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“I am a new customer with Verizon, and I purchased my phone and new service from this store a little over a month ago. Today, I was ready to cancel my service because I had been having some tech problems, and I could not figure out if it was my phone or the service, so I came back to the store for guidance. The representative that sold me the phone and signed me up for Verizon service, did not seem to care about helping me at all. He didn't even ask another Rep to help me. Just shrugged his shoulders.
I asked another Verizon Rep - Austin, at the store to assist me, Austin was great! He listened to me, he was patient, and he explained what the issue could be. Ultimately, he solved my problem. I honestly was a 5 minute drive from going back to T-Mobile, but thanks to Austin, and his willingness to take time to help me, my phone issue is resolved and I am still with Verizon.”
“Let me tell yall about my experience! My phone fell into water on a family vacation, I could of just gotten a replacement through apple care however I had pictures on there that were not backed up .I took it to a place in Owing mills, and the man informed me unfortunately there was nothing he could for my phone i would have to get a replacement... NOT TRUE! Someone referred me to Mobile Lizzard and I am so glad i trusted my gut and went ahead and brought my phone. She was able to fix my phone and I was able to save those pictures I truly thought I lost. She was so honest, nice and quick and the price was so affordable. If you are having any issues please please please go to this establishment. Great service.”
“The young man that works here is very nice, but there not open during the hours stated, they are at least 2hours late. Open like 9 or 10, I call before i drive up there”
“The tech is Very friendly and knowledgeable. She provides a perfect satisfying service. She asked me to allow her 30 minutes, and she repaired it before that. I had been to Best Buy and apple center, but they asked to pay $325 to fix it. Apple center said to exchange a new phone with a $599 plus taxes and service fee. I just paid $129, and she cleaned water inside and replaced screen (which was blacked out).”
“Kyle and Jim fixed my iPhone 12 right up! It was having some charging issues but turns out the charging port just had gunk in it. They quickly cleaned it out without damaging the port any further. Really appreciate them and having this great store in the neighborhood.”
“Brought my iPhone 15 Pro Max to have the back replaced as it cracked. And Z did an amazing job on it. Phone looks like new and the customer service is excellent! My second time being here for service and would definitely come back again! Thanks!”
“Syed is EXTREMELY HELPFUL. I’ve broken my phone screen more times than I care to speak about and each time he’s fixed it within minutes and for a very reasonable amount! Secondly my phone freezes up constantly and each time I come to him he not only fixed it but does it for FREE! His service is amazing highly recommended! He also demonstrated for me how to unreeze my phone ( guess he’s sick of seeing me ????) Cellaxs phone Repair!!!!!”
“Kenny was extremely helpful! He even went through our bill and showed us extra $ that we were being billed for and helped bring our bill down. I would recommend him to anyone!!!”
“Always have a good experience here. Shay was awesome and really knows her stuff! Highly recommend.
I just updated my phone and Jazmyn was amazing! She was welcoming, friendly, and professional. She was patient and taught me some things about setting up my phone. I have such an excellent experience every time I shop at this store. Keep up the great work!!”
“Cheap and nice phone they sell.Fast delivery also they send me a phone case and screen protector they guys if you are thinking to buy phone, apple watch and sunglasses guys do visit this place also you can order by calling them you won’t regret with their product and customer service.”
“Devin Koros from the Rosedale Verizon was the best salesman I've ever had. He made my transition from prepaid to an actual account seamless. He explained everything and was very thorough. Go see Devin at Rosedale he's your man, awesome experience!!!!!”
“Re: sales coach Donte Spenser; we upgraded two new iPhones. We wish to express our appreciation for his attention to details in explaining the functionality of the new phones. It was quite clear of his knowledge and patience that he spent with us. This is how the term sales should be defined.”
“Got my daughter’s iPhone screen fixed here ! Going back tomorrow for her iPad screen . The guy who works there is great we were in and out in less than 15 minutes!”
“I walked into the store 5 minutes before closing time expecting to hear we are closing you will have to come back tomorrow. However, that was not the greeting I received. I was greeted by Nate who asked how can I help you this evening. I informed Nate I was in need of a new phone, that my current phone was old and in need of replacement. Nate discussed different phone options that would best meet my needs. I picked out a phone that suited my needs then Nate assisted with transferring my information to the new phone. When all was completed, I walked out of the store with a new phone 20 minutes after closing time. I thanked Nate for his assistance and for staying open longer to assist me with getting a new phone. Nate thanked me for coming in and said it was his pleasure to help me with my new phone. He then gave me his number to contact him if I had any further questions. I was provided with great customer service, which is hard to come by these days so for that I give Nate and the AT&T store a five star rating for my experience.”
“Excellent service provided by Galen. He went above and beyond to help with the purchase of iPhone pro and second phone also. Professional, courteous, efficient! Will definitely be back for all my ATT needs and highly recommend!”
“Me and my Mom went to cricket to get a new phone. Her phone was very out dated. The rep at the store was tremendous. He greeted us as soon as we came in. Was knowledgeable and helpful with us picking out the right phone for her.”
“We had the pleasure of working with Danny, and she was absolutely phenomenal! She went above and beyond to ensure a smooth transition to an AT&T Business Plan. Her dedication and A1 customer service truly made the difference. We highly recommend AT&T, especially with team members like Danny. Thank you!”
“This was my first visit to the Towson Cricket location. Jerlin was very helpful and patient assisting me with my issue. I very much appreciated her great customer service.”
“The owner is a super nice person and genuinely friendly.
Most of my interactions have been picking up UPS packages that I have delivered to his shop. It's a great option for people that live in the city and work during the day as it eliminates the anxiety of worrying about the package falling into the wrong hands. I have also had several questions answered about cell phone and computer issues answered. So good to see small business owners providing worthwhile services our community!”
“Great customer service from Umar! He definitely knows what he's doing, especially when switching us over and very good at multitasking, I must say. Had absolutely no worries with anything and walked out Happy.”
“NuWave a place of growth and development, I have such gratitude for my workplace and I’m honored to work for such an excellent organization. I am thankful for Mr. Damon and Ms. Angel for giving me the opportunity to showcase my passion for human services”
“Jayden and Ahmed were amazing at helping me open up a new line. I had no intention on opening up a new line but I wanted to leave T-mobile. I got a new Apple 16 phone for free!”
“I have had the opportunity of meeting Shane, the store manager of the store on 7702 Belair Road, Nottingham, Verizon Wireless. Shane is knowledgeable, professional and committed to helping customers address their cellular needs. He helped my explore and mitigate the intricacies of my wireless service with Verizon. I give him 5 STARS in customer relations, technical know-how and problem solution. Reviewed by Omoruyi”
“Stephanie is extremely great highly professional, poised and definitely a great positive person with an uncountable amount of patience. She is diligent in her work & I hope that she sees this review. Be kind to others and others will be kind to you!All the best,Mr. Davon”
10AM - 7:30PM
827 Taylor Ave, Towson
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“I went up there for some help with an additional charge on my boost account and the man helping me (I can’t remember his name it started with an A…..06/06/24) was SO understanding and helpful! Even when I was getting frustrated from some miscommunication, he kept it SO professional! Great service!”
10AM - 7:30PM
3806 Eastern Ave, Baltimore
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“Its a great store. The staff is really customer oriented and will help you if you're in a tight situation. They're really nice people. All you need to do is ask them and they'll find you some sort of discount. This store is just as good as verizon was to me for customer service years and years ago with my first cell phone and home phone bundle. But Verizon got too expensive for me...although they had great customer service too. I haven't seen the equivalent until the last few years I've been with boost. The store on 25th and Charles street I'd the absolute best store with the best customer service you could ask for in a phone service provider. If you are with metro pcs or t mobile, switch to boost.You won't regret it. They'll even help you with your bill if you can't get the cash together one month..they'll let it go and you'll be a month behind but you gotta tell them before you're service is cut off or their hands are tied. Its still corporate. But this is a small town feeling of a store because they really care about the customers and their satisfaction.”
“Nikita was a great help she helped me with a case screen protector and more even some earphones she even took the time to pair them for me and help me learn a little about my new phone she is great ??ENJOYED THIS EXPERIENCE AT THE ERDMAN LOCATION ONLY STORE WOULD HELP ME OUT”
“11-7-24??♀️???My experience was a positive and productive one today. I met with Chris at the AT&T Store and he was very helpful as he worked with me to finish setting up my iPhone 15 and my Apple Watch. He was able to explain the new features that were available on both of my new devices. His co-worker Elijah was very pleasant and helpful as well. Overall, I feel that I had a very good experience as I was learning how to use my new iPhone 15 and my Apple Watch. I appreciate his patience and direction as I learned how to navigate my new devices! Sincerely, Ms. Cassandra J. Carter AT&T Store *York Road, Balto. MD 21212”
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“Kenny was amazing at resolving an issue from another store when we were signed up. His entire staff was super friendly and very helpful to resolve my billing/account issue. I could not recommend their store any higher.”