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“Most of the time I have no idea what I’m doing, but the staff there are ready to help at all time. Great suggestions and saved a lot of my time going back and forth for parts etc. highly recommended!”
“Great customer service!!! I needed a 25 ft roll of a specific type of wire fencing, but was unable to find it at Home Depot, Lowe’s or Amazon. Park Hardware was the only place that could get it for me. I went to Park Hardware on a Tuesday to order it and I picked it up at the store Friday morning just 3 days later. Chris is the gentleman who helped me and he was fantastic. He even provided a much appreciated military discount.”
“I went to Park hardware today and no one greeted me. No one asked if they could help me. When I went to the one associate and asked where drain cleaner was. She told me three different spots to find it, come to find they had none to begin with. Went to Ace Hardware in Severna Park was greeted as soon as I came in. I walked past the first aisle and a nice gentleman came out and asked if I needed anything and he took me right where I needed to go chatted with me for a few Minutes. Great service, fully stocked!”
“I had the best experience today at Ace Hardware in Crofton. An employee named Christian went above and beyond—he was kind, helpful, respectful, and walked me through my order with so much patience. It’s rare these days to get such genuine, old-fashioned customer service, and the interaction truly changed my mood and brightened my whole day.
Keep up the amazing work, Christian. What you’re doing really does make a difference in people’s lives!
Highly recommend this location!”
“A visit was made there because we were looking for unique, contemporary hardware for our newly purchased doors.Sophie was patient with scattered inquiries regarding door pulls, shower heads, and hammered sinks. A quote was provided for our wish list. Once we stain the doors, we'll submit an order for our fabulous choices.”
“The staff was so helpful. Celia helped me so much! She took time with me and answered all my questions. She really cared about me and my needs. I am so grateful. I highly recommend this store.”
“Mostly pleasant change from the big box stores. Well stocked and easy layout. Had a little difficulty finding someone to help on our most recent visit, but that has not been the norm in the past.”
“Best place to get propane by far. They also always have a great selection of dog food, cat food, litter, Carhartt clothing, and more. Only complaint is that online pick up is usually slow.”
“While traveling, my partner’s wheelchair lost a caster axle screw. Bruce’s supplied a replacement and spare (hand-cut to right size!)—and wouldn’t accept payment! “I’m not here to make money, but to help people.” ❤️”
“They have the best delivery of any home improvement store I have purchased from. Small orders are typically a low price for a delivery and larger ones are typically accurate.”
“I have been using Ferguson for years. The Ordnance Rd location is our companies ‘go to branch’. Pete always has that location stocked and organized. Isaiah and Frank are great to deal with and ALWAYS give us the best info and customer support. We’re glad that our pros have Ferguson’s pros at Ordnance, to go to when we need the help.”
“I was having a plumbing problem and neither Lowe's or Home Depot had the parts I needed to fix the issue. Had resigned myself to calling an expensive plumber out. Someone recommended to check Ferguson plumbing supply and I'm grateful they did. Received excellent customer service from the knowledgeable staff member. I showed him the broken piece of pipe and explained the issue. He immediately got me the two parts I needed and was on my way. Fixed issue perfectly. Big thanks to that man!”
6:30AM - 4:30PM
8975 Henkels Ln, Annapolis Junction
Hardware Stores
“This is the place you need to get the job done. They repair tools and take care of tools on warranty. Next door they have a showroom when day have a great inventoryScrews to expensive piece of equipmentThis is the place where I go when i need safety PPE Tools and anything in-between the customer service is above 5 stars and this goes from Amee from tool repairs to all the guys at the sale desk. All of them are Great.I Only wish they work after 4:30 pm and Saturdays at least half of day sometimes its difficult for us the construction workers to get there before 4:30pmThank you guys!!”
“I believe his name was Chris who helped me in the paint department. He was absolutely wonderful. He matched my pain up. He was very friendly. He gave me some knowledge in regards to repairing the walls and got me with the right materials. I 100% recommend him. He’s a great employee and he had wonderful things to say about the store while I was there he told me all kinds of stories about all the different people that worked for Home Depot and how their families also worked there. I can see why this is such a well run store because of people like him.”
6:00 AM - 9:00 PM
6650 Ritchie Hwy Route 2, Glen Burnie
Hardware Stores
“Doing a review for someone else.A worker named ms Debbie was GREAT, she wwnt above and beyond when none of the other workers could help. He( shopper/customer) went to customer service and they couldnt help, tools peeson couldnt help. Ms debbie found the item that was being looked for, went back to recieving, pulled the items and then brought them out. She was supwe nice and professional, she knew what she was doing. Need more people like this.”
“Really enjoyed working with Rosalie (5 stars). Purchased a dining room set and chandelier. Items were delivered w/in the same month which is a plus. Would love to purchase more lighting only if their team would install. Took my electrician longer than expected to assemble and install the chandelier, but overall quality is great!I gave 4 stars only because the table leg had a minor ding near the foot, but noticeable considering the money paid. RH called to fixed it, but they’re using a contractor to fix it rather than their own technician. They have yet to reach out. Will update review when and if it does happen.”
“This team is amazing. Collectively they worked together to win my business and I am impressed with the responsiveness and overall service here. Chris Sloan especially, you guys are great. Thanks again!”
“HD is typical box hardware store with competitive prices to the " other" box hardware store. Sometimes items vary between locations. Easy access and parking. Staff is usually knowledgeable and helpful by answering customer questions”
“Just went in. Associate Robert, young man with earrings, was incredibly knowledgeable and helped me get everything I needed for a project. In and out in 15 minutes. Great employee and experience.”
“Every member of the staff at the Pasadena Home Depot was wonderful! From the girl that greeted me when I entered and quickly called for someone to help me get a product off of a high shelf to the guy in the paint department who was very helpful and efficient. He went the extra mile to help me. Finally, the checkout guy was pleasant and so nice to me. What a great experience!”
“I had a great experience at Lowe’s thanks to Trisha and Alan. I had a tricky return/exchange situation because only one piece in a trim pack was damaged after we had already used the rest. Trisha at the return center was very helpful and directed me to Alan, the manager, who handled everything professionally and made the exchange easy.
They both went above and beyond to help, and even two customers pitched in to help move the long replacement piece. Really appreciate the great customer service and teamwork!”
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“My son went to Johnson Lumber to purchase materials for his Eagle Scout Project. The staff were extremely helpful, answering all of my son's questions and giving him advice on how to build his project. They even gave him a discount and donated some of the materials for the project. I can't say enough good things about the team there. Thank you so much for helping my son and supporting Scouting!”