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“Carolyn was amazing. My girlfriend had never mailed anything before and had an emergency shipment containing her sons PS5 controller, which broke 5 days before the warranty expired.. Needless to say she was a bit anxious, but Carolyn’s calm demeanor kept us afloat. Exceptional service!”
“Quick in and out just dropping off returns. Both employees were already helping customers when I walked in, but I was still greeted and told they would be with me shortly. Even as Abby was helping a gentleman, she apologized for the wait, not that she needed to. I was the only other person in line and had only been there a minute or two. I appreciated her attention and awareness of other customers, though. The other employee was helping a lady who seemed a little confused about her sending options, and Abby was able to give her input to help while still working with her own customer. When it was my turn at the register, she again apologized for the wait and thanked me for my patience. Which, again, it was not a long wait at all. My drop off was a very quick and smooth interaction. Abby was polite and respectful, and it is employees like her that keep me always going back to this UPS location whenever it is an option.”
8:30AM - 6:30PM
1011 Bay Ridge Ave, Annapolis
Shipping Centers
“My husband and family and I have been using this UPS store for years. In almost every case, the service has been FANTASTIC, everyone is friendly and helpful and knowledgeable. Angel and Amy are standouts in their assisting us with sometimes pretty complex shipping and notary services. Thanks for your great service to our community.”
“I always get efficient service when I go to UPS. The representatives are knowledgeable, courteous, efficient and process my package in a timely. The location is convenient for me.”
“As always, Cindy is there when you need her! Although she moved from Waugh Chapel to Edgewater, I'm glad she's still close by to get packages out -- I had 7 items that needed boxes, packaging materials, & shipping. She takes a lot of care with our items and goes over all shipping options. I'm more than happy to support this small business!”
“Current: I've received nothing but excellent service from the gentlemen (and, recently, Laila) who work at the Odenton UPS Store. In fact, I bypass another location and drive well out of my way to get there. As a long-time customer, it is a pleasure to know that my UPS-related needs are addressed well and consistently here.
Previous: I patronize the Odenton UPS location, as the customer service is consistently excellent. Today, I had an Amazon return that was in an awkward, heavy-ish box, and Sariyu not only volunteered to pull it out of the backseat but carried it in herself with no problem! I appreciate going to a business where I can be certain that my requests will be handled in a helpful, efficient, and friendly manner. Will return again and recommend to anyone.”
“This store manager helped me out with purchasing ink, putting an app on my phone and lowered the price on my ink. Thanks Charlotte. Very friendly. I like their hours of openíng.”
“Kaia, Stew, and Haven were so unbelievably helpful and kind. They were the dream team! They were nice even though I stood between them and their ability to go home. Truly excellent service! Thank you all!”
8:30AM - 7PM
1290 Bay Dale Dr, Arnold
Shipping Centers
“With all the things going around, somehow I end up perfectly on time to be right at close. I thought it was 8, yet it was 7, and that’s how the story goes. And Crichton was so efficient that he helped me micromanage my exact detailed plan. And so while we were in the flow, every single moment, I was instructed on how to physically handwrite the address, I got manila envelopes, I then also wrote each individually, and then as we step-by-step did it like an assembly line, we were able to effortlessly flow one document to the next and then a final payment.
Literally no microsecond of any sort of efficiency was lost, because I was constantly doing a step. It just wasn’t done in bulk. It was more of a flawless, simultaneous effort—bouncing freely between every sort of step. While he was filling out something, I was doing something, and while I was doing something, he was doing something. Because instead of doing it all at once for me and all at once for him, it would have taken a significant amount more time. We did it as an efficient assembly line.
While at the same time, he was able to efficiently empty the mail room and help one other customer and then also help a woman within literally a time span of not even a quarter of a nickel. Literally within probably 6.9 minutes to 7, it was so fast. Very few have this capability.
I don’t understand why 1290 Baydale Drive, Arnold, Maryland doesn’t compensate accelerated methods of efficiency finders, for there are really truly only a few who have mastered the art”
“I truly must take a moment to let it be known that the TWO gentlemen working in this UPS store were informative and patient, and they gave me top knock professional care with my delicate situation. The store was crowded, but both men worked diligently together, clearing their store with smiles and great attitude for all.”
“Thank you for taking care of my box, everything in very good condition, just as I sent it, it also arrived, thank you, and I recommend it 100% so that you can carry your parcels, it arrived before the time, thank you, maritime air cargo.”
“Service was excellent (the women behind the counter was kind and knowledgeable). They were able to take care of my packages even after my local Post Office closed earlier in the day. Very convenient.”
“AIT Worldwide Logistics was awesome to work with for my delivery. I originally had my delivery set up for Friday, and they were able to get me my delivery four days early. The staff was professional, friendly and on time for the delivery window that was given. Highly recommended AIT Worldwide for my next delivery. Thanks!”
“I actually went to the FedEx box that is next to this UPS drop box, but the UPS box definitely was there too! Both are outside of the building, which is great because I was there on a Sunday, and the building was locked.”
“This place is FAST. I was in and out in under 3 minutes. As were many customers. As soon as we walked in we were immediately helped by the store manager. Granted most of us were just dropping off multiple packages but he could of let a line form. Thanks!!”
“I was completely satisfied the service and atmosphere. The customer service was OUTSTANDING! The front desk attendant was very attentive and efficient. This location has everything you need and will go above and beyond to get you needs met in a timely met.”
“It's an odd little drop box by a tiny storage building out near the end of a parking lot. Honestly, I'd hesitate to us it, except my bank pointed me there when I asked about nearby FedEx locations.”
“Easy, fast and Phillip was a great help!
I forgot the label I needed to ship, and Phillip kindly assisted me through emailing it to the store.
It was so fast, and so convenient- it totally saved my tail for something I needed mailed quickly!!!
The store was tidy and organized!
Thank you!!!! ☺️”
8:30AM - 7PM
1783 Forest Dr, Annapolis
Shipping Centers
“Br. Sukhbir was incredibly kind and helpful in getting our infant's passport photos done. We went to two different places to get his photo taken, but no one was willing to put in a little bit of effort. He has a very kind and caring personality.”
“Great service! Amazing little shop with LOTS of varied services. Small business, locally owned. Very pleasant and knowledgeable owner. Will definitely use again!”
“Helpful, engaged employees, good rapport between junior staff and mgmt, efficient handling of tasks. Everyone was polite, handled a difficult customer with patience. Helped me with my multi step printing task.
Experience was pleasant and not stressful. Bought excellent set of scissors.”
10AM - 6PM
407 George Clauss Blvd, Severn
Shipping Centers
“Walk in to dropped off a package to seller. One man just hi and worked on return item quick and easy . He asked if I need to put in a box( need to buy a box) or ship it in original box like this ? I answered if possible to ship it with its original box i would appreciate it. He said yes he will help taped it . Thanks
Done .”
“I received great service & special attention by my UPS service agent 'Shieve' . He totally explained how the system worked and what needed to be done to be successful. He then made it happen ! Thank you UPS store for having qualified and well trained employees !”
“I have been going to this fedex since 2019. I overnight my packages every week. I have never had a lost package go out at this facility. Im not sure why people are saying they are rude. I haven't met one rude employee yet. They know my name when I walk in and always stop to greet me when I walk in. I wouldn't go to any other fedex but this one.”
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“There is a guy here named Ryan I think, who has been here a long time. He is the nicest most accommodating employee. I hope he is the manager because I feel like he sets the tone for how friendly the staff is here. I live right next to a local UPS store but I drive an additional 10minutes to this location often because of Ryan and team. Everyone is friendly and hustling with urgency to get people take care of. The local UPS by my home are rude and act like each customer is a nuisance so it’s worth the drive for me to this location to have a friendly atmosphere with Ryan and the Severna Park team. Thank you.”