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“I needed to mail a gift and stumbled into the Buckeystown Post Office..so small I almost missed it
Inside I met Veronica at the desk who was friendly & helpful-quite unusual for post offices closer to D.C.
Meeting her and nearly every other person so far in Frederick & nearby has sold me on moving away from the city”
“Today I visited this post office for a passport job as per the appointment I had already made. It is not a large post office but located in a lovely place. I could feel the coziness when I entered the office, and everything looked in order. Soon I realized why the place is appealing and pleasant to visitors. Very professional, polite, and friendly staff are the backbone of every good memory you bring back with you after your job is accomplished. A gentleman who introduced himself when I asked his name as Anthony Brooks was handling all the visitors' jobs unilaterally. He was describing every single point a visitor may need to know before even they attempt to ask and was checking all documents and their contents with optimum precision and reminding them whatever needed to be added or changed. To provide a perfect job for every visitor, he had to go to the back part of their station and come back with the solution to satisfy the customers' requirements best. My job didn't take much time. However, I witnessed when he was handling other two customers' inquiries who had similar jobs ahead of me. I thought it was my commitment to let him and all dedicated individuals like him know that their devotion to their work and responsibilities are recognized. Let them know that their patience while handling customers with optimal care and respect and going above and beyond to make the jobs being carried as memorable pieces of art is getting noticed and admired. We all need to appreciate and recognize our community service providers in any positions they might serve the public. They are our community assets.”
“Excellent office. We are lucky to have them in town.UPDATE 03/08/2024: Big shout out to the younger gentleman who went out of his way to return my wife's driver's license after she left it behind during a passport appointment.”
“Excellent Service and Exceptionally Friendly Staff!
We visited today (May 23, 2025) for a passport appointment and had a wonderful experience. The staff was incredibly welcoming, and the kind lady assisting us showed remarkable patience while helping us take a passport photo of our newborn. We truly appreciated her professionalism and care—thank you for making the process so smooth!”
“Extremely friendly staff who are always willing to lend a helping hand! This office seems to also have a fair number of offerings outside of just mailing/shipping such as passport services, giftcards, packing supplies, etc.”
“"Clerk 11", (White lady lower 50's)(if logged in correctly) was SOOOOO HELPFUL! That's hard to come by. Very professional, patient and nice sense of humor. EXTREMELY HELPFUL TOO. ?”
“Staff did a good job. The building is in sad shape. Team working did a good job but their morale was low. Left there feeling sad for them. Hopefully the postmaster can fix this soon.”
“Short line time considering the influx of people, like me, mailing holiday gifts late. AND the postal worker behind the counter was exceptionally friendly, helpful, and efficient! Thank you Downtown Frederick MD Post Office, and happy holidays to all! Wishing each of you peace and joy in the New Year (and maybe a raise!).”
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“It's always great to ship through this post office. The 'postal lady' is always glad to help, offer suggestions with smiles on her face, and actually encourages you to visit more.”