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9AM - 5PM
2625 Riva Rd Suite C, Annapolis
Credit Unions
“This Credit Union is great in th same way most credit unions are great (ie good rates on loans), but it’s their personal service that puts this place over the top. A shout out to Miss Alethia for amazing service with a SMILE! I am grateful she was there when I came in for some help!!!”
“5 star to counteract Karen that gave them 1 star despite not ever going to this branch. Clearly doesn't know what she's saying. From someone that makes a living by keeping up with security standards their practices are the opposite of archaic even if inconvenient for you.”
“I just went into the NGFCU website. I do this several times a week and it has drastically changed and NOT for the better. Now if I wanted to see everyone's accounts I have to toggle between three (3) pages of screens. Why are ALL these options now on the main screen when I look instead of segregated! THIS IS WAY, WAY TOO BUSY!!! I understand change and usually, I find pros and cons. I can find no pros to this change. Further, I snip and clip the transactions into a document electronically for future reference and mark notations next to the transaction line items regarding what was purchased and/or why money was deposited or transferred. Further, now there is tons and tons of unnecessary white space spreading these transactions down multiple screen pages. If I want to print the newly captured line item transactions (which previously were in straight lines right under each other) I now have to waste two (2) to three (3) times the paper and printer ink! Is the credit union in cahoots with the printer suppliers? This new website is an extremely backwards step and is detrimental to productivity as well as costly to the consumer from a printing aspect and printing supplies aren't cheap! I have been with the credit union since I started work in the area for many, many, many years ago. My mother had accounts there when I was a child and I have now worked for my company for 40+ years with an account there. I have gone through many revamps and upgrades through the years. I have never had one that I absolutely disliked the way I do this one! What a sad day for website updates!!!!!!”
“I just want to thank the staff here. Cynthia and the girl who works the front desk. They both exhibited great customer service were very welcoming on entering the bank. I can closer to closing time and did not feel rushed. Cynthia was very knowledgeable and helpful. I was stressing about my cc and she calmed me down while also solving my issue. Thank you!”
“MBeing a credit union, they seem to be far more on top of protecting your financial interest and give you full control over how you manage it. App, online banking, easy in-person visits, free atm 24 hours outside/in lobby area. Virtual person-to-person atm use inside. Everyone I know with an account via Tower is satisfied with their services.”
“Michelle & Kelly are the absolute best!They have always been very patient and supportive. Their customer service and attention to detail is second to none. I am a proud member that has business and personal accounts. SECU has been integral in providing support to allow me and my businesses the opportunity and flexibility to grow! Thank you Michelle & Kelly for your continued support!”
“First visit and already highly impressed with the customer service I was provided. We were seen within 5 minutes and accomplished our tasks easily with the help of a kind banker.”
“Excellent service during our visit. Our representative Tymira was very helpful and was able to complete our neees in quick and competent fashion. We plan to ask for her in the future and highly recommend her and business you may need at Tower Federal in Millerville Maryland.”
“Thank you to the Branch Manager Bree Lessen and her Staff that assisted me and treated me with the utmost kindness and respect. Ms. Lessen made sure everything was correct and that is why I am thankful to SECU Maryland. Appreciation also to their awesome online banking fro their assistance. You all gave me peace of mind and I am grateful.”
“The location of this branch is 693 Kinkaid Rd Annapolis MD 21402. The Navy Exchange, Commissary, and Navy Federal moved across the street when the new complex was built. Please update the address.”
“I went to the outside machine, but it is where I started. The staff is very awesome kind and knowledgeable. Anything you want just ask. They will tell you “we don’t do that or are you referring to?” So far top 3 banks and number one credit Union.”
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“I have been a member since 1986 and have never - not once - been dissatisfied with the services of SECU. Every interaction reinforces my experience of prompt, courteous, competent, helpful customer service. Both in-person and online transactions have become more straightforward and easier over the years. Thank you, SECU!”