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10AM - 7PM
7351 Assateague Dr Ste 60, Jessup
Mobile Phones
“Neremise,Stephanie and the young man jt gave exceptional customer service today and helped me with the dilemma I was having . I would recommend any and everyone to this store to purchase an item . Great customer service keep it up !! Thanks !!”
10AM - 8PM
7000 Arundel Mills Cir, Hanover
Mobile Phones
“The best Customer service , a the prices the best in the City it’s not one Place that Can match there Prices .a the Time frame Top Tier . I was there long an my phone was terrible. Best Service ?”
“Long over due review ! Last weekend I came in and Johanna was extremely nice she greeted me as soon as I walked in! Her customer service is above amazing ! Thank you so much !!”
“I went into Wonder Wireless for a new screen to replace my cracked one and Felix was just top notch all around.Professional, very experienced, pleasant, was able to replace the screen while I waited and charged me a reasonable price for the service.As a black woman, I was so pleased to see it was a black owned business that I could support, I also replaced my screen protector as well as the phone shell while at it! My cellphone feels brand new.Go to Wonder wireless for all your wireless needs, it will be worth your while.”
“I am always in a better mood when I leave this store everyone is super nice and always willing to help their customer service is the best ever if u need metro by T-Mobile this is the spot to go!!!!”
“Ingrid, Ingrid, Ingrid, by far the best customer service representative that I've ever dealt with. From her patience, to her product expertise, to her amazing customer service skills. Truly nothing short of Greatness. She ensured that she would be able to give us a better deal than we currently had a T-Mobile and she did NOT disappoint. Unfortunately T-Mobile did not offer any specials for First Responders and/or Teachers, but AT&T did. We transferred 4 lines over, received new phones, and a better plan AND saved money. Can't beat it. Special shoutout to the manager Chris for his assistance as well. Highly recommended this particular location!”
“I am an active duty Soldier. I had a bad day yet walking into this Verizon store I was greeted and assisted by the most heroic Verizon representative I have met so far. Benjamin greatly ensured that my evening turned out great with the best Verizon customer service possibleI highly recommend this gentleman gets promoted immediately. And yet another reason I continue to keep my cell phone plan with Verizon. THANK YOU!!!!”
“I went to this Verizon store today because I could not make it work while trying to switch from physical SIM to eSIM myself for two days. There was a short wait, then Israr fixed the problem and completed the switch for me patiently. He said I should have gone to the store for this kind of change. I don’t think it was too difficult for him to fix it. But it was a big relief for me. Now I can use one SIM domestically, the other for foreign travels. Very happy!”
“This shop is my favorite tech shop around here a lot of selection for accessories and cases, Mukit helped me with some tech questions as well very knowledgeable.Definitely recommending Tech Pro in the mall near Burlington.”
“Peppermint Vodka Birthday shots for Jesus...Yay! And Vanilla (all the flavors stocked) Jim Beam, a nicehuge selection of popular booze for gifting, etc?, always attentive & friendly staff who know their stock for the + years I've patronized this little neighborhood business.Merry Christmas folks. Stay healthy & Be kind?✌ Blessed Be”
“Came in for an upgrade, sales people here are very professional and helpful... Setup my new device I have all my contacts photos apps can't believe I was in and out in less then 15mins. Thanks Abdul”
“Lauryn was extremely helpful and attentive while getting new phone purchased and set up. The manager Banky was terrible and was sitting down making the other employees multitask by helping multiple customers at once. Did not greet anyone.”
“Great customer service. Fixed my s23 ultra in only a few days, only because the screen needed to be ordered. I hope I don't need their services again, but if I do, I'm heading right there.”
“Many thanks to Damian P who provided excellent customer service at this store on 12/19/23. He was able to answer all my questions, helped me purchase a new iPhone, and transferred data between multiple devices without any hassle. Great job!”
“On Feb 7, I visited the Verizon store in Laurel, MD, because my daughter’s (Cay) phone was displaying a solid ‘green screen’. Cay was in Louisiana (LA) on vacation with a non-operable phone.A pleasant saleslady (I didn’t get her name), served me. I shared the info and asked how can Cay get an immediate phone fix in LA. The saleslady proceeded with researching the issue and discovered this was a known issue. Since we had insurance Asurion was contacted.The Asurion operator, contacted the Apple store in LA for an appointment to get her phone fixed. The store didn’t have any appointments until the following week. The operator continued searching for a place that could do an immediate fix. She contacted uBreakiFix in LA. They had an opening and got her right in. Cay’s phone was fixed! The best part is because she had insurance, the cost was $0.A HUGE “Thank You” to the saleslady in Laurel, MD and the Asurion operator for working together for a VICTORIOUS ending!”
“Xavi was awesome, he helped us out with all our accessories and was very sharp, pleasant and intellectual overall great service and definitely recommend asking for him when you visit the Arundel Mills location.”
“The serviceHere is amazing, the store manager Deon is amazing the staff is friendly and knows all the answers. Do yourself a favor and come to this tmobile store.”
“Aj got my wife phone fixed asap. She loves it and I love it . Dude went above and beyond thanks for your service and I will always bring my electronics here to get fixed”
“Kendall was fantastic! Kendall acknowledge everyone promptly and did amazing job helping everyone at the same time to make sure we didn’t have to wait long . Kendall was extremely knowledgeable and personable. You can tell she takes her job seriously! I love my new phones ?. Kendall deserves a raise . The store has a great selections for the accessories as well.”
“I went to T-Mobile yesterday, and there was a young man named Ja'Quan. He was very busy but was helping 3 of us at one time. Very respectful and helpful to all of us! He happened to be working by himself. I'd like to compliment him for his work!”
“I recently switched from Tmobile and after turningIn my previous phoneI got a 15 pro max zero down ! I wanted the green 13 but a good deal is not to be second guesssd”
“What a fantastic experience to have our visit to the Verizon store in Crofton, MD be taken care of by the in-store Customer Service Rep. by the name of "K. B." I was so frustrated before entering the store (having previously trying to reach Verizon Customer Service 8 times to handle our problem re.bank info). Thanks to K.B. He convinced us NOT to leave Verizon for our cell phone & landlines accounts.”
11AM - 6:30PM
8801 Baltimore National Park, Ellicott City
Mobile Phones
“A huge THANK YOU to Tyzaya for the FABULOUS service today. Truly! After spending an eternity on the phone with 611 customer service, I was instructed to go to a store to complete my request. I arrived at this store today with documents in hand and after being greeted by several representatives (thank you!), I was initially told that they could not complete that service onsite. I was told that it was something that corporate did NOT allow them to do onsite. I would have to call the 611 customer service number...again! I was despondent. Thankfully Tyzaya asked me to take a seat so she could assist me with the issue. She was with me every step of the way and was so understanding. After 45+ combined minutes on hold, waiting, talking with different representatives on multiple phones, she finally helped me get my issue resolved. Can't believe it is finally DONE after all of the back and forth with the AT&T customer service line. THANK YOU Tyzaya and team!!!! Very friendly and helpful. Would highly recommend this location. Fabulous!!!”
“Was upgrading a few phones and encountered a major issue on T-Mobile's end completely blocking one of our existing phone numbers from being able to be activated at all via e-sim or physical sim on any device. It was a very frustrating experience that nobody at T-Mobile (including technical support and engineers) could solve over 24 hours, and nearly caused us to walk away from over a decade with the carrier if not for the patience and service of Mr. Tevin Robertson at the store, who went above and beyond to try and help us solve the issue. Although the issue wasn't resolved 100%, I am giving the store high marks for having employees like him, and crediting him with salvaging the situation. My whole family was very impressed by his attitude, knowledge, and work ethic, and it would serve T-Mobile well to do everything in their power to keep him around.”
9:30AM - 8PM
217 Main St, Laurel
Mobile Phones
“This Bruno guy there is so experienced on phones. I have called customer service severally because l couldn't receive or send text messages from my phone, all to no avail. But within 3 minutes, he sorted out that problem”
“Lay was absolutely AWESOME!! Very knowledgeable, professional, and friendly. Her customer service is just top notch, she quickly analyzed my phone problems and just as quickly helped get them resolved, and also very thorough. She greeted everyone as soon as they came in, and made all of us feel welcomed. Thanks Lay!!”
“Stephanie is extremely great highly professional, poised and definitely a great positive person with an uncountable amount of patience. She is diligent in her work & I hope that she sees this review. Be kind to others and others will be kind to you!All the best,Mr. Davon”
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“I wanted to give my reviewDiana ticas!! was my agent she’s very patient and kind. Always helping others and giving amazing ideas.Is wonderful to know you have people like this in your team!!”