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“I don't know the gentleman's name but he was extremely helpful, professional and polite. He tracked my package down and confirmed it was on-site at a different location although the app indicated it was held at his location.”
“Team delivered our IKEA products with plenty of advance notice. The team was very courteous and efficient! Documented the drop off and were solid, hard working professionals!!”
“At the UPS store Claudia and Abby were both very helpful. I had trouble printing something off of my phone and they were both very helpful and patient when assisting me.”
“Jaimini was so helpful today! I went in to send a UPS package but also had a FedEx item I needed to send that was not yet packaged. I asked if they send them (I knew it was a no, but decided I’d ask anyway), instead of just saying “no”, she replied, No “I can package it for you though, if you’d like!” That was what I needed to hear because that was the last thing I felt like doing. I always love this UPS store & so glad it’s my local one. Everyone is always friendly, helpful, and efficient.”
“Singh the owner was very kind and helpful when helping me with my finger prints. I had an appointment but forgot my second form of ID and he kept the store open for me and made sure I was taken care of. Thank you Singh!”
“I had such a great experience at the UPS Store in Pasadena that it deserves a glowing review. From the moment I walked in, Ali greeted me with a warm smile and was genuinely pleasant to talk with while handling my Amazon return. That kind of customer service makes all the difference.
The store itself is impressive—spacious, bright, and beautifully maintained. Unlike many other locations that feel dim or cramped, this one is well lit, open, and by far the cleanest UPS Store I’ve ever visited. Everything felt organized and welcoming, which made the whole process quick and stress‑free.
I honestly wish this location was closer to me because I would return without hesitation. If you’re in the area and need shipping or returns, this store is absolutely worth the stop.”
“I love the fact that everything that I am looking for with martial arts I can find there. Also the customer service is amazing. It’s very welcoming and they listen to what you want. I have been going to this place for a while and never been disappointed.”
“FastSigns of Arbutus is the best! We have given them a wide variety of projects, challenging delivery dates and a myriad of changes along the way and they have nailed it every time!”
“This is my go-to UPS Store in Baltimore. It’s located in the Rotunda, where I go for physical therapy, do banking, buy groceries and pick up desserts. On top of location, however, the associates at the store are always helpful and informative. The wait times are usually very short.”
“Consistently great service! i'm sorry I cannot remember the names of the two women and gentleman who have helped me on my recent visits, but all three were notably accommodating and kind. I want to say one was Amanda... woman working the register on the evening of July 18 if that helps for management. They're all doing an awesome job!I have come to this store for years and have no complaints.”
“UPS Associate Adrian, was very polite, respectful, knowledgeable. She provided a variety of options for the service I needed. The service see provided was off the chart, well beyond the rating of 10”
“Great service, a major contribution to the neighborhood, and not to mention the convenience! They are courteous and available to answer all questions if any doubt.”
“When I entered the Establishment I was greeted by The young woman Krina and the young man politely.. They were very informative and helpful.. Their Communication with was key on making my Decision to return to this establishment and refer it to family and friends.”
“My first time shipping internationally and NAVIS was fantastic! From pick up in Maryland to my new home in Ecuador-constant updates and information throughout. They were very timely with the entire shipment process.
I am very pleased with their service all my items were intact. I would recommend to anyone who's going to move abroad. Thank you NAVIS!!”
“Fast, efficient and great quality! Great communication, flexible with time lines and just over all, a great experience. I will use them any time I need anything!”
“The new manager of this location has been so helpful the past few times I have been in! I believe her name is Lexi she is the best. She has turned this place around since a few years ago when i used to come in! Best customer service. Will be making the trip to this store now again because of her.”
“ABC BOX IS MY LITTLE SECRET!
This place has all your moving boxes in advance and at $1 for my favorite book boxes.
This place has everything you need to move at way cheaper prices than all the discount big box stores. They carry all the boxes to your car to.
Very helpful and nice to deal with.”
“The ladies at this store are consistently helpful and kind. Their professionalism shines through in every interaction, and they always go above and beyond to ensure an exceptional experience.”
“Excellent service! Very professional, friendly, and efficient workers. Very good fast service!
Excellent service! Staff are very professional, nice, and efficient! Great fast service, thank you!”
“Kaia, Stew, and Haven were so unbelievably helpful and kind. They were the dream team! They were nice even though I stood between them and their ability to go home. Truly excellent service! Thank you all!”
“I hired Craters & Freighters of Baltimore to pick up a 9.8 ft, 500+ pound piece of office equipment from a print shop in Baltimore that had no loading dock or lift gate, custom-palletize it, and ship it to Texas, and they did a phenomenal job!
Nikki, their Customer Service Associate made the onboarding process very easy, even though I had no prior experience with freight shipping and wouldn't be at the pickup location. They coordinated pickup times with the pickup location, and the pickup team was on time and got the job done picking up a large, heavy, unweildy, yet breakable piece of equipment.
The crew that palletized the equipment blew my mind with how solid of a job they did with the custom pallet. It was made from oversized, heavy, quality lumber, additional wooden blocks screwed in to lock the machine in place and keep it from moving during transit. Strategic use of some tough synthetic padding, additional boards, ratcheting straps and large steel eye screws cinched the machine to the pallet. They did a heck of a job tightly wrapping it all up with plastic. It was not going anywhere! A couple of medium-sized cardboard boxes of accessories for the equipment were also securely strapped in.
The equipment left their facility very quickly and arrived in Texas for delivery even sooner than I expected. Their drivers and transfer stations didn't waste any time. The delivery driver came with his own electric pallet jack, and was very helpful at getting the machine into the building and out of the way where we could unpack it.
To sum it up, Craters & Freighters of Baltimore did an awesome job. Thanks!”
“I really enjoy the owner! They know everything about moving, lots and lots of boxes and packing materials and great staff.Go no where else.This is one of the most unique shops in America for this product!!!”
“Since the new ownership from Jan 2026, you can definitely see a big improvement! The office is cleaner, better organized, and staffed, OPEN ON Sundays!
I definitely love the new management!”
“Five starts service with full of respect and appreciation it was the right choice doing business with them they shipped my car across the world and got it without any damage or scratch”
“I have shipped stuff to Nigeria with Victoria air cargo several times. Besides one time delay experience. Is been wonderful to work with Mr. Ayo, I got my stuff intact. He’s someone that you can truly trust with shipping your valuables across to Nigeria.”
“The Staples store in Hanover, MD has an excellent and expensive staff. The store is well stocked and attractive. I strongly recommend shopping there for all you needs. Bill Green”
“Customer service was exceptional from the start. It began with a smile and warm greeting. The store was clean and inviting. I was apprehensive about the ease of shipment and the cost and Mr Sunny made the process so simple and the cost was much less than I expected. I will definitely be a repeat customer and will spread the word! Great service! Thank you!”
“(Translated by Google) They open at 8:00 am sharp there is where to sleep excellent attention(Original)Abren alas 8:00 am en punto hay donde dormir excelente atención”
“I truly must take a moment to let it be known that the TWO gentlemen working in this UPS store were informative and patient, and they gave me top knock professional care with my delicate situation. The store was crowded, but both men worked diligently together, clearing their store with smiles and great attitude for all.”
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“I actually went to the FedEx box that is next to this UPS drop box, but the UPS box definitely was there too! Both are outside of the building, which is great because I was there on a Sunday, and the building was locked.”