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“Manager Britney provided impeccable customer service to me when I was in search of a snow sled for our family. She went out of her way to check the stock and inform me of what stock was arriving when I called. In store, she was courteous, remembered me, and it the best experience I’ve had at any store in the past few years and they will always have my service from now on.”
“Best part of shopping here is dancin to the music while finding exactly what I need. Extremely helpful, efficient and friendly staff!
“No thanks ma’mm/sir, just browsin, I wanna boogie””
“I want to give a huge shout-out to Amanda for going above and beyond during my visit. She was handling everything on the floor by herself, helping customers quickly and professionally, and keeping the store running smoothly — all while the manager stayed in the back and didn’t step in to help.
Despite being on her own, Amanda stayed patient, friendly, and incredibly efficient. Employees like her are the reason customers keep coming back. Harbor Freight is lucky to have her.
Thank you, Amanda, for your hard work and for watching out for customers even when you’re short-staffed. You made a stressful situation look easy. She definitely needs a raise.”
“Friendly and helpful staff. Veggies and flowers for sale outside. This small store seems to have everything: greeting cards, door mats, screen repairs, ice cream, small toys in checkout line, key making.”
“Extremely knowledgeable staff. If you are looking for expert advice and ordering with accuracy the first time. Please do yourself a favor and use Walterworks for your hardware. Every person that works here is great. We have used their services for Locks, hardware, hinges, stays, knobs, pulls. Another hidden gem in Annapolis.”
“The staff was so helpful. Celia helped me so much! She took time with me and answered all my questions. She really cared about me and my needs. I am so grateful. I highly recommend this store.”
“My son went to Johnson Lumber to purchase materials for his Eagle Scout Project. The staff were extremely helpful, answering all of my son's questions and giving him advice on how to build his project. They even gave him a discount and donated some of the materials for the project. I can't say enough good things about the team there. Thank you so much for helping my son and supporting Scouting!”
“Mostly pleasant change from the big box stores. Well stocked and easy layout. Had a little difficulty finding someone to help on our most recent visit, but that has not been the norm in the past.”
“Bruce is friendly, patient and courteous. I recommend you go when you can linger a while to enjoy the moment. The store itself is a throwback to a different time, and a treasure.”
“Best place to get propane by far. They also always have a great selection of dog food, cat food, litter, Carhartt clothing, and more. Only complaint is that online pick up is usually slow.”
“I have been using Ferguson for years. The Ordnance Rd location is our companies ‘go to branch’. Pete always has that location stocked and organized. Isaiah and Frank are great to deal with and ALWAYS give us the best info and customer support. We’re glad that our pros have Ferguson’s pros at Ordnance, to go to when we need the help.”
“I was having a plumbing problem and neither Lowe's or Home Depot had the parts I needed to fix the issue. Had resigned myself to calling an expensive plumber out. Someone recommended to check Ferguson plumbing supply and I'm grateful they did. Received excellent customer service from the knowledgeable staff member. I showed him the broken piece of pipe and explained the issue. He immediately got me the two parts I needed and was on my way. Fixed issue perfectly. Big thanks to that man!”
6:00 AM - 9:00 PM
6650 Ritchie Hwy Route 2, Glen Burnie
Hardware Stores
“Doing a review for someone else.A worker named ms Debbie was GREAT, she wwnt above and beyond when none of the other workers could help. He( shopper/customer) went to customer service and they couldnt help, tools peeson couldnt help. Ms debbie found the item that was being looked for, went back to recieving, pulled the items and then brought them out. She was supwe nice and professional, she knew what she was doing. Need more people like this.”
“This team is amazing. Collectively they worked together to win my business and I am impressed with the responsiveness and overall service here. Chris Sloan especially, you guys are great. Thanks again!”
“Really enjoyed working with Rosalie (5 stars). Purchased a dining room set and chandelier. Items were delivered w/in the same month which is a plus. Would love to purchase more lighting only if their team would install. Took my electrician longer than expected to assemble and install the chandelier, but overall quality is great!I gave 4 stars only because the table leg had a minor ding near the foot, but noticeable considering the money paid. RH called to fixed it, but they’re using a contractor to fix it rather than their own technician. They have yet to reach out. Will update review when and if it does happen.”
“They have the best delivery of any home improvement store I have purchased from. Small orders are typically a low price for a delivery and larger ones are typically accurate.”
“Logan stopped us from grabbing the wrong supplies for a tool rental. He went a huge step further and helped us pick out another piece of equipment that had the sanding pads we needed. We greatly appreciate his friendliness and willingness to help!”
“I believe his name was Chris who helped me in the paint department. He was absolutely wonderful. He matched my pain up. He was very friendly. He gave me some knowledge in regards to repairing the walls and got me with the right materials. I 100% recommend him. He’s a great employee and he had wonderful things to say about the store while I was there he told me all kinds of stories about all the different people that worked for Home Depot and how their families also worked there. I can see why this is such a well run store because of people like him.”
“HD is typical box hardware store with competitive prices to the " other" box hardware store. Sometimes items vary between locations. Easy access and parking. Staff is usually knowledgeable and helpful by answering customer questions”
“Just went in. Associate Robert, young man with earrings, was incredibly knowledgeable and helped me get everything I needed for a project. In and out in 15 minutes. Great employee and experience.”
“I had a great experience at Lowe’s thanks to Trisha and Alan. I had a tricky return/exchange situation because only one piece in a trim pack was damaged after we had already used the rest. Trisha at the return center was very helpful and directed me to Alan, the manager, who handled everything professionally and made the exchange easy.
They both went above and beyond to help, and even two customers pitched in to help move the long replacement piece. Really appreciate the great customer service and teamwork!”
“Every member of the staff at the Pasadena Home Depot was wonderful! From the girl that greeted me when I entered and quickly called for someone to help me get a product off of a high shelf to the guy in the paint department who was very helpful and efficient. He went the extra mile to help me. Finally, the checkout guy was pleasant and so nice to me. What a great experience!”
“Someone please give Reggie a bonus. Online lowes couldn't resolve anything for over a week and he dealt with it within 24hrs... and actually followed up. Color me shocked in 2026.”
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“Thank you “Senior” for helping me out! Excellent staff at this store, I would say it’s the best thing about them! Always approachable and ready to help :)”