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“Carolyn was amazing. My girlfriend had never mailed anything before and had an emergency shipment containing her sons PS5 controller, which broke 5 days before the warranty expired.. Needless to say she was a bit anxious, but Carolyn’s calm demeanor kept us afloat. Exceptional service!”
“I had such a great experience at the UPS Store in Pasadena that it deserves a glowing review. From the moment I walked in, Ali greeted me with a warm smile and was genuinely pleasant to talk with while handling my Amazon return. That kind of customer service makes all the difference.
The store itself is impressive—spacious, bright, and beautifully maintained. Unlike many other locations that feel dim or cramped, this one is well lit, open, and by far the cleanest UPS Store I’ve ever visited. Everything felt organized and welcoming, which made the whole process quick and stress‑free.
I honestly wish this location was closer to me because I would return without hesitation. If you’re in the area and need shipping or returns, this store is absolutely worth the stop.”
“At The DEW Center (dewdoctor.com), FASTSIGNS of Odenton, MD is our go-to place when we need anything to do with signs of all kinds for our business. We have been their client since the inception of our practice. They understand our needs, have the expertise and resources to deliver and they do that at such a high professional level, they leave no questions about their work ethics. We truly appreciate their excellent work and will recommend them anytime.”
“Kiko was great! Listened to my requests and was very attentive to the details required for my project.
Also gave me great suggestions and completed the job very quickly.
Great shop to do all types of print business”
“Annapolis Copy & Print are super communicative and speedy! They have worked with me on a range of invitation and signage projects with flexibility, affordability and attentive guidance.”
“The team at my local Crain Highway Bowie store have become an integral part of the community. Warren, Brenda and Zsarmaine are not only knowledgeable and helpful, but they are so while being truly caring, genuine, fun people. My family truly appreciates the time we come here. This is not an exaggeration. They’re really that awesome.”
“Just had a miscommunication with orders between two stores (had to have my order sent from Glen Burnie to Severna due to an equipment breakdown) and instead of sending me back to Glen Burnie for my remaining order, John the manager at Severna went above and beyond and took care of it for me so I could get back to my work instead of driving an extra 30 min. Not all heroes wear capes!!”
“I always get efficient service when I go to UPS. The representatives are knowledgeable, courteous, efficient and process my package in a timely. The location is convenient for me.”
“Great place, very friendly and helpful staff. They showed me some low priced alternatives, to which I was looking for which was amazing . Their brands are a good deal at a highly competitive price.
Additionally also had some nice stuff on Clearance.
Will highly recommend this store and company overall.”
“UPS Associate Adrian, was very polite, respectful, knowledgeable. She provided a variety of options for the service I needed. The service see provided was off the chart, well beyond the rating of 10”
“My father recently passed and he was an outstanding artist. Him and his friends hosted their art show here and had an awesome tribute to my dad displaying his work. The location was small but charming, they had lots of fun art trinkets. I brought a unique ink pin that looks like a paint brush. It is a very personal shopping experience not like commercial businesses, If I ever needed to frame anything I would come back.”
“The ladies at this store are consistently helpful and kind. Their professionalism shines through in every interaction, and they always go above and beyond to ensure an exceptional experience.”
“What a pleasure to work with! Not only were they so quick in completing our order, but they also went out of their way to help us with the setup issue we had with our document. Will definitely be using them again!”
“One of the best UPS stores I’ve been to in a long time. The service and help was fast, friendly and efficient. I think if you bring a good attitude the store should return it back.”
“Current: I've received nothing but excellent service from the gentlemen (and, recently, Laila) who work at the Odenton UPS Store. In fact, I bypass another location and drive well out of my way to get there. As a long-time customer, it is a pleasure to know that my UPS-related needs are addressed well and consistently here.
Previous: I patronize the Odenton UPS location, as the customer service is consistently excellent. Today, I had an Amazon return that was in an awkward, heavy-ish box, and Sariyu not only volunteered to pull it out of the backseat but carried it in herself with no problem! I appreciate going to a business where I can be certain that my requests will be handled in a helpful, efficient, and friendly manner. Will return again and recommend to anyone.”
“As always, Cindy is there when you need her! Although she moved from Waugh Chapel to Edgewater, I'm glad she's still close by to get packages out -- I had 7 items that needed boxes, packaging materials, & shipping. She takes a lot of care with our items and goes over all shipping options. I'm more than happy to support this small business!”
“Kaia, Stew, and Haven were so unbelievably helpful and kind. They were the dream team! They were nice even though I stood between them and their ability to go home. Truly excellent service! Thank you all!”
“Signcraft worked with our neighborhood to revitalize our marquee. They were professional, patient and offered tasteful, knowledgeable input throughout the process.”
“This store manager helped me out with purchasing ink, putting an app on my phone and lowered the price on my ink. Thanks Charlotte. Very friendly. I like their hours of openíng.”
“I recently visited this printing press and had a great experience. The staff were very kind, courteous, and helpful. I truly appreciated their professionalism and friendly attitude. Highly recommended.”
“Wonderful customer service by the printing team, particularly Moussa! He spent quite some time working out several difficulties that came up for a printing job I brought in and went above and beyond with his patience and attention to detail. Thank you!”
“Kylie is exactly the kind of employee every company needs—patient, detail-oriented, and always ready to help, even when the customer isn’t in the right. I want to give a huge thank-you to Kylie for the incredible customer service I received today at Office Depot in Glen Burnie, MD.
Earlier, my print job was messed up and they told me the size I requested was incorrect. They offered only to cancel the order or transfer it to another store—completely unhelpful. But then Kylie stepped in. She knew exactly what to do. She was knowledgeable, calm, and took the time to to show me how to resize and reprint everything perfectly after I finished resizing .
Kylie’s expertise and patience saved the day. Thank you so much!”
“I have only had phenomenal experiences ordering from them. Blaire was incredible and made the process super easy for us, and delivered in every way possible. Will definitely be ordering from them in the future.”
“I shopped at Staples today and also last week. Both times a very courteous and helpful gentleman located the items I needed for me. This was very important for me as my foot is in a boot right now.”
“This place is FAST. I was in and out in under 3 minutes. As were many customers. As soon as we walked in we were immediately helped by the store manager. Granted most of us were just dropping off multiple packages but he could of let a line form. Thanks!!”
“I was completely satisfied the service and atmosphere. The customer service was OUTSTANDING! The front desk attendant was very attentive and efficient. This location has everything you need and will go above and beyond to get you needs met in a timely met.”
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“Quick in and out just dropping off returns. Both employees were already helping customers when I walked in, but I was still greeted and told they would be with me shortly. Even as Abby was helping a gentleman, she apologized for the wait, not that she needed to. I was the only other person in line and had only been there a minute or two. I appreciated her attention and awareness of other customers, though. The other employee was helping a lady who seemed a little confused about her sending options, and Abby was able to give her input to help while still working with her own customer. When it was my turn at the register, she again apologized for the wait and thanked me for my patience. Which, again, it was not a long wait at all. My drop off was a very quick and smooth interaction. Abby was polite and respectful, and it is employees like her that keep me always going back to this UPS location whenever it is an option.”