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“Friendly staff. While they do offer additional services and accessories they do not pressure you into buying them. Been coming here for the past several years for our cell phone needs.”
“A great team came to do the installation. I ordered a level of service that was dependable. The level chosen really determines how strong it serves the whole of one's dwelling so chose what level you need and you will be happy.”
“Kayla did an amazing job cleaning out my phone charger port after I dropped it in some water. Professional, knowledgeable and great customer service skills. This is why I've been with the same service for over 25 years.”
“I don't do reviews unless I am upset about a company. But the two Latino young ladies did such a wonderful job for me. It wasn't my intention to leave Metro
But I went there thinking it was a Metro store.The lady that opened helped me see in my phone that I was at the wrong store and asked if I wanted to switch. We called my previous provider and got the codes to switch me over. She was thorough with everything and although other customers were coming in she was able to wait on them and still work on my switch over she had a problem transferring the apps but her associate came in and assisted with the customers and my phone and was able to get all apps transferred. I was there a little over a week ago and I wish I knew their names
But the two Latino young ladies really impressed me how diligent they are with customers and extremely knowledgeable...
I hope this Boost service is as good as those two young ladies.”
“Great customer service and quick help! I had an amazing experience at Boost Mobile Patapsco. Victor was extremely helpful, patient, and made the whole process simple. He helped me choose a plan that saved me a lot of money while still giving me reliable service.
I was traveling with my family, and having Boost Mobile’s data service helped me stay connected while I was away. It gave me peace of mind knowing I could use my phone when I needed it without spending a lot. I really appreciate Victor’s excellent customer service and would definitely recommend Boost Mobile Patapsco to anyone looking for affordable and reliable phone service!”
“I switch from T mobile too boost and Sara help me to make the process very fast and easy she has great costumer service and boost mobile prices are way better than T-Mobile”
“I had a great experience purchasing my phone here. Dhanu was extremely helpful throughout the whole process.she patiently explained the different phone options, helped me choose the right phone accordance of my needs. Her customer service was excellent. She made the entire experience very easy and comfortable. I'm very satisfied with my purchase and truly appreciate her help. Highly recommend this store and Dhanu for anyone looking for great service!”
“Ariel was very helpful and getting our situation fixed with the phone and Ariel is very knowledgeable of T-Mobile product he is a very good person and a good employee for T-Mobile representative I highly amen Ariel performance and feel very comfortable with this explanation and getting a problem solved I'm glad we met”
“... I've been dealing with this particular Boost store for over 5 years now, and I probably be coming here for another 5 years, I have no problems with this Boost store whatsoever👍”
“I had a great experience here recently and if you go, I would highly recommend asking for Warren. I came in curious about switching from AT&T to Verizon and he made the process very easy and smooth and eased all worries. I'm definitely glad I switched and talked to him.”
“I recently went in to switch to a new phone and I was attended by a lovely young lady named Andrea and she was very helpful super understanding giving me all of the right information when it came time to switching my phone, Very sweet girl definitely recommend coming here!!”
“Amazing staff and GREAT customer service! Justin went above and beyond to get my iPhone restored. Jamia was so pleasant and resourceful too. Thank you for all that you do TMOBILE MONUMENT ST CREW ✨”
“Had to upgrade my phone. Been with Boost Mobile for over 12 years just wish that would count for something on my upgrade prices. Gotta say I love my LG phones tho. Android for life.”
“I was blown away by how friendly and patient the staff were!
I am Deaf and require extra time and accommodation to communicate (pen/paper). Often I get met with annoyance or staff refusing to write stuff down.
This store is NOT one of those places. The staff greeted us right away and they were so accommodating. I also really appreciated how they were patient and willing to communicate with me. My questions were answered and I got the product I needed. It was a really positive experience!
(Xfinity as a company also deserves some credit for having a designed American Sign Language tech support line for deaf customers like myself... CHAMP!!)”
“I can't say enough great things about the experience I had in this store today. I worked with Lem. We spent almost 4 hours together. He patiently signed me up for a new phone for my daughter, transferred service from my phone from AT&T, helped set up my new phone and navigated over 2 Apple Watches for my kids. Tech is not my thing, it is my fatal flaw, but Lem was so patient and kind and never made me feel stupid, the way so many young people in these stores often do. He explained everything to me so respectfully. I have been taken advantage of by an AT&T salesperson in the past, and I never once felt that Lem was trying to get one over on me. He is a treasure of an employee. He is the perfect combo of kind, knowledgable and patient. He is a fine young man and I had a wonderful experience at this store. All of the employees I've come in contact with on a previous fact-finding visit were so nice. I don't know why I didn't switch from AT&T to T-Mobile long ago. 5 stars!”
“Jauan was so helpful. I had been an ATT customer for over a decade and he helped me change over to TMobile. He was patient, knowledgeable, and made a stressful day a lot better. Highly recommend!”
“Go see Jason! Go see Jason! Went in to get my new middle schooler a phone upgrade with LTE pixel watch. Walked in on a Tuesday afternoon, I didn't have everything I needed, when I came back Wednesday he had EVERYTHING we talked about prepped and ready for when I said I would be back. After the care and time he spent with me we upgraded 2 phone lines two pixel 11s with new pixel 5 watches for wife and I, we added 2 LTE watches (daughter and M-Inlaw). Was expecting a 4 digit bill, ended up spending with less then dinner for 4 at decent restaurant.
I've used this store multiple times. Walk in with a clue about what you want and they will get you taken care of!
Please forgive him for being an Apple Guy. Jason is great!”
“my experience is at the place were excellent. I have no problems with customer relations. The problems that I am having has to do a lot of times with my service itself often times I receive buffing on my service more than once, but often that needs to be corrected and I repeatedly tried to do that. Haven’t been so successful with it yet. Customer service is great.”
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“I would like to give a big shout out to Skye,Maria and Sasha.We love the service and professionalism that was exceptional I would recommend anyone to go there,that's what service is about thank you guys you all is tha best”