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“Mr. James is an excellent officer here, he solve everything very fast, professional and very friendly. Thank you very much for your good work, you are making this office bright”
“I went to go renew my passport at around 3:45pm. I was doing it last minute and with no appointment. Walk in hours for passports was 9am-10am. A very kind gentleman by the name of Mr. Pham did my passport renewal anyways. He was incredibly kind and accommodating and saved me a lot of time and energy as I was doing it last minute. He was very helpful.”
“My favorite post office that I have ever visited! I ship pretty consistently and never have a bad experience here. The clerks are so fast and helpful, give those ladies a raise! Always well stocked and organized.”
“The people who work here are knowledgeable and so pleasant—they clearly get along with each other, too. Today I watched them handle a customer’s bad attitude with grace and professionalism, and they were still polite! And I take it for granted that they’re good at their work because I’ve never had an issue mailing in or out with them. So, a very easy 5/5.”
“Long line but Tiffany worked hard to help everyone! It was my first time sending priority mail and the employees were really helpful and quick with the process. Definitely will come again.”
“LOVE this post office. You can park for free — unlike many post offices. The staff is super-friendly, unlike many post offices (looking at you, River Road, Potomac!) and they are knowledgeable and efficient but not officious (looking at you again, Potomac!). Plenty of mailing stuff if you need it — plus some greeting cards and sets of cards. All the stamps. Never a line (hello Potomac, and Bethesda POs). But mostly it’s the staff.”
“Have done all my kids’ passport photos here. They are patient with babies and young children and careful with the application.
Parking is good. If your package has a prepay label, you can skip the line to drop it off. The price is right, and the lines are only really bad at Christmastime.”
“I come here regularly to ship out packages and I have never had a bad experience. The staff are always kind and I’ve never had to wait too long even if there’s a line. Ms. Jay is always extremely friendly.”
“Had an appointment for my passport and was seen by H Tran earlier than the time. I was in and out within 15 minutes. She was nice and prompt with service. Highly recommend going online and filling out the form and getting the photo ahead and you may also need to submit documents to the State Department.”
“This USPS location is fantastic. Ms Tran is the most helpful USPS person I have ever encountered. She has helped me many times, the line moves quickly and they even have a self checkout machine.”
“Did our daughter’s passport here and the guy who helped us was a hoot. Funny, wry and extremely efficient. Probably the best post office experience i’ve had!”
“THIS USPS HAS THE BEST SERVICE EVERRRRR??❤️❤️ THERE IS SO MANY USPS IN THIS CITY BUT THIS ONE HAS THE BEST STAFFS!! SO FRIENDLY SO HELPFUL! ? WE ARE FROM THE EMBASSY AND THEY HELP US A LOT! THANK YOU!!”
“Last week, I went to sign up for mail forwarding service and met an incredibly friendly employee. I remember her name as JEANY. Her explanations were clear and she was able to handle the job well. This post office feels beautiful. Thank you, JEANY!”
2 - 4PM 8:30AM - 1PM
217 Buffalo Soldier Ave, Fort Myer
Post Offices
“The person working the desk was so cheerful and kind! This was no small feat, I am sure, since I visited near closing time on a Friday.I brought in a package to ship with duct tape on it, which she informed me was not allowed. I would have just left and come back another day, but she said someone else had left a roll of tape behind and I could use that. This is obviously not something that is always available, but I feel thankful that someone left tape behind and that she thought to offer it to me!”
“I missed a signature-required delivery while away, they (staff at this location; fifteen minutes before close, at that) were super cordial and apologetic that it was taken for delivery again after I’d requested to pick it up, and they were very forthcoming and transparent about when it would be delivered so that I could make it home in time to receive it. They even called the delivery driver to see if the package would be dropped off or taken back on that business day, “just so you know what to expect.” I couldn’t ask for better customer service.”
“I am a regular customer here and all of the employees are pleasant and very helpful when I need anything. Ms Jenny is #1 and it’s always a pleasure to see and do business with her! ?”
“A neighborhood post office. Very grateful that we have a post office nearby. The gentleman was very helpful and attentive. Some complaints about it being closed during business hours, you have to understand smaller post offices in less busy neighborhoods are usually run by one clerk and if emergency arises they have to close the location. I’ve seen this at some other locations so it’s not unusual.”
“Pleasant, efficient staff. Experienced with international mailing forms/requirements. Small shop, but we’ll-stocked. Long waits only on tax filing days & right before Xmas when people are mailing gifts.”
“There is an Asian staff member at this post office named Song. I had a UPS package delivered there early Friday morning, but the person who received it didn’t know where it had been placed, and Song, who works at the front desk, couldn’t find it at the time.
Song was very kind and friendly. She explained that the person who had accepted the package had already gone home and wouldn’t be working over the weekend, and she asked me to come back on Monday. She also apologized to me several times.
On Monday morning, as soon as she saw me, she even remembered my name and immediately handed me my package. It was clear that she had kept my situation in mind and helped locate it. I was touched by her professionalism and her warm, friendly attitude toward customers.”
“I have been here four times; the front employees were always polite and prompt. But I noticed they closed the gate at 4:58pm yesterday and declined service after that.”
“The person who helped me was a very kind young man. It was my first time sending a certified package, and he patiently answered all my questions and guided me through the process with a great attitude. We need more people like him!”
“Friendly helpful staff, normal wait times. If they’re out of stamps, just get some
At Safeway across the street. Only nuisance is entitled customers who come in and treat postal workers poorly. Read some of the 1 star reviews below for examples (or come in and witness these people—shameful to see adults act that way.)”
9AM - 5PM
2011 E Jefferson St, Rockville
Post Offices
“Had an exceptionally positive experience with Zaon "Z" Quarles. He was able to locate a missing package that I sent from my business and quickly had it delivered to the proper address. After dealing with so many people on the general customer service line who didnt seem to care in the slightest, I received a call from Z. He completely changed my perspective and made this negative situation into a positive opportunity. He seemed genuine and legitimately wanted to help.If more employees for the US postal service had a positive attitude like Z and were more thorough with customer inquiries, then people would trust USPS way more with their mail/packages.”
“A really pretty old building for a post office. Also this may sound stupid and obvious but I had to ship something to a buddy in Canada and apparently USPS is way cheaper for international shipping than UPS or FedEx. Use the post office folks, or you’ll be spending $75 to ship an old video game instead of $17.”
“Shawn or Sean took care of me late today to send food to my brother overseas in the military. He took time to walk me through the process and helped me multiple times making sure it was sent to the proper place. God bless him he even stayed open after five to make sure it was sent that same day.”
“They admitted they did it only because a supervisor was watching but the counter person helped me with taping a label to my package. I said years ago this was unheard of. They replied they normally don't help but the supervisor was watching so they did. Well, good enough for me!”
“I love all employees at this location ! Customer Service Skills are top-notch ! No matter what others may say about a LUNCH BREAK, the employees here need a break as well. I give TALITHA 10 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️”
“I'm not sure why this post office has such bad reviews. It's definitely not because of a dear lady named Ana who I've dealt with 2 times and has gone above and beyond to help me. Camilla is also another very polite and respectful employee there. Thank you ladies for all you help. If only more people took the time to share kind words and experiences this world would be a little nicer”
“Sometimes the post office lady is mean to me when I ask dumb questions, but jokes on her, I like when women are mean to me, so 4 stars ( -1 star for never having tape)”
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“I had to get some passport photos taken for a Canadian passport renewal. I had the pleasure to be assisted by Daryl Clark who was so kind and patient. He really took his time to make sure the photo would be compliant and respect all the rules of the Canadian passport photos per their official website which turned out to be quite the process but he did it all with a smile on his face. Thank you so much for your excellent service Daryl, I really appreciate it.”