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“Kathleen is great helped me and my husband twice with upgrades and once with returning the old phone after it was converted over to the new one, and each time Kathleen helped.
I wanted a purple iPhone 17 lol and they were sold out at that moment. But i ended up with the purple one that day. Kathleen went and brought it out from the back they had one left and it was behind a black one, and said “ looks like you wanted the purple one” I didn’t even tell her what color I wanted I was going to settle for the black one. I was already happy with her help , she is professional and doesn’t act like she don’t care!
We have one more phone to upgrade in June we will be going back and hopefully we get the same person!!!!
This is the Columbia Md location we go on Saturdays when we get the time from work , glad Kathleen works on Saturdays lol”
“Micha excellent customer service. Her wonderful job has made to recommend other friends and family members. Continue the the great and excellent job. You are so friendly, patience, and always smiling. Thank you so much Micha. I really appreciate your help and service.”
“Just wanted to thank Emanuel Y at the Columbia, MD store. He was so kind and patient helping my 83 year old mom get her new phones. Really outstanding customer service. He is also a gentleman and offered to help get her walker loaded into her car. My husband and I have been with T-MOBILE for 25 years or so and have never had an issue. Great carrier also for our international travel.”
“My husband and I had to make a couple of trips to resolve an issue with my phone. Anna and Joe were extremely helpful. Anna went above and beyond. Many thanks to your great staff.”
“I never visit any other stores, this is the best one in the area. Everyone is always super helpful and the customer service is top notch. I recently upgraded my phone and they assisted me with everything I needed!”
“I was in Verizon to get a new phone recently and was assisted by Jailene. I was an out of state patron and came in knowing the phone and plan I was looking for. Jailene not only went out of her way to make sure I was getting the best deals, she got me a better deal on my plan than I even came in for. Additionally, she went above and beyond in helping me set up my new phone. She was super kind and helpful. I greatly appreciated her assistance and would highly recommend this store!”
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“I had the bad luck of losing my phone at a concert and needed a replacement. Xavier at AT&T in Columbia Mall was extremely helpful in setting me up with a new iPhone 14 and made it as smooth a transition as possible from the old phone to my new phone. His customer service was unmatched and reminded me why I keep my business with AT&T. Thanks again!”