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“Dini was sooo patient, explained everything ( sometimes several times). My experience was amazing. And her assistant Aiman stepped up to make the whole process of getting a new phone pleasant and easy! THANK YOU BOTH!”
“Natalie was exceptional! Her customer service skills were top notch. She was patient and kept a calm demeanor even when I became frustrated. Natalie successfully fixed a factory reset on my Google pixel phone even though it took about 45 minutes. Thank you Natalie!”
“On June 25th, my cell phone was disconnected in error instead of an old device as requested. I was unable to get a live customer service representative by phone for 2 hours, and another Verizon store offered little help for my issue. Within 15 minutes of arriving at the Laurel store, Favour Fatusin made the right connections, restored my service, and the correct device was disconnected. He was also very knowledgeable about products that my family needed. Well done!”
“DAYANNA (T MOBILE EXPERT) WAS VERY HELPFUL, EXPLICIT AND PATIENT IN HELPING ME. I HIGHLY RECOMMEND THIS STORE TO THE COMMUNITY 🎉🎊✌”
“Had a Great Experiance at the Laurel fort Meade boost store, needed my son's prepaid phone to work again and the attendant was courteous, professional and abstute to assisting me with my issue, she was able to savage my son's prepaid phone and include it on my already account, perfect. Thank you boost 👍🏽🫡”
“I went there to have a replacement phone activated and Antonio took his time to help and made my experience very pleasant and I am very happy I went there on the spur of the moment.
I would have never been able to get it done.”
“I had a great experience purchasing my phone here. Dhanu was extremely helpful throughout the whole process.she patiently explained the different phone options, helped me choose the right phone accordance of my needs. Her customer service was excellent. She made the entire experience very easy and comfortable. I'm very satisfied with my purchase and truly appreciate her help. Highly recommend this store and Dhanu for anyone looking for great service!”
“Great customer service and quick help! I had an amazing experience at Boost Mobile Patapsco. Victor was extremely helpful, patient, and made the whole process simple. He helped me choose a plan that saved me a lot of money while still giving me reliable service.
I was traveling with my family, and having Boost Mobile’s data service helped me stay connected while I was away. It gave me peace of mind knowing I could use my phone when I needed it without spending a lot. I really appreciate Victor’s excellent customer service and would definitely recommend Boost Mobile Patapsco to anyone looking for affordable and reliable phone service!”
“Just wanted to thank Emanuel Y at the Columbia, MD store. He was so kind and patient helping my 83 year old mom get her new phones. Really outstanding customer service. He is also a gentleman and offered to help get her walker loaded into her car. My husband and I have been with T-MOBILE for 25 years or so and have never had an issue. Great carrier also for our international travel.”
“I love T Mobile. The techs at every location are highly competent and knowledgeable. Especially good is their 5G to the home… no more waiting for the cable guy for the install, and if there is a problem you don’t get served by a robot or shunted to Pakistan.”
“Had to upgrade my phone. Been with Boost Mobile for over 12 years just wish that would count for something on my upgrade prices. Gotta say I love my LG phones tho. Android for life.”
“I can't say enough great things about the experience I had in this store today. I worked with Lem. We spent almost 4 hours together. He patiently signed me up for a new phone for my daughter, transferred service from my phone from AT&T, helped set up my new phone and navigated over 2 Apple Watches for my kids. Tech is not my thing, it is my fatal flaw, but Lem was so patient and kind and never made me feel stupid, the way so many young people in these stores often do. He explained everything to me so respectfully. I have been taken advantage of by an AT&T salesperson in the past, and I never once felt that Lem was trying to get one over on me. He is a treasure of an employee. He is the perfect combo of kind, knowledgable and patient. He is a fine young man and I had a wonderful experience at this store. All of the employees I've come in contact with on a previous fact-finding visit were so nice. I don't know why I didn't switch from AT&T to T-Mobile long ago. 5 stars!”
“Say what you will about Verizon, but the employees in this store were wonderful! Really nice to find that customer service in this generation isn't entirely dead.”
“I was in Verizon to get a new phone recently and was assisted by Jailene. I was an out of state patron and came in knowing the phone and plan I was looking for. Jailene not only went out of her way to make sure I was getting the best deals, she got me a better deal on my plan than I even came in for. Additionally, she went above and beyond in helping me set up my new phone. She was super kind and helpful. I greatly appreciated her assistance and would highly recommend this store!”
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“The absolute best customer service hands down will go out of their way to see that you are satisfied and a happy customer your met with smiles and can do attitudes”