Cell Phone Stores in Columbia, MD

“I had the bad luck of losing my phone at a concert and needed a replacement. Xavier at AT&T in Columbia Mall was extremely helpful in setting me up with a new iPhone 14 and made it as smooth a transition as possible from the old phone to my new phone. His customer service was unmatched and reminded me why I keep my business with AT&T. Thanks again!”

“Kathleen is great helped me and my husband twice with upgrades and once with returning the old phone after it was converted over to the new one, and each time Kathleen helped.
I wanted a purple iPhone 17 lol and they were sold out at that moment. But i ended up with the purple one that day. Kathleen went and brought it out from the back they had one left and it was behind a black one, and said “ looks like you wanted the purple one” I didn’t even tell her what color I wanted I was going to settle for the black one. I was already happy with her help , she is professional and doesn’t act like she don’t care!
We have one more phone to upgrade in June we will be going back and hopefully we get the same person!!!!
This is the Columbia Md location we go on Saturdays when we get the time from work , glad Kathleen works on Saturdays lol”

“Micha excellent customer service. Her wonderful job has made to recommend other friends and family members. Continue the the great and excellent job. You are so friendly, patience, and always smiling. Thank you so much Micha. I really appreciate your help and service.”

“Just wanted to thank Emanuel Y at the Columbia, MD store. He was so kind and patient helping my 83 year old mom get her new phones. Really outstanding customer service. He is also a gentleman and offered to help get her walker loaded into her car. My husband and I have been with T-MOBILE for 25 years or so and have never had an issue. Great carrier also for our international travel.”

“I never visit any other stores, this is the best one in the area. Everyone is always super helpful and the customer service is top notch. I recently upgraded my phone and they assisted me with everything I needed!”

“Collectively, CHRIS-Technician, DARELL , RUDY, and NICO exemplify the very best of Apple. Their intelligence, empathy, initiative, and unwavering commitment to customer care transformed a stressful situation into an overwhelmingly positive experience. Employees of this caliber are rare, and Apple is incredibly fortunate to have each of them on its team. Please extend my deepest gratitude and recognition to all four individuals for their exemplary service.
I would also like to note how impressed I was with the efficiency of the entire team. Despite the complexity of my situation, I was seen promptly at every appointment and never felt overlooked or left waiting unnecessarily. The balance they maintained between efficiency and genuinely attentive care was exceptional and greatly contributed to such a positive experience. (Cont…)
CHRIS - was the first Genius Specialist who assisted me, and I cannot speak highly enough of him. He approached my situation with remarkable analytical insight and transparency. Rather than simply providing a standard response, he carefully explained that because my phone displayed only a bright white screen, the underlying issue could not be diagnosed without opening the device. He also acknowledged that proceeding in that manner could result in repair charges that he felt would be unfair, particularly given that my warranty had expired only the day before. What impressed me most was Chris's ability to think critically and strategically. He thoughtfully guided me through the process of escalating my case to Apple Support, demonstrating not only an exceptional understanding of policy, but also genuine empathy and advocacy. His intelligence, professionalism, and kindness were truly extraordinary.
DARELL - continued that exceptional standard of service during the intake process. He expertly assisted with implementing and processing my goodwill exception and ensured that every step moved forward smoothly and efficiently. Daryl was patient, knowledgeable, and highly competent, making a complicated process feel seamless. His calm demeanor and attention to detail were greatly appreciated.
RUDY - went above and beyond in a way that I will never forget. When additional complications arose due to the water damage and questions remained regarding whether a replacement device would require a copay, Rudy still took the initiative to place the order so that my case could continue progressing rather than leaving it stalled. His willingness to take ownership of the situation, advocate on my behalf, and exercise thoughtful judgment demonstrated a level of dedication that far exceeds ordinary customer service expectations.
Finally, NICO - provided what can only be described as exceptional service. She was warm, compassionate, highly knowledgeable, and incredibly thorough. Throughout our interaction, Nico displayed genuine care and professionalism that made me feel supported and valued as a customer. Her communication skills, attentiveness, and commitment to ensuring a positive resolution were truly outstanding.
(I hope I’ve spelled everyone names correctly if not excuse me ໒( ͡ᵔ ▾ ͡ᵔ )७”

“I was in Verizon to get a new phone recently and was assisted by Jailene. I was an out of state patron and came in knowing the phone and plan I was looking for. Jailene not only went out of her way to make sure I was getting the best deals, she got me a better deal on my plan than I even came in for. Additionally, she went above and beyond in helping me set up my new phone. She was super kind and helpful. I greatly appreciated her assistance and would highly recommend this store!”