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“My daughter and I went in for a new phone for her. We had an appointment, which was confirmed that morning with a phone call from Lexi.
From the moment we walked in she was very warm,personable, and knowledgeable in the service she provided to us. I also went ahead and updated my phone as well. I found the entire staff helpful and professional.
Thanks for a great experience!”
“I walked in not having the best day. dealing with a newly broken phone, as a business owner who relies heavily on my device(s) to do so, it was urgent to get a replacement. From the moment I walked in I was taken care of, very special thanks to Ms. Stephanie and her direct Management for making sure my needs were met. They truly were the sweetest people ever and that made me feel like I made the right choice. It was such a personable experience and this is what customer service should always be!! Super thankful for this lovely team in making sure I had what I needed to continue running my business :)”
“Took the time to answer questions, transfer applications, apply screen protector, and show a few new features. The store had th phone and color wanted in stock. S26 Ultra.”
“Technician was able to fix my phone in less than 20 minutes. I had been to my cell provider (they didnt even try to fix it), then another repair place and they failed. Cell Phone Doctor saved my brand new phone!”
“Today I had a lot of help and very pleasant experience at your location at Hospital Drive Glen Burnie, Md. By Lucia and Pedro J. They were wonderful and very helpful.”
“Had a problem with my new phone and had to return to the store I got the phone from. The representative listened to my problem and yes, I was a touch angry but she was calm. She solved my problem and had my laughing at myself by the time I left.”
“I generally avoid going into cell phone stores as they try to upcharge you or add on stuff without letting you know about it.
Switched from Visible for my primary phone because Verizons service sucks (my work phone uses Metro)
The man at the counter was able to give me the $25 BYOD plan easily for my Samsung Z Fold 4, and was even able to save me $15 monthly on my work phone plan, only thing I paid was the one time $25 activation fee which is fair.
Service was fast, professional and I'm more than happy to come here for additional purchases in the future. It's rare to say that about a cell phone store.
Walked in expecting a nightmare, ended up saving lots of cash, definitely satisfied.”
“When I went to Best Buy to buy a new computer there were 3 employees here who were super helpful to me. Michael, Carlos, & 1 other person I can't remember his name. They helped me buy a computer not too expensive but not too cheap either & a computer that will work for me. They also helped me pick out an external hard disk. They allowed me to test everything I needed to test & then said due to my membership, I could come to them for tech help of various kinds for (what I remember being told) free or low cost. I have been a Best Buy customer here for a long time. I miss the Security Blvd BB but this is excellent.”
“I've been a Cricket customer for over 15 yrs and only have dealt with this store. I've always had positive experiences here. Recently my phone died, I panicked and went to buy a new phone. Noah was running the store alone with multiple customers and very helpful and kind. She was knowledgeable and very good at multitasking. I will always continue to come back to this store ☺️”
“This is one of the best Verizon stores that I have visited. They have kiosk to check in and let you know how many people are in front of you. Mariah handled my transaction very well. She was able to complete a return and answer other questions that I had about bundle deals that they are running. Even after I left, she was very responsive and professional. Experiences such as this one, makes me happy to be a Verizon customer. Nice work Mariah!”
“The T-Mobile manager and staff at this store are exceptionally knowledgeable, helpful and friendly. They assisted me with upgrading to a nee phone by exploring the best option for me and explaining everything in terms I could easily understand. They were extremely friendly and patient and worked together well. I enjoyed and appreciated my visit and love my new phone. The customer service there is top notch.”
“The rep i don't remember her name but she was so nice,patient and caring.she is really good with customers and knows how to handle everything with smile on her face. Thank you.”
“Sylva was so incredible. She helped us get a new phone in minutes. They were super effective and took care of everyone waiting super quickly. There were other staff members assisting older people with some tech issues and they were super sweet and helpful.”
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“Even while being deluged with customers all day and probably not getting to eat lunch..these 2 ladies provided excellent service to everyone that was in there while I was there”