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“I misplaced my SIM card when I switched it out for a European one on vacation. After getting to the Cricket store to replace it, I also realized that I had left my photo identification in my travel bag. Luzi worked with me to find alternative methods of identification rather than send me away without my phone working. She established my identity and installed and tested the new SIM before returning my phone to me. So delightful to meet an employee so sensitive to my needs and so willing to take extra steps to help me. Good job, Luzi!!”
“Idrees was amazing today!! Words can describe how easy he made the process of my repair and anthea was also super helpful in installing accessories for me after. Definitely will be coming back to these guys if I need anything!”
“Even while being deluged with customers all day and probably not getting to eat lunch..these 2 ladies provided excellent service to everyone that was in there while I was there”
“Representative in the store is so nice, helped me to completely set up my new phone. Absolutely I recommend this store. Also they gave me a nice deal on the upgrade.”
“The best place in all of Baltimore to repair cell phones and iPads, the young man is very professional and fast in the repairs, I like it and I recommend this store 100%”
“I had the best experience with Tee and Malcom at this store. The customer service was impeccable. Tee took her time to assist me with transferring from another carrier. She communicated all discounts and steps in the process every step of the way. The best experience I have had with a carrier store ever. If you need ATT service, this is the store to visit!”
“Mr. Sikandar was such a joy to work with. When we came into the store he greeted us warmly and listened to everything we wanted to do. We didn't feel rushed to make a decision and made sure we understood everything about our new phones. He also made sure that we had everything set up before leaving. We will definitely be coming back here for future upgrades!”
“Excellent service everytime! Zee is familiar with the whole family and he serves all our digital needs!!!! Great customer service and beats the price of competitors!!!!”
“The young man that works here is very nice, but there not open during the hours stated, they are at least 2hours late. Open like 9 or 10, I call before i drive up there”
“Yafet and Paul in the York Rd Baltimore store were incredibly helpful today. I came in after my iPhone showed a liquid warning and would not charge, and they helped me get it sorted out quickly. They also shared a few great iPhone tips while I was there getting a wireless charging pad. Great service, knowledgeable, kind, and very helpful. Highly recommend.”
“Great experience with AT&T in Parkville in Harford Rd. Khajae was on duty and working with 4 customers by herself. I needed to order a tablet in person and she was on the phone trying to get another persons phone working while helping someone else with home internet. The store needs 3 more like her. I was annoyed about having to go in-store but she definitely made me smile.”
“Thought this was going to be an all night thing. We had to add a phone and transfer two. We did all of that and added a tablet and watch, all within 90 mins. Pierre was awesome! Very knowledgeable and thorough.”
“This store has the best customer service and the staff is very polite. Very clean and service is fast and friendly. I recommend this store to all T-mobile Metro customers”
“Jordan was incredibly nice and very helpful. She made what I thought was going to be a long drawn out experience one of the easiest things I did that day! She was amazing and I love my new phone and I would definitely recommend them!”
“Excellent service, I was able to make my payment for the month and take the promotion of a new line with home Internet because they are always updating promotions.”
10AM - 8PM
6308 York Rd, Baltimore
Mobile Phones
“McKenzie was so wonderful in helping me process my insurance claim and in setting up my new device. This store was amazing from the greeting, music, atmosphere, and customer service. I love this store”
“This is the best experience I have ever had at a phone store. Layla and Jason were both incredibly helpful and knowledgeable. I will only be using this store in the future. Great experience”
9AM - 9PM
926 York Rd, Towson
Mobile Phones
“Jason was awesome! Took him time with me to review all my options for phones and accessories. Extremely knowledgeable and very friendly. I ended up with a new phone and a lower monthly bill! Highly recommended!!!”
“I had a great experience at this At&T store. The first time I came in was to ask about activating a phone, and the customer service was excellent and I received a better phone than I had anticipated.
I came back another day with my two kids, and the staff was incredibly patient, even with my busy 4 year old. They were so kind and welcoming to my daughter, helped her pick out her phone, and really made her feel heard- which meant a lot since she is a preteen.
I’m so glad I came into the store after dealing with customer service over the phone. Such a positive experience!”
“Great deals service is gd
But it can take A long wait
If there's only one staff
Member on duty. I've been
A customer since 2004.
And im still a customer
It's been over 20 yrs.
And I've always been given great service in person.
And on the phone 📱.”
10AM - 7:30PM
3733 Eastern Ave, Baltimore
Mobile Phones
“Shaw helped me sooooo much, omg I was going through the worst mood and ADHD hectic daaaaay. And he was so patient with my craziness still had the best customers service, temper and helped me through it alll, he is the best! Get that man promoted”
“Neshia was so helpful she stayed after hours to accommodate me and my phone troubles she was closing a 7PM but we didn't leave until 8 something due to the phone updates and me coming at the last minute she still managed to be in good spirits her customer service and vibe is why I will keep coming to this location!!! She is so sweet I wish her nothing but the best she deserved a Raise!!!!!! She is so down to earth 7 stars is what I give her!!!!”
“John the GM deserves way more than whatever it is, he is currently making. Polite, knowledgeable, and genuinely cared about my individual problem. He helped clean up the mess that Ed at the Boston Street location caused, and it was bad. John even got me wireless internet for my home. I didn't know AT&T offered internet, let alone that I qualified. John was personable and informed me that he is transferring to a Virginia store. What a shame! Thanks so much John!”
“I went to the store to help me with my cell phone, which I didn't know why I didn't have a signal, and the very kind and helpful boy gave me excellent service. Thank you very much!”
“I got an upgrade and wanted to get my data transfered. They took my old phone temporary made it work and then was able to transfer it. They made it so easy for me. Came in left my phone came back done. I am a long time customer I will stay with them/boost mobile for a long time more.”
“This has been the most stress free phone purchase and setup ever. Meena was an absolute Godsent Angel. Patient and awesome. I would recommend evee visit this Boost location. Excellent service.”
“My boost customer service representative was perfect,her name is Sunny,she did a amazing job,I really appreciate all that you did and wonderful customer service 😀”
“I came in with my newborn and 1 year old when the store was very busy. The man working alone kept his cool and let customers know there may be a wait. Then they were able to get another employee to come in, Adrianna. She took care of my request for a new phone with ease, a smile, and a great personality. She engaged with my babies, was very personal, and grabbed a selection of cases/screen protectors for me to choose from while I chased my 1 year old around. She had everything done quickly and efficiently. Thank you!!”
“Darla was extraordinarily wonderful!! She was incredibly helpful, welcoming, kind, professional, and knowledgeable! She went out of her way to explain everything thoroughly ! I walked in very concerned and she took care of each item and detail in the BEST of ways!I walked out feeling so grateful, calm ,and pleased! Huge thanks, Darla!!”
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“John Nyoro needs a raise! 10/10 would recommend him to anyone. Great customer service, very helpful & friendly personality. He’s almost as funny as me! Thank you for your help :)”