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“At the UPS store Claudia and Abby were both very helpful. I had trouble printing something off of my phone and they were both very helpful and patient when assisting me.”
“Jaimini was so helpful today! I went in to send a UPS package but also had a FedEx item I needed to send that was not yet packaged. I asked if they send them (I knew it was a no, but decided I’d ask anyway), instead of just saying “no”, she replied, No “I can package it for you though, if you’d like!” That was what I needed to hear because that was the last thing I felt like doing. I always love this UPS store & so glad it’s my local one. Everyone is always friendly, helpful, and efficient.”
“Singh the owner was very kind and helpful when helping me with my finger prints. I had an appointment but forgot my second form of ID and he kept the store open for me and made sure I was taken care of. Thank you Singh!”
“I had such a great experience at the UPS Store in Pasadena that it deserves a glowing review. From the moment I walked in, Ali greeted me with a warm smile and was genuinely pleasant to talk with while handling my Amazon return. That kind of customer service makes all the difference.
The store itself is impressive—spacious, bright, and beautifully maintained. Unlike many other locations that feel dim or cramped, this one is well lit, open, and by far the cleanest UPS Store I’ve ever visited. Everything felt organized and welcoming, which made the whole process quick and stress‑free.
I honestly wish this location was closer to me because I would return without hesitation. If you’re in the area and need shipping or returns, this store is absolutely worth the stop.”
“Adrian at the desk was amazing! She served my with politeness, quickness, and a sweetness that felt like a familiar family member. I was having an off day, and yet she brightened my day for me. Thank you Adrian!”
“Great service, a major contribution to the neighborhood, and not to mention the convenience! They are courteous and available to answer all questions if any doubt.”
“I’m glad that I picked this UPS Store to ship from unlike others that are in my area. I love that I was able to walk in to return my Verizon Settop Boxes without having to wait in a long line. The staff was very polite and friendly. I will definitely use this location again.”
“When an inattentive driver took out our mailbox in Annapolis, we weren't sure where to turn. Thankfully, we found Top Notch Mailbox Company of Maryland. Carol walked us through our replacement options, worked with us to find the best fit, and answered all our many questions. She made great suggestions that were economical and practical. The installation crew couldn't have been more efficient or professional. They had the new post installed in no time flat - and in the rain! We were super impressed that when finished, they wiped down the new post and even reinstalled our Christmas bow. Wow! This company is just the best!”
“I’ve rented a mailbox there the past 18 years and this facility is so convenient. I never have to worry about my packages getting stolen left at my door when I’m out of town or delivered to the incorrect address. There’s always proof of delivery when delivered there!”
9:30AM - 3PM
3717 Boston St, Baltimore
Mailbox Centers
“My wife went in Yesterday to return and pick up packages and Brady helped her, she told me he had so much patience and was kind, despite her taking awhile for the returns. He has been a great addition to the team.”
“Kaia, Stew, and Haven were so unbelievably helpful and kind. They were the dream team! They were nice even though I stood between them and their ability to go home. Truly excellent service! Thank you all!”
“Since the new ownership from Jan 2026, you can definitely see a big improvement! The office is cleaner, better organized, and staffed, OPEN ON Sundays!
I definitely love the new management!”
“I love this store! Can’t say enough good things about them. I have shipped things through them many, many times. All of the staff is super friendly and helpful, polite, kind, and well mannered. They also offer a variety of different services besides shipping. They offer a very reasonably priced notary service, PO boxes, and there’s a xerox machine there to make copies on if you need them. They also have a nice selection of things you might need when mailing something:boxes, bags, pouches, bubble wrap, sharpies, tape…all the things. And they are a return option for Amazon as well. There is rarely a line and when there is, it moves very quickly as there’s typically 2-4 ppl working. I stopped in on Monday to mail a return. There was no line. I was in a s out in 2-3 minutes. Mark assisted me. He has helped me many times when I’ve been in there. He’s always super nice and fun to talk to. Very personable. Ryan was also there packaging things up getting ready to ship out. He has also helped me in the past. I’ve found both to be great guys, very helpful, nice, knowledgeable and good at what they do. I’m very happy to have this store so conveniently located.”
10AM - 4PM
1123 MD-3, Gambrills
Mailbox Centers
“A clean, well-organized space with an excellent customer service experience. Special thanks to Tiffany for being so helpful, courteous, and knowledgeable during my visit.”
“When I moved to Baltimore I stopped by (being the closest to my home), got a PO Box. The person there that helped me was friendly and did a good job. Had to stop by a couple of weeks later to do an identity verification, same thing - service was great. Every experience I've had there has been positive.”
10AM - 3:30PM
211 E Lombard St, Baltimore
Mailbox Centers
“I've always had a pleasant experience at this store. Very close to my home, convenient parking and the owner, Mr. YANG has always been very respectful and kind.”
“I saw the bad reviews and was pretty worried when coming here but actually had a good time. Just had to change my address and the gentleman there got me squared away.”
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“Perfect place for UPS package drop off! I use this UPS Store all the time for my work-related package shipments and the experience is always smooth and professional. The staff is friendly, fast, and very helpful. Special hats off to manager Eric — he is absolutely awesome and always goes above and beyond to help customers. Highly recommend this location for anyone needing reliable shipping and drop-off services!”