Verizon, a leading telecommunications company, offers a wide range of services at their Baltimore store location. Customers can visit the store or shop online for their latest mobile, 5G home internet, and business needs. The store provides convenient options, including in-store appointments, online ordering, and various pick-up and delivery choices. Customers have praised the exceptional service at this Verizon store. Damion, a knowledgeable and professional staff member, was able to quickly resolve a customer's issue that had taken 37 minutes on the phone with call-in support. Mike Rothmeyer also received high praise for his excellent assistance in helping a customer with a new Samsung S24 device, making the transaction smooth and seamless. Warren, another Verizon employee, was commended for his kind, knowledgeable, and professional approach in helping a customer and their family upgrade to new iPhones and an Apple Watch. Carlita, too, was recognized for her welcoming, genuine, and helpful service, resolving an issue that other Verizon stores were unable to address. Overall, the Verizon store in Baltimore is known for its quality, friendly service, and knowledgeable staff, who strive to make each customer feel valued and satisfied with their experience.
Friendly staff and prompt service made for a pleasant visit.
May 2025
They were refurbishing, redecorating store when I stopped in about phone plans. Rep I spoke to was knowledgeable and helpful although he was handicapped by the disruption going on in store.
August 2024
I was on the phone with call in support for 37 mins and they couldn't solve my issue. But Damion, at this store location was able to fix the problem within minutes. He was professional and knowledgable. Thanks for the help!
