“Good place to buy your mechanical tools. I think they should have more hands to help customers find what they want to buy. I moved around too much before I found what i wanted but good experience”
“I'm proud to be a customer and member of Ace Hardware! It is a small town store that brings me good vibes with all the freindly and helpful service. I really enjoyed ladies night last night and appreciated all the best greetings, free samples, discounts and giveaways. I even did a shelf project and picked out a free plant and received 20% off my purchases. Thanks Ace!”
“I checked the inventory before I went to the store. However got to the store did not see the product on the shelf , talk to one of the gentleman stocking shelves , immediately found the product in the back warehouse and I was on my way very quickly everyone was very polite checkout line was quick very pleased with my experience.”
“Shepherd Electric Supply consistently provides high quality products and services. They have what I need 90% of the time and when they don't have it in stock, they are able to get it quickly. I've dealt with Shepherd Electric supply for over 30 years as a foreman, a project manager, and now as an owner and I let everyone know what a great company Shepherd is to work with. Their counter sales people, inside sales people (Ray Kiel, Jr for me), and outside sales people (Gary Willinger for me) are knowledgeable and friendly and always willing to help.”
“I bought a 56” roller cab at the Parkville store and had it delivered to the store. Everyone there was very helpful with the whole process. I chose this store after having difficulty with the employees in Edgewood. When I picked up the tool box, Evan at the store helped me load it into the truck. He even climbed in the back with me and helped squeeze it in. I definitely would not have been able to get it loaded without his help. I will be taking my business there from now on because of their great customer service.”
“Staff is always helpful, offering advice on the best products to get, based upon their personal experience. I am promptly shown where what I am looking for is located. Overall experience is much more personal than the bigger stores, and it's closer to home for me.”
“Very nice local business. The owner was very helpful and friendly. What is nice is they repair screens. Not too many places do that anymore. If you are looking to shop for hardware, please check out this place. They also make keys here. Prices are reasonable.”
“Everyone here is so helpful. I ran in at closing time to grab a piece because my sink was leaking. I wasn’t quite sure what I needed and they were sure to do everything they could to help me fix the problem, including getting on FaceTime so they could see just what was going wrong at home. Truly a life savior and I am so grateful!”
“So close to my house and didn’t know it wasn’t just for contractors had 4 inch baseboard Home Depot and Lowe’s didn’t for way cheaper and it wasn’t MDF!! The warehouse guy shrink wrapped it all and helped me get 5 16’ pieces of baseboard in my truck couldn’t be more pleased”
“Phoenix exceeded expectations! His extensive knowledge of flooring, combined with professionalism and patience, made for an exceptional experience. His top-notch customer service and expertise made the entire experience seamless and stress-free. Phoenix’s dedication to excellence warrants more than 5 stars! ⭐️?”
“This is the small local hardware store that blows the big box stores away. Joe, Eric and Mitch have all the answers for plumbing, electrical and landscaping supplies. Mitch is top notch
mechanic. He did the annual service on my zero turn and did more than expected compared to the big tractor shops. Glad you are here in Glen Arm.”
“I just went in there to look around and see what was in the store. So when you have to fix something you know where to go get it. You'll find things that you won't find in home Depot or Lowe's that you need.”
“It's always good to point out the people that do great at any place; the service today at this home depot was great! Mr Blaise, and the lady at Pro desk (whose name I don't recall, but I'll try to place it here next time) literally got me out the stress. Sometimes it's just the little things that make customer service outstanding. Keep up the good work!??”
“Saved my a$$. Found my part which was like a needle in a haystack . This is the kind of business you need to support because once they are gone you will be left with nothing but frustration. Go there and buy something even if you don’t need it you will be doing the city and the country a service”
“Visited this store on Friday afternoon (3/24/23). Andy greeted me with a smile and was excited to help. I didn't leave with any parts/order cause there isn't a Grainger store close to home. So I need to do some more information gathering on my end to figure out my exact part. Then I can place an order. Andy was great to work with and I would recommend him to anyone. Grainger should be pleased he has chosen to work at Grainger.”
“If you need pipe fittings or anything to help you complete your work they have it in the store or they will find it for you they also have tools for everything situation you find yourself on these guys know plumbing. Open until 5 pm knowledgeable”
“Josh in the paint department is fantastic. He has an excellent customer service, extremely knowledgeable, honest & really expert. Thanks Home Depot for hiring such a valuable employee.”
“It's always good to point out the people that do great at any place; the service today at this home depot was great! Mr Blaise, and the lady at Pro desk (whose name I don't recall, but I'll try to place it here next time) literally got me out the stress. Sometimes it's just the little things that make customer service outstanding. Keep up the good work!??”
“Employees are friendly, they helped me load a big piece of lumber to repair my son’s treehouse! How thoughtful and kind
I would definitely be coming back here again!”
“I own a local power washing business here in Harford County and I needed to connect to a water source. I contacted Ferguson and they had the equipment available. I was able to pick it up and successfully complete my job. Thank you once again.”
“Paxton Hardware is the best place that I've done business with in a long time. I ordered a hurricane lamp chimney from them. The first one arrived broken. They immediately sent out a replacement, and it is perfect (photo attached)! Thank you, Paxton Hardware, for being so honorable and prompt. I WILL be a return customer!!”
“I’d like to recognize two outstanding workers ,Mr. Bill and Nate. Mr. Bill went above and beyond to assist my friend and me, not once but twice. Despite the tile section not being his department, he provided valuable advice from a homeowner’s perspective. Remarkably, when we returned for a second visit, Nate greeted us promptly and eagerly offered his help. I searched the store until I found Mr. Bill, who graciously dropped everything to assist us when we realized we had forgotten everything we needed for our backsplash. Their exceptional customer service truly made our experience memorable! Thank you! ?”
“Found everything we were looking for. The store was very clean and organized. Customer service was outstanding. Mr. James was very patient and helpful. We will continue shopping this location!”
“Online inventory was very accurate, save lots of time online navigation with product location shelf and they were very accurate. I was able to get in and out and checked out within 15 to 20 minutes and on my way to my project.”
“While I am a DIY'er, we had a DIY project go wrong. White Cap had the product we needed and provided good suggestions. Great customer service! Will return if they stock anything we may need in the future.”