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“Customer Service for me is Paramount! LaShawnda was customer service PLUS! From the first call to every follow up, she was professional, courteous and kind! Thank you, Lashawnda for a job, well done! It’s much appreciated!”
“I am always happy with the Services I receive at this credit Union. The folks are warm and knowledgeable. I keep coming back at every chance I get. These folks are the greatest. Thank you and keep up the excellent service.”
“To whom It May Concern:
I visited the office a couple of days ago to inquire about opening an Estate account.Portia greeted me and asked how she could help me today, I proceeded to tell and show her my credentials after being invited to have a seat.I explained the situation in reference to my deceased mom.She did let me know the limits of Estate there. She made a couple of calls for me after I mentioned my other bank.So I was able to get that resolved on yesterday(6/25/2025. I really appreciated her courtesy and understanding.She was very pleasant as always.She’s a keeper!Hail to MOFCU!!!!!……Sincerely, Ms.Nancy Jones Hutchins”
“I had a wonderful experience with Kiara the other day. She was so pleasant and professional. Ms. Calloway has been her same phenomenal self for the 20 plus years I have been banking here. She always a delite to see. Keep up the good work ladies!”
“Wow. I've never felt so comfortable and open with a representative like that before. Steve F. was incredibly reassuring with whatever I asked and was completely honest. Its good to have transparency in that industry and I felt literally so safe and respected by him. I hope yall give raises because he deserves one.”
“I came to the NFCU on Feb 6, 2024. Deposited a tax refund check and experienced a small set back with the image reading through the ATM. The next day I noticed the check was not pending. I called NFCU spoke with several associates and was told that a check had to be reissued. However when I went into the branch and spoke with Ms. Terri Kipp (branch leader). She went above and beyond to make sure I did not have to wait another 7 to 10 business days to receive my funds. I hope management knows she is a real asset to the company.”
“I've always had a good experience with NFCU customer service at this location. It's nice to be able to make an appointment in the app for specific services.”
“Come here(Alaking Ct.) often. Line moves fast. Security on site is helpful and will offer assistance if you seem lost on who you may need to see. Tellers are courteous. Speciality Bankers are knowledgeable and courteous as well.”
“I had an excellent experience at the SECU branch in Greenbelt, Maryland. From the moment I arrived, I was treated with professionalism and care. Zamoria Matthews assisted me, and she was outstanding. She was knowledgeable, patient, and took the time to clearly explain everything regarding my account and replacement card. Her positive attitude and welcoming smile made a stressful situation much easier to handle. It’s clear that Zamoria genuinely cares about members and takes pride in her work. SECU is fortunate to have someone with her level of dedication and customer service. Thank you for a great experience. From Emerson”
“I wanted to leave a review for Alexis Hackett , she was very professional and handled all of my personal and business needs. She made it very quick and a simple process. I am so happy !! Go visit her today for all of your personal or business needs! Thanks again Alexis”
“The staff always greet me with a welcoming hello and smile. The atmosphere feels like you are in great company. Thank you to everyone at the Cherryhill branch for all you do at ESFCU.”
“Just wanted to send over a thanks for the great rates and your customer service is always fast and helpful. One time the rates were raised right after I opened/deposited and the CSR was happy to give me the new rate. Thank you I'm a little worried from reading the other reviews, but so far... I'm pretty happy with them. The only drawback on their CDs is that the early withdrawal isn't so graceful.”
“Small and convenient for those who live, work on post. I live nearby and always use the drive up ATM which helps me avoid having to go inside. When I do go in the reps are always very nice and helpful. Keep in mind the hours are limited but there is another NFCU nearby in Odenton (same shopping area as WEIS, Chesapeake Dental, Transformations gym).”
“Never imagined getting so much profits within a short period of time, it happened surprisingly I got this huge amount for me and super happy and excited for this win, it’s a great start for me in line if traded, you been a genius Mrs Caroline Jones you finally put a smile on my face, despite telling you my problems you didn’t take advantage of me, thanks a lot Mrs Caroline Jones”
“Fast and friendly service! Went through the drive through line to make a deposit and was greeted by the teller with the biggest smile. She was pleasantly courteous and the entire transaction was painless”
“Far and away the easiest place to deposit, store, and withdraw large amounts of cash for considerations, mobile yoga and dance services, and quick real estate transactions, in the entire, and I do mean entire, greater Washington DC metropolis. I would go so far as to say there is no better place on the East Coast for Lobbying. You don't have to have the cash on you for long, ha ha, with 100 muggers across the street and 435 located up around the bend. The bills are a bit new and crispy, but they pack readily into fanny-assed candy a** packs, and the locals are more than happy to help you move these because they sell them back to their own government for more than face value. Don't wander too far by car. Recommend going on foot. to the bay, and renting a speedboat.”
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“Ms. Daniella Barfield assisted me with my Debit Card and withdrawal from my account. She is an exceptional Customer Service Representative and she deserves a pay raise for her outstanding service.”