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10AM - 7PM
7351 Assateague Dr Ste 60, Jessup
Mobile Phones
“This is our go-to place for help with our phones. They are always very helpful and patient. Today Rabia T. helped us. She was great! She solved our problem quickly and gave us helpful information. Kudos!”
“This review has been edited.
My original review was 1 stars because the person I originally worked with in the store was incompetent. But since then I had the pleasure of working with the store manager who did everything in her power to make things right. She was polite, knowledgeable, and fast! (I can not stress enough how her rapidity made all the difference after spending over 6hr via messages with Verizon central customer service.)
I know retail work is hard, and training may not be the best, but I do wish everyone was as good at their job as she was! To her I give 5 stars.
I really suggest not bothering with the central customer service, they're slower than sloths and can't get anything approved, bite the bullet and go into store to get things fixed ...”
10AM - 9PM
7000 Arundel Mills Cir, Hanover
Mobile Phones
“Excellent customer service. Tech was friendly, knowledgeable and personable. Came in to have my daughter’s phone fix and was out in under 15 minutes. Highly recommenced!!!”
“The Tech Pros Shop is the place to visit whenever you need any phone or computer fix. 7 days per week. Please come visit to pick from a variety of services and products. See you soon.”
“AJ did a great replacing my battery and fixing my screen on my Ipad. It was fast and at a decent price. I would definitely recommend this to anyone who is looking to get their phone or tablet.”
11AM - 6:30PM
8801 Baltimore National Park, Ellicott City
Mobile Phones
“You can purchase the latest mobile phone at the most reasonable price. Since Korean language service is also available, the work is done very quickly, accurately, and they kindly explain everything in detail. If you live nearby and use AT&T, I highly recommend stopping by and getting help.”
“I realy like Store they are profesional in repare and very resonable with the price i recomand any Onésimo wih any problem with any device for repape they fix my iPhone 12 Pro Max water damaged in One hour”
“Chernor was an amazing help and made everything I had to do so much easier. He had such a cool, calm attitude and made all the difficult transactions was simpler.”
“Betel was very knowledgeable and very helpful in supporting my mother in law with her iPhone setup and data transfer. We really appreciate her expertise and kindness.”
“Octavius was the most patient, courteous and knowledgeabpercy sales person. He helped me port my phone over from Cricket. This was an arduous process to say the least, but he kept me calm. This process took a few hours. I am so thankful for his care and assistance in this matter!”
“Al Jackson was so kind to me. He took time in explaining many aspects of my phone to me.
Was patient and exemplifies what Verizon should be all the time. I have not had this experience in other stores especially the corporate stores .”
“Laylaa was very professional and helpful in helping me get my new phone. She listened to what I wanted and didn't push me to get what I didn't want. She also saw that I'd been having a hard day and extended a kindness that was above and beyond. Thank you!”
“I wanted to take a moment to highlight the service provided by Marquis and TJ on Saturday, July 12, 2025. My friend locked her keys in her vehicle, while waiting on AAA she opted to check her phone upgrade status. I didn’t personally utilize the services from Verizon, however, I was still met with amazing customer service. Both gentlemen were courteous, helpful, and sent above and beyond, which unfortunately is a rarity nowadays. Thank you, much success gentlemen!”
“I received excellent customer service from Tamia at T mobile on my past 2 visits. I observed her helping multiple people while making each customer feel important. She went above and beyond to help a customer remove a charge for a lost smart watch and helped me organize my new phone so it would be more efficient.”
“Worked with Aliayah, and she was very thorough and informative! She greeted me upon walking in and made sure that I was helped to the best of her ability. Thank you so much for your help, keep up the great work! I will definitely be visiting this location in the future! #CollectedConsciousMediaLLC”
“Kevin was very professional at the AT&T store. He also was very manageable and knowledgeable of the store, equipment, and studying the people he was working with. Thank you, Kevin for your kindness and professionalism.”
“I hapd an older lg k51 with a messed up screen. They were able to put at temporary screen for a reasonable price and before I knew it the data was transferd. It was so easy to deal with the people at boost mobile at the westside shopping center.”
“I had the bad luck of losing my phone at a concert and needed a replacement. Xavier at AT&T in Columbia Mall was extremely helpful in setting me up with a new iPhone 14 and made it as smooth a transition as possible from the old phone to my new phone. His customer service was unmatched and reminded me why I keep my business with AT&T. Thanks again!”
“Very kind and personable employees. I went into just get my screen fixed and as an added bonus they cleaned out my charging port. Now my phone has a working screen and doest’t give me anymore issues when charging. I would recommend them to anyone who wants a speedy and simple phone fix.”
“Peppermint Vodka Birthday shots for Jesus...Yay! And Vanilla (all the flavors stocked) Jim Beam, a nicehuge selection of popular booze for gifting, etc?, always attentive & friendly staff who know their stock for the + years I've patronized this little neighborhood business.Merry Christmas folks. Stay healthy & Be kind?✌ Blessed Be”
9:30AM - 8PM
217 Main St, Laurel
Mobile Phones
“This Bruno guy there is so experienced on phones. I have called customer service severally because l couldn't receive or send text messages from my phone, all to no avail. But within 3 minutes, he sorted out that problem”
“My parents had problems with their new phone and Edwin went above and beyond in helping them. He was very patient and answered all their questions. They had a much better experience here than the store they bought it from.”
“Wanted to upgrade phones and Dimetric Devy was an immense help! He helped us through the trade in and when our kids’ Gizmo watches wouldn’t work right he spent a lot of time troubleshooting with Verizon our behalf. Give this man a raise! He’s awesome!”
“This is an AMAZING T-Mobile location! I had the privilege of working with Associate Jonathan who went above and beyond to assist me with my T-Mobile phone. Jonathan patiently explained what was happening and also called a tech to assist! Now my phone is back working and I'm feeling great about this experience had to share!! Go see Jonathan and the rest of the team at this location it's a guarantee they will help! They all are awesome!”
“Came in for an upgrade, sales people here are very professional and helpful... Setup my new device I have all my contacts photos apps can't believe I was in and out in less then 15mins. Thanks Abdul”
“Service was efficient & knowledgeable
Staff was nice
Issues were promptly handled
Store is clean .. will definitely be going back for any more needs”
“Great customer service! I went in to switch my phone number to a different device and was greeted by Rebeca, a very knowledgeable, skilled, and friendly sales clerk. Good customer service is hard to find these days, and she is definitely outstanding.”
“Always helped me with every problem I've ever had. Kendall's customer service was always great and professional. Kendall knows her stuff and knows what's she doing. Unlike other cricket staff members that who work here. Kendall is the absolutely best staff at this location.”
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“I wanted to give my reviewDiana ticas!! was my agent she’s very patient and kind. Always helping others and giving amazing ideas.Is wonderful to know you have people like this in your team!!”