Victra, a Verizon Authorized Retailer in Hagerstown, MD, is known for providing excellent customer service and a wide range of wireless products. Customers frequently highlight the friendly and helpful staff, including store consultants and managers, who are knowledgeable about phones, tablets, accessories, and device protection. Many reviews mention staff members like Cade, Ziaire, Nia, and Daniel, praising their patience, understanding, and willingness to assist with various needs, from troubleshooting tech issues to explaining product details and helping customers find the right devices. The store offers a seamless experience, with staff efficiently handling transactions even when customers have limited time or need to step away temporarily. Customers appreciate the personalized attention, clear explanations, and the reassurance that they are choosing the best products for their needs. Overall, the store’s welcoming environment and attentive service make it a preferred location for those seeking Verizon services, whether for new devices, upgrades, or technical support. The staff’s dedication to creating a trustworthy and positive experience often leaves customers feeling satisfied and ready to recommend this Verizon location to others.
I purchased a Samsung S22 phone from the Victra Verizon store in Hagerstown by the Valley Mall through an exceptional sales experience with BJ, who provided me with great assistance. I then received an incorrect bill from Verizon where I was being charged for the phone that was supposed to be free. I contacted Verizon,... read full comment
October 2026
Associates greeted me upon arriving and we're all so helpful in my Verizon experience. New phone, better plan and happy customer!
September 2026
The assistant manager was awesome! Answered all my questions, helped me start my transfer, set up my phone and get it working before i even left the building. i had clients waiting for response, and i was in and out within 30 minutes! Amazing service! Thank you so much!!
