10AM - 8PM
6183 Oxon Hill Rd, Oxon Hill9AM - 7PM
820 H St NE, Washington“These guys helped me with a prepaid Sim. As an overseas traveller, you can't really survive without one nowadays. The service was super excellent and helpful.”
9AM - 7PM
3518 King St, Alexandria“Went to this store today to upgrade phones and get on a new phone plan. The customer service we received was nothing short of spectacular. John went above and beyond to help us start the new plan, get the best deals possible on our new phones, and transfer all of our data. It was a very busy day in the store/ w Verizon corporate, and he was doing a great job helping multiple people at once and expediting what he could. Although we primarily dealt with John, we also interacted with Anthony and watched him deal patiently with customers who came in with questions not necessarily related to Verizon service- he kindly answered them and explained thoroughly to ensure they were able to leave with some sort of solution or advice. John and Anthony held it down on a very busy day and I’m glad we got to work with them. We’ll surely be back for all of our Verizon needs! Thanks for everything John!”
10AM - 8PM
711 King St, Alexandria“Ali was ABSOLUTELY great!!! He assisted us when 3 prior stores couldn't, he gave us a fantastic deal very knowledgeable and able to answer any questions you may have in a clear and concise manner would highly recommend everyone try this store and ask for Ali I came from a completely different state and it was still more than worth it!!!”
10AM - 7PM
804 H St NE, Washington“Angel went out of her way to help me, she was so nice. It was late and I’m pretty sure she was ready to go but she never displayed it and made calls just to help me out at closing time. It’s very refreshing to see good customer service. Keep it up Angel. I will come back to this location again.”
9:30AM - 6PM
2529 Pennsylvania Ave. SE, Washington“Mr. Joe is the man, he gave good deal on new number case, unlimited plan new phone for $100. They are very nice, I love to my business with them. Best store in my neighborhood.”
“I went to T-mobile to upgrade my phone today and I left very satisfied. Maria took care of me very professionally and made the process go by quick and smooth. That women deserves a promotion!”
“I visited the T-Mobile store on Market St. NE to trade in my old Samsung Galaxy S10 Plus for a Samsung Galaxy S23 FE and Samsung Watch. This has been one of the best customer server experiences I've ever had. Katie, Julian, Hannah and Antoneo greeted me with friendly smiles, professionalism and extremely prompt amazing service! They made my transition very smooth and comfortable with no issues. Their dedication to excellent customer service and professionalism is second to none and reflects great credit upon themselves and the T-Mobile brand. My overall rating undoubtedly is 5 out of 5 stars without hesitating. Katie, Julian, Hannah and Antoneo all deserve big raises and the biggest recognition/honorable mention for their amazing friendly service, attentiveness and professionalism. Thanks T-Mobile for hiring these jewels of employees to represent your reliable business! :o)”
“There’s a representative there by the name of Lisandro. I have to say it’s for employees like this that big name brands like T mobile are going to keep their business thriving for many years. Lisandro took away the stress I felt before walking into the store. 10 stars Lisandro thanks for your help”
“Top notch people from the sales and support to onsite techs. Knowledgeable and seem to want happy customers instead of just paying customers, unique to their industry!”
10AM - 7PM
1406 14th St NW, Washington“Antonio was super kind and helpful, I had been left waiting on xfinity to set up my wifi for 3 days after my slotted time for set up. Antonio and T-mobile had me set up in 30 minutes. He was kind and informative. Would highly recommend!”
10AM - 7PM
726 7th St NW, Washington“I am so so super happy with this location while coming across two young professional ladies named of Lisa and Brittany. They should get a rise ASAP due to great customer service! They’re very helpful .. I am looking forward to them in the future !!! 5+ star rating !!!”
10AM - 8PM
300 M St SE Spc A, Washington“This store was very professional and helped every step of the way. Team members Bernard, Ms Isha , and Leo were very supportive in helping me get my phone and all of my iCloud information back. As you know phones are very important in this day and age so I very appreciate the M Street team. Thanks. Hope they all receive a Christmas bonus. Thanks again.”
10AM - 8PM
2863 Clarendon Blvd, Arlington“I stopped at the store on 01/04/2024 as I needed help with getting a sim card due to my lost phone . Malik was assisting me. Not only he welcomed me with a nice smile but also he was very knowledgeable and very kind and sympathetic to my experience. In addition the whole store felt like a nice and welcoming vibe. I would not go anywhere else if I ever need assistance. Thanks again! You are the best!”
10 AM - 7 PM
3720 Georgia Ave NW, Washington“Staff very knowledgeable about the accessories, sim card, and screen protector installed with no air bubbles. Very pleasant and professional, despite the store's location. ?????”
10AM - 6PM
7537 Landover Rd, Landover“I was a current Metro Pcs user who was simply ready for me and my family to get a change in things I walked into the door with open arms Mr Juelo excuse the misspelling of the name greeted me and treated me very nicely now I've been to stores where they were out to just get your money in this case I didn't get treated this way he not only explained the features on my that I purchased but also helped me set my Google back up. I would highly recommend this company and most definitely the location.”
“Jada & Jonathan worked some magic for me when I ran out of storage on my Pixel phone. It's been a while since I've had such excellent customer service!”
“This place is a Cornerstone of the community.... I love the way they treat everyone like family....It's a one stop shop..catering to all your cellphone needs and more... Donald is made for this... always patient and going the extra mile to meet the needs of the people of the DMV... Great Business!”
“I never thought Internet speed could be this fast! I am a Washingtonian who has been running restaurants for decades and didn’t realize there were other options until my building was lit with NewConnect. My busy Restaurant on the Georgetown Waterfront had been having awful issues with Comcast, costing me thousands of dollars when my customers couldn't pay by credit card due to spotty service and frequent drops in connectivity. The install couldn’t have gone smoother with NewConnect, as Krista coordinated our account setup up and had us up and running as soon as possible. In almost three years since the switch, I have had zero issues with connectivity. I can't imagine life without NewConnect in my restaurant.--Jonathan EagletonTony & Joe's Seafood Place”
“Vincent solved all my problems even though I didn't have all the information when I walked in. But he was patient and knows the business. I am sold on Xfinity. Thank you.”
“My experience in this store were "ONE OF THE BEST CUSTOMER SERVICE" Eric the technician that assist me was so friendly, professional, helpful and patient. Mark the manager was so professional, great leadership to him. I'm not a big fan of T-Mobile, I'm a long time Sprint member. But Eric has showed me what customer service was with Sprint, now with T-Mobile. Thank you again for having that leadership! for the store. Eric, a big THANK YOU TOO YOU. Excited for having my phone back.”
“I came into the Baileys Crossroads store for help porting my line from Verizon. I was doing this virtually with a family member in an out-of-state store and Julio was fantastic at helping is with this transfer. His patience and understanding could not have been matched. If you have any issues ever I HIGHLY recommend seeing Julio.”
“Just walked in to have my screensaver replaced and waited about 3/4 minutes before Dex was ready to assist me. What an excellent customer service experience. It was the energy and dedication for me. If I ever have any needs, I will be coming to this TMobile to experience his flawless customer service again. Thumbs up to Dex”
10AM - 9PM
1100 S Hayes St W07, Arlington“*+* High Praises & Honorable Acknowledgements to Mister "Doniyelle Leonard ; D & the Pentagon City T~Mobile Team. True Professionals with Outstanding~ Expertise & skills. Also, very polite, friendly, informative & timely. They are Great~ Representations of T~Mobile's Quality {5} Star?????Service. Wishing all of u continued Success ;) Peace & Blessings✨?”
10AM - 6PM
1318 F St NW, Washington“This is my first time having to go back and update/revise a review I've submitted. Let me say it's not the independent retail store but the company they represent. I took my mother to this store for her 87th birthday to finally upgrade her iPhone and change from one carrier to Verizon since all her home services were through them. It just made sense she had finished paying off the phone from the previous carrier to bundle her cell phone into the internet, cable, and home phone. In addition, it will make it easier for my siblings and me to assist her in paying her bills. I thought everything was done when we entered the store, and I firmly articulated that this was what we wanted to do. So, we left thinking that it was done and that her monthly bill would reflect electronically this new item added to her services with Verizon. This was in November, and in January, my mother called me hysterical that she received a bill of over $800.00 along with a cut-off notice for her cell services and sending her information to a collection agency. I immediately logged on to her account and didn't notice anything unusual. So, I chalked it up to thinking that it was spam. I then went to her house to look at three bills with three account numbers on them. After not getting a favorable response by telephone, I immediately got the bills and went to the store we purchased the cell phone from to find out what happened. I was met by a young lady named "Nimota," who spent over an hour working with me to find out how to rectify this situation so my mother's services could be restored. I am not a Verizon customer; little did I know that their wireless and home services fall under two separate entities. So, in essence, as a customer, you receive TWO separate bills; one for home and one for cell. WHO KNEW; WTH. I will spare you further details of this fiasco. Nevertheless, I wanted to highlight "Nimota" and her incredible patience, poise, professionalism, knowledge of the carrier and who to connect me with. Her gentle spirit and calm personality kept me as we came to a peaceful resolution to this mishap to some degree. I hope that the store manager cherishes the gift of her presence in this store.”
10AM - 6PM
1529 14th St NW, Washington“I only came in to ask a question. I left with more information than what I expected. Andy was very insightful, really gave me the run down. I feel much better about my service with Verizon.”
“I didn't realize I walked in a few mins before closing, and Kimberly took her time to help me with upgrading my phone. She did not rush me at all and answered all my questions. I recently opened my new line with t-mobile at another location and there is a large difference in customer service, knowledgeability, and friendliness. I was satisfied with my past experiences at other t-mobile locations but this last visit was the best. Kimberly was very personable, and as a person who works in customer service it's great to be treated with care.”
“The staff at this location were very knowledgeable and assuring of how I was going to smoothly go through my requested service. As someone who has never bought an iPhone or had a huge interest in one until yesterday, I appreciated their patience and understanding of the questions I had about me transferring my storage and other essentials from my Samsung Galaxy A32 to the iPhone 15 Plus. I highly recommend others go to this specific location as it is also near food places and stores in case you want to pass the time with other things to do as the staff provides the utmost and steady care of your requested device services.”