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“We needed a basement waterproofing sealer and the only store in Baltimore that had it in stock was the Fed Hill Ace. Within 15 minutes of the online order it was ready for pick up. The team onsite was ready for me as soon as I walked in the door. Great experience. Knowledgeable staff. Speedy response. WINNING!
Thank you, the Dewar General Contracting team.”
“Absolutely the BEST customer service! Answered the phone on a Saturday and came to our rescue by having a cutter head we were in need of that wasn't going to be available for another 12 weeks. Oella Saw and Tool is so far, the best company I've had the pleasure of dealing with. So glad I found them!”
“I'm proud to be a customer and member of Ace Hardware! It is a small town store that brings me good vibes with all the freindly and helpful service. I really enjoyed ladies night last night and appreciated all the best greetings, free samples, discounts and giveaways. I even did a shelf project and picked out a free plant and received 20% off my purchases. Thanks Ace!”
“Most of the time I have no idea what I’m doing, but the staff there are ready to help at all time. Great suggestions and saved a lot of my time going back and forth for parts etc. highly recommended!”
“Standard trip to HFT. Found the small hand tools I was looking for rather quickly. Scissors, caliper, utility storage bag, AAA batteries. With coupons & tax right around $10. Thanks Harbor Freight Tools!!”
“I had a great experience with a gentleman named Richard who made my experience really great. The computer wasn’t working right away but went IT specialist mode and got it working. I really appreciate the lady who greeted me and got me to the correct person. I will definitely recommend coming here to everyone I know hands down great service.”
“This is a heating boiler distributor. Been around since the early 40's. Myself I'm a boiler installer. It an excellent product which I'm proud to say have been using for close to 50yrs. Good equipment very good service!”
8AM - 7PM
7936 Crain Hwy S, Glen Burnie
Hardware Stores
“I LOVE this place! Friendly and knowledgeable staff. Not in a hurry and have time to speak with you and offer suggestions and help you find the right item! Outstanding customer service all the time!”
“We visited Castle Wholesalers in Baltimore to purchase a bathroom vanity. After the purchase, we decided to get a different style that was available from their New Jersey location (Home Surplus). The return was easy, and the transfer from New Jersey went very quickly. The staff were very friendly, accommodated our changes, and made sure everything went smoothly. The vanity was quality-built and better than expected. I would definitely recommend them if your looking for cabinets, vanities, and doors. I wish they had more of the products that are available at their New Jersey locations as it would be nice to see the available options first.”
“I ended up at my local Glen Burnie store and didn’t have my wallet. The local customer service is always on point.
I’m grateful that they knew me and they helped me through the check out process with my Tractor Supply membership account.
Hands down the BEST CUSTOMER SERVICE AROUND!”
“The Toolbank is an asset to the Baltimore Community. The large inventory of quality cared for materials is endless. We couldn't do what we do at BARCS without Rachel and her team.”
“My son went to Johnson Lumber to purchase materials for his Eagle Scout Project. The staff were extremely helpful, answering all of my son's questions and giving him advice on how to build his project. They even gave him a discount and donated some of the materials for the project. I can't say enough good things about the team there. Thank you so much for helping my son and supporting Scouting!”
“Eric treats you like family every time you come in! Products are the cheapest you’ll find in the Baltimore metro area, they are awesome products that get the job done the first time. I used to go to Aramasco for all my products but now I will solely go to Baltimore Janitorial Supply. They are true stand up men and I won’t stand by anybody else. The atmosphere in the store is always good and welcoming if you have any questions the staff will thoroughly breakdown and help you get your answer.I had a grout job first time cleaning grout Eric helped me top to bottom get the right products and the right process to bring home my first successful tile & grout cleaning. CANT THANK THESE PEOPLE ENOUGH!!!!!”
“While traveling, my partner’s wheelchair lost a caster axle screw. Bruce’s supplied a replacement and spare (hand-cut to right size!)—and wouldn’t accept payment! “I’m not here to make money, but to help people.” ❤️”
7:30AM - 4PM
2100 Haines St, Baltimore
Hardware Stores
“Nice store, kind of a pain in the behind to get into during traffic due to the location at the entrance of 295. Clean and well stocked/labeled. I'm not sure if it was just today, but everyone seemed miserable being there, no smiles, no hello, very unfriendly and abrupt. Did not feel welcomed. I'll shop here again, give them another chance.”
“I have been using Ferguson for years. The Ordnance Rd location is our companies ‘go to branch’. Pete always has that location stocked and organized. Isaiah and Frank are great to deal with and ALWAYS give us the best info and customer support. We’re glad that our pros have Ferguson’s pros at Ordnance, to go to when we need the help.”
6AM - 9PM
3750 Commerce Dr, Halethorpe
Hardware Stores
“I was so bummed when i went to tool rental because Nae didn't assist me and walked away instead of saying she didn't know...but Scott came for the rescue and helped me and even apologized for the bad experience with Nae's unnecessary attitude...idk why she works there if she cant provide decent customer service”
“Winsupply for the WIN!!! I stopped by the shop today, looking for a part that I had not been able to find in other stores. The salesman in the store was able to locate the exact part I needed!! Now we can finish our project ?Thank you!!”
“We purchased carpeting from this Home Depot store. Claudia made sure we were buying the carpeting that best met our needs.
When it came time for the installation we had a problem with the delivery of our carpeting. The store manager Paul got in touch with the installation crew on a Saturday morning and had them contact me to coordinate the installation. Paul then called me back to make sure the installers had contacted me. That's great customer service.”
6:30AM - 4:30PM
8975 Henkels Ln, Annapolis Junction
Hardware Stores
“This is the place you need to get the job done. They repair tools and take care of tools on warranty. Next door they have a showroom when day have a great inventoryScrews to expensive piece of equipmentThis is the place where I go when i need safety PPE Tools and anything in-between the customer service is above 5 stars and this goes from Amee from tool repairs to all the guys at the sale desk. All of them are Great.I Only wish they work after 4:30 pm and Saturdays at least half of day sometimes its difficult for us the construction workers to get there before 4:30pmThank you guys!!”
6:00 AM - 9:00 PM
6650 Ritchie Hwy Route 2, Glen Burnie
Hardware Stores
“Doing a review for someone else.A worker named ms Debbie was GREAT, she wwnt above and beyond when none of the other workers could help. He( shopper/customer) went to customer service and they couldnt help, tools peeson couldnt help. Ms debbie found the item that was being looked for, went back to recieving, pulled the items and then brought them out. She was supwe nice and professional, she knew what she was doing. Need more people like this.”
6AM - 10PM
9051 Snowden River Pkwy, Columbia
Hardware Stores
“Some prices are good, some are a total rip off (generic rooted plants in water jars for $19.98?). ⛔️ Worse plant selection compared to Lowe’s nearby ⛔️ but surprisingly I found what I was looking for!Decent planter selection”
“I HOPE this gets to the Manager or the Owner of This particular store in Glen Burnie because I just want to say with my whole heart that I was treated SOOO VERYYY NICELY & ABOVE & BEYOND by the ladies Trish or Tricia(she has pretty blue hair)& Also the other lady name Vicki that works with her at the Very front of the store at the customer service counter. I came in to look for something & the young lady & Trish/Tricia helped me by pointing me in the right direction & I didn't see it & then Vicki looked it up to help assist me to find Exactly what I wanted. We Both went to the aisle & it wasn't on the floor but instead it was up on the VERY TOP shelf & Vicki generously went to get the step ladder to climb up Safely to get it for me just so I can be satisfied to get what I came for & I'm telling you I REALLY DO APPRECIATE THEM BOTH & I Seriously HOPE & PRAY they get NOTICED & REWARDED for this bcos Every store don't have Great staff that Literally greet you & Also help assist you like way they did just to make sure I was happy. I was put First & Treated VERY NICELY WITHOUT A DOUBT & They're Always sweet to many others & greet them with the same respect & hospitality just like they gave me. This is my regular store that's near me that I go to for the things I need & I Wouldn't want this to go Unmentioned or Unrecognized when they BOTH
definitely should be recognized for their hard team work & that's what it's all about....Thanks So much ladies, You're the Best!!? ? ???”
“HD is typical box hardware store with competitive prices to the " other" box hardware store. Sometimes items vary between locations. Easy access and parking. Staff is usually knowledgeable and helpful by answering customer questions”
“HD is typical box hardware store with competitive prices to the " other" box hardware store. Sometimes items vary between locations. Easy access and parking. Staff is usually knowledgeable and helpful by answering customer questions”
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“This store is Phenomenal. I called the store manager before coming over to make sure I would be able to be assisted. Corey in lumber/plywood has the best customer service I've experienced in a long time. I told him my previous situation at other lowes and not being able to get the plywood I needed and he helped me find & load the plywood on a bed cart and also cut it for me with zero hesitation. Amy and the other cashier in the Pro section are also very kind and easy to talk to. I am no manager/supervisor of Corey but it would be nice if his manager has a quick chat with him to let him know his work ethic is appreciated.”