.”
“Had a fantastic experience with Renee at Bank of America at Quince Orchard. Their professionalism, expertise, and excellent customer service made my financial journey smooth. Always accessible and transparent, Renee is someone I trust for financial guidance. Highly recommend!”
“Came here all the way from Toronto, Canada to setup a new chequing account. Was met with amazing and caring service from Sandra and the other members of staff. Loved the atmosphere of this branch and was able to get all my matters sorted in a timely fashion. Would highly recommend!”
“They deserve 20 stars!!!!!! :)) Super-efficient, and super-friendly customer service! We had an urgent deadline to wire money overseas, and my husband and I suddenly realized this late in the day, due to the time difference in Europe! Because of this, Ms. La Santa and Mr. Correa spent a very long time helping us! Even after the bank closed, Mr. Correa stayed AFTER HOURS continuing to help us to make sure that all the money was wired successfully! We could not be more grateful to the wonderful employees in this bank branch. Thank you, thank you, thank you, to Ms. La Santa, Mr. Correa, and to all of the employees!”
“At Kentlands branch, Naya I think was her name, had great patience and was very helpful with instructions for my mom with what she wanted to do. We were greeted and kept abreast of the short wait and very considerate if appeared someone went in front of us. Everyone was great! Thank you!”
9AM - 1PM
702 Russell Ave, Gaithersburg
Banks
“This branch (part of a larger PNC office bldg) is very close to my home, but the 9a-5p hours (except Fri they close @ 6p) make it impossible for me to get to the bank. I'm surprised PNC hasn't adjusted their hours to meet the needs of people that work those exact hours. Would be much better if they were open longer, or opened at 8am! The tellers here are very friendly and knowledgeable!”
“I couldn't thank Jerrel enough for helping me yesterday! I lost my debit card and I'm leaving out the country on Monday. Although he had an appointment he was happy to squeeze me in and rush deliver my card so that it came in time. Thank you for your excellent customer service.”
“Elmer Javier Servellon is beyond fantastic! So patient, knowledgeable, personable, easy to speak to, and most importantly, he helped me through my transaction in no time. This was my first experience with this Capital One branch, and I could not have been more satisfied. Many thanks again, Javier!”
“1st class service, need an appointment but however the staff was kind enough to let me know that you can able to set up account through the apps, and helped me set it up without needing an appointment.. no time wasted.. excellent service, and friendly.”
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“I was at the Flower Hill Truist today.. The branch manager and Mr. Singh were so polite and professional.. I go to this branch ONLY for my personal banking!
April Overton”