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“Cristi was of great help to us, all while having the prettiest smile on her face. Thank you for having such amazing staff members. Feel very welcomed everytime I visit.”
“I am really happy with service of Bank of America, Especially Senior Banker
Mr. Edwin Salazar,
he is professional and explaining all the detail which is I didn't know he is really good and friendly service.”
“**Update**I was contacted by a customer service manager who corrected the issue expeditiously and fixed it going forward. Now, I am cautiously optimistic that I will remain a customer of Industrial Bank for the foreseeable future.06.06.2023: This review can be applied to the Forestville and Oxon Hill locations. I went into each of these locations and requested to update my billing and physical address (2.5 years ago and a little less than 2 years ago, respectively). Now that I have an expired debit card, I am being told that I did not have an address change on my account. Although I used this bank to facilitate the purchase of my new home and made the address change based on the transactions on my account, I am being told that I have to go into "a branch" to get a new debit card(45 minutes drive) or wait an additional 2 weeks for it to be mailed after I submit an address change by mail.This is too much of an inconvenience for me as a customer who does most of my business electronically and who had been jumping through too many hoops to maintain my account with Industrial Bank.I was told that my "new card" (never mind the card that they sent to the incorrect address may have been received by someone who will try to use it to gain access to my funds) cannot be sent to me expedited since it wasn't my fault the information was not updated in time.Therefore, I will be withdrawing all of my funds from Industrial Bank and I will NEVER use them again. In addition, I will ensure that all of my family and friends make a better choice for personal banking.”
“I had a great experience! Staff were all pleasant. The place was clean. The only negative was the wait time. It took about 45 mins because there was only one lady who was helping ppl open new accounts ect and two tellers. Even the security guard was really nice.”
“I recently moved here from southeastern Viriginia. My first experience here about 3 weeks ago was pleasant. The bank manager passed by and said that he was new and to let her know how he did. He was inviting and pleasant as well! I told the manager he was great as I walked passed her office. She thanked me and said to have a great day! So for me, a good experience!”
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“I had a wonderful experience at PNC Bank (Oxon Hill)! Travon Green (spelling may be slightly different) was incredibly personable, professional, and efficient. His customer service was truly top-tier, and he made the entire experience pleasant and stress-free. Employees like Travon are a great reflection of PNC Bank. Thank you for the outstanding service!”