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“If I could give this location & staff 10 stars I absolutely would!
Me and my husband came into this store to view different phone plan options.
At other locations like T-Mobile & AT&T they were very pushy when it came time to exploring different phone plans. But here at Verizon, Amon was super helpful (not pushy at all). He gave us our space to make our decisions!
We later came back about a month later to pursue the Unlimited Plus plan. Again, Amon was super helpful, patient and kind. He answered all of our questions, gave us a clear view of what our phone bill would be before hand, showed us many different options. Hands down one of the best retail managers I’ve ever dealt with in years! And in 2024 great managers like Amon are very hard to find. So, I give him and this store a lot of props!
Everyone should definitely look into this location if pursuing Verizon.”
“This review has been edited.
My original review was 1 stars because the person I originally worked with in the store was incompetent. But since then I had the pleasure of working with the store manager who did everything in her power to make things right. She was polite, knowledgeable, and fast! (I can not stress enough how her rapidity made all the difference after spending over 6hr via messages with Verizon central customer service.)
I know retail work is hard, and training may not be the best, but I do wish everyone was as good at their job as she was! To her I give 5 stars.
I really suggest not bothering with the central customer service, they're slower than sloths and can't get anything approved, bite the bullet and go into store to get things fixed ...”
“I want to send a shout out to Joshua and Hunter for doing a wonderful repair job on my Samsung Galaxy s22 ultra made it look brand new just like the day I bought it”
“Let me tell yall about my experience! My phone fell into water on a family vacation, I could of just gotten a replacement through apple care however I had pictures on there that were not backed up .I took it to a place in Owing mills, and the man informed me unfortunately there was nothing he could for my phone i would have to get a replacement... NOT TRUE! Someone referred me to Mobile Lizzard and I am so glad i trusted my gut and went ahead and brought my phone. She was able to fix my phone and I was able to save those pictures I truly thought I lost. She was so honest, nice and quick and the price was so affordable. If you are having any issues please please please go to this establishment. Great service.”
“You can purchase the latest mobile phone at the most reasonable price. Since Korean language service is also available, the work is done very quickly, accurately, and they kindly explain everything in detail. If you live nearby and use AT&T, I highly recommend stopping by and getting help.”
“Kyle and Jim fixed my iPhone 12 right up! It was having some charging issues but turns out the charging port just had gunk in it. They quickly cleaned it out without damaging the port any further. Really appreciate them and having this great store in the neighborhood.”
“The young man that works here is very nice, but there not open during the hours stated, they are at least 2hours late. Open like 9 or 10, I call before i drive up there”
“The whole experience was great, Joseph was very nice, helpful, knowledgeable, and patient with all the questions I had, he made sure I was a happy customer leaving the store.”
“Kenny was amazing at resolving an issue from another store when we were signed up. His entire staff was super friendly and very helpful to resolve my billing/account issue. I could not recommend their store any higher.”
“Syed is EXTREMELY HELPFUL. I’ve broken my phone screen more times than I care to speak about and each time he’s fixed it within minutes and for a very reasonable amount! Secondly my phone freezes up constantly and each time I come to him he not only fixed it but does it for FREE! His service is amazing highly recommended! He also demonstrated for me how to unreeze my phone ( guess he’s sick of seeing me ????) Cellaxs phone Repair!!!!!”
10:30AM - 9PM
1592 Annapolis Rd, Odenton
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“They have a wide selection and their prices are the best in the area. They have such kind staff willing to help me get all I need. It's also very clean which is nice.”
“Ada helped my friend today with his phone. She was sweet and very patient She cleared up all the issues he had. We highly recommend the Cricket store in Pasadena, and Ada
Thank you Ada!”
“Worked with Brandon, extremely helpful. Came in for a new phone, he worked with me to ascertain battery deficiency and kept my current phone. Rather than simply shove an upsell on me he assisted for the best outcome of the customer.
Excellent service”
“Octavius was the most patient, courteous and knowledgeabpercy sales person. He helped me port my phone over from Cricket. This was an arduous process to say the least, but he kept me calm. This process took a few hours. I am so thankful for his care and assistance in this matter!”
“Cheap and nice phone they sell.Fast delivery also they send me a phone case and screen protector they guys if you are thinking to buy phone, apple watch and sunglasses guys do visit this place also you can order by calling them you won’t regret with their product and customer service.”
“Joshua was the only one working the day I came in and the store was very busy. He was very courteous and gave great customer service. He went above and beyond and I would recommend him and his store.”
“Nice words?So I was at this location and randall'stown.And the person that helped me name is Hassan and he did a wonderful job of helping me.And I want to give him all the props I can on this sithat's good.I don't know that though”
“My parents had problems with their new phone and Edwin went above and beyond in helping them. He was very patient and answered all their questions. They had a much better experience here than the store they bought it from.”
“I don't do reviews unless I am upset about a company. But the two Latino young ladies did such a wonderful job for me. It wasn't my intention to leave Metro
But I went there thinking it was a Metro store.The lady that opened helped me see in my phone that I was at the wrong store and asked if I wanted to switch. We called my previous provider and got the codes to switch me over. She was thorough with everything and although other customers were coming in she was able to wait on them and still work on my switch over she had a problem transferring the apps but her associate came in and assisted with the customers and my phone and was able to get all apps transferred. I was there a little over a week ago and I wish I knew their names
But the two Latino young ladies really impressed me how diligent they are with customers and extremely knowledgeable...
I hope this Boost service is as good as those two young ladies.”
“Kevin was very professional at the AT&T store. He also was very manageable and knowledgeable of the store, equipment, and studying the people he was working with. Thank you, Kevin for your kindness and professionalism.”
“This was my first visit to the Towson Cricket location. Jerlin was very helpful and patient assisting me with my issue. I very much appreciated her great customer service.”
“The owner is a super nice person and genuinely friendly.
Most of my interactions have been picking up UPS packages that I have delivered to his shop. It's a great option for people that live in the city and work during the day as it eliminates the anxiety of worrying about the package falling into the wrong hands. I have also had several questions answered about cell phone and computer issues answered. So good to see small business owners providing worthwhile services our community!”
“NuWave a place of growth and development, I have such gratitude for my workplace and I’m honored to work for such an excellent organization. I am thankful for Mr. Damon and Ms. Angel for giving me the opportunity to showcase my passion for human services”
“Great customer service from Umar! He definitely knows what he's doing, especially when switching us over and very good at multitasking, I must say. Had absolutely no worries with anything and walked out Happy.”
“Service was efficient & knowledgeable
Staff was nice
Issues were promptly handled
Store is clean .. will definitely be going back for any more needs”
“On a scale of 1 bad, 10 good, Lexi gets 500.
- Very friendly
- Approachable
- Patient.
- Informative
And Treating me like a person and not a dollar sign. Verizon needs to hire more Lexi’s.”
“11-7-24??♀️???My experience was a positive and productive one today. I met with Chris at the AT&T Store and he was very helpful as he worked with me to finish setting up my iPhone 15 and my Apple Watch. He was able to explain the new features that were available on both of my new devices. His co-worker Elijah was very pleasant and helpful as well. Overall, I feel that I had a very good experience as I was learning how to use my new iPhone 15 and my Apple Watch. I appreciate his patience and direction as I learned how to navigate my new devices! Sincerely, Ms. Cassandra J. Carter AT&T Store *York Road, Balto. MD 21212”
“Wanted to upgrade phones and Dimetric Devy was an immense help! He helped us through the trade in and when our kids’ Gizmo watches wouldn’t work right he spent a lot of time troubleshooting with Verizon our behalf. Give this man a raise! He’s awesome!”
“Stephanie is extremely great highly professional, poised and definitely a great positive person with an uncountable amount of patience. She is diligent in her work & I hope that she sees this review. Be kind to others and others will be kind to you!All the best,Mr. Davon”
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“Always helped me with every problem I've ever had. Kendall's customer service was always great and professional. Kendall knows her stuff and knows what's she doing. Unlike other cricket staff members that who work here. Kendall is the absolutely best staff at this location.”