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“Let me tell yall about my experience! My phone fell into water on a family vacation, I could of just gotten a replacement through apple care however I had pictures on there that were not backed up .I took it to a place in Owing mills, and the man informed me unfortunately there was nothing he could for my phone i would have to get a replacement... NOT TRUE! Someone referred me to Mobile Lizzard and I am so glad i trusted my gut and went ahead and brought my phone. She was able to fix my phone and I was able to save those pictures I truly thought I lost. She was so honest, nice and quick and the price was so affordable. If you are having any issues please please please go to this establishment. Great service.”
“Kyle and Jim fixed my iPhone 12 right up! It was having some charging issues but turns out the charging port just had gunk in it. They quickly cleaned it out without damaging the port any further. Really appreciate them and having this great store in the neighborhood.”
“Kenny was amazing at resolving an issue from another store when we were signed up. His entire staff was super friendly and very helpful to resolve my billing/account issue. I could not recommend their store any higher.”
“Me and my Mom went to cricket to get a new phone. Her phone was very out dated. The rep at the store was tremendous. He greeted us as soon as we came in. Was knowledgeable and helpful with us picking out the right phone for her.”
“Cheap and nice phone they sell.Fast delivery also they send me a phone case and screen protector they guys if you are thinking to buy phone, apple watch and sunglasses guys do visit this place also you can order by calling them you won’t regret with their product and customer service.”
“I walked into the store 5 minutes before closing time expecting to hear we are closing you will have to come back tomorrow. However, that was not the greeting I received. I was greeted by Nate who asked how can I help you this evening. I informed Nate I was in need of a new phone, that my current phone was old and in need of replacement. Nate discussed different phone options that would best meet my needs. I picked out a phone that suited my needs then Nate assisted with transferring my information to the new phone. When all was completed, I walked out of the store with a new phone 20 minutes after closing time. I thanked Nate for his assistance and for staying open longer to assist me with getting a new phone. Nate thanked me for coming in and said it was his pleasure to help me with my new phone. He then gave me his number to contact him if I had any further questions. I was provided with great customer service, which is hard to come by these days so for that I give Nate and the AT&T store a five star rating for my experience.”
“I needed my phone fixed - Front and back. When I called, she had the parts in stock and said she could get it fixed today. I jumped in my car, took the escalator up and veered right. I was met with a smile and was again reassured it would be fixed today. Sure enough, I was able to pick it up in the guaranteed timeframe. The gentleman who assisted me was equally as pleasant. It’s hard to find good customer service these days but this place does not disappoint!”
“Got my daughter’s iPhone screen fixed here ! Going back tomorrow for her iPad screen . The guy who works there is great we were in and out in less than 15 minutes!”
“Excellent service provided by Galen. He went above and beyond to help with the purchase of iPhone pro and second phone also. Professional, courteous, efficient! Will definitely be back for all my ATT needs and highly recommend!”
“Great customer service from Umar! He definitely knows what he's doing, especially when switching us over and very good at multitasking, I must say. Had absolutely no worries with anything and walked out Happy.”
“I have had the opportunity of meeting Shane, the store manager of the store on 7702 Belair Road, Nottingham, Verizon Wireless. Shane is knowledgeable, professional and committed to helping customers address their cellular needs. He helped my explore and mitigate the intricacies of my wireless service with Verizon. I give him 5 STARS in customer relations, technical know-how and problem solution. Reviewed by Omoruyi”
“Very nice helpful representative getting our new phone activated. The problem is there's only one person servicing four or five customers That's the only issue I see but everything else turned out okay”
“I am a new customer with Verizon, and I purchased my phone and new service from this store a little over a month ago. Today, I was ready to cancel my service because I had been having some tech problems, and I could not figure out if it was my phone or the service, so I came back to the store for guidance. The representative that sold me the phone and signed me up for Verizon service, did not seem to care about helping me at all. He didn't even ask another Rep to help me. Just shrugged his shoulders.
I asked another Verizon Rep - Austin, at the store to assist me, Austin was great! He listened to me, he was patient, and he explained what the issue could be. Ultimately, he solved my problem. I honestly was a 5 minute drive from going back to T-Mobile, but thanks to Austin, and his willingness to take time to help me, my phone issue is resolved and I am still with Verizon.”
“I want to send a compliment for Dj for his excellent service and asisting me with a major phone issue. He was able to resolve the problem and I am so very thankful and wanted him to be recognized.”
10AM - 7:30PM
827 Taylor Ave, Towson
Mobile Phone Accessories
“I went up there for some help with an additional charge on my boost account and the man helping me (I can’t remember his name it started with an A…..06/06/24) was SO understanding and helpful! Even when I was getting frustrated from some miscommunication, he kept it SO professional! Great service!”
“Nikita was a great help she helped me with a case screen protector and more even some earphones she even took the time to pair them for me and help me learn a little about my new phone she is great ??ENJOYED THIS EXPERIENCE AT THE ERDMAN LOCATION ONLY STORE WOULD HELP ME OUT”
“This was my first visit to the Towson Cricket location. Jerlin was very helpful and patient assisting me with my issue. I very much appreciated her great customer service.”
10AM - 7:30PM
3806 Eastern Ave, Baltimore
Mobile Phone Accessories
“Its a great store. The staff is really customer oriented and will help you if you're in a tight situation. They're really nice people. All you need to do is ask them and they'll find you some sort of discount. This store is just as good as verizon was to me for customer service years and years ago with my first cell phone and home phone bundle. But Verizon got too expensive for me...although they had great customer service too. I haven't seen the equivalent until the last few years I've been with boost. The store on 25th and Charles street I'd the absolute best store with the best customer service you could ask for in a phone service provider. If you are with metro pcs or t mobile, switch to boost.You won't regret it. They'll even help you with your bill if you can't get the cash together one month..they'll let it go and you'll be a month behind but you gotta tell them before you're service is cut off or their hands are tied. Its still corporate. But this is a small town feeling of a store because they really care about the customers and their satisfaction.”
Open 24 hours
3910 Eastern Ave, Baltimore
Mobile Phone Accessories
“I came here too day looking to switch. They have really good deals on all their androids. I prefer iPhones, so I got an iPhone 11. It was under $250 for everything (including my service)!!! I got hbo max and unlimited internet! The girls there definitely know their stuff! They took their time to set up my email and got my hbo max working right away! My kids and I will enjoy watching movies all weekend. I’m one happy camper right now! Definitely recommend this place!!! If I could give it 10 stars I would lol”
Open 24 hours
7839 Eastpoint Mall, Baltimore
Mobile Phone Accessories
“I bought my new smartphone overseas and did not know it can't be used in the US without unlocking it first. To be honest I was very stressed it is something I can't solve and I want to thank you for your professionalism and the non-time consuming service. I'm glad I did not have to buy a new phone since you managed to help me”
“Mathias did a splendid job activating our new phone line services.We were tempted to go elsewhere but he was very informative and was able to help us get set up with multiple devices.Thankyou so much can't wait to return to get my iPad set up.”
“Our representative was very helpful and he was fast to activate our s24+. Much faster than any other cell phone carrier we've ever been to. Highly recommend att corporate store in white marsh mall!”
“I want to give a big shout out to Malique Bowen, he is definitely the best. I went to purchase a new iPhone and he assisted and serviced me extremely well. I came back the next day to have my daughter privacy screen added and he was very respectful and helpful once again. She did recommend that you come and see Malique for all of your electronic needs. Thank you again Malique☺️”
“This is actually my second time using their services. The first time was to fix my son's Nintendo Switch Lite in 2022. The man was very honest and let me know that those products were defective. This time my phone's charging port needed to be replaced. It was replaced within 30 mins while I was in the mall and the prices are reasonable!! I would absolutely recommend their services.”
“I came in to switch my phone over to boost the process was a little long because the eSIM took longer to connect but they gave me a phone until my sim switch over”
“I misplaced my SIM card when I switched it out for a European one on vacation. After getting to the Cricket store to replace it, I also realized that I had left my photo identification in my travel bag. Luzi worked with me to find alternative methods of identification rather than send me away without my phone working. She established my identity and installed and tested the new SIM before returning my phone to me. So delightful to meet an employee so sensitive to my needs and so willing to take extra steps to help me. Good job, Luzi!!”
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“I went in there knowing I was doing the “up next anytime” thing. I thought I’d be there for HOURS, but Keonna was VERY knowledgeable and had me up and running with a new phone. Trading in my old one, setting up the new one, getting a few accessories, and I was out the door in under an hour!! Great job Keonna!!
I HIGHLY recommend the White Marsh location for ANYTHING AT&T!”