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“Carolyn was amazing. My girlfriend had never mailed anything before and had an emergency shipment containing her sons PS5 controller, which broke 5 days before the warranty expired.. Needless to say she was a bit anxious, but Carolyn’s calm demeanor kept us afloat. Exceptional service!”
“Quick in and out just dropping off returns. Both employees were already helping customers when I walked in, but I was still greeted and told they would be with me shortly. Even as Abby was helping a gentleman, she apologized for the wait, not that she needed to. I was the only other person in line and had only been there a minute or two. I appreciated her attention and awareness of other customers, though. The other employee was helping a lady who seemed a little confused about her sending options, and Abby was able to give her input to help while still working with her own customer. When it was my turn at the register, she again apologized for the wait and thanked me for my patience. Which, again, it was not a long wait at all. My drop off was a very quick and smooth interaction. Abby was polite and respectful, and it is employees like her that keep me always going back to this UPS location whenever it is an option.”
“Multi state business owner new to the area, new business. Office depot butchered my business cards, theses people brought them to life thank you. Life time customer”
8:30AM - 6:30PM
1011 Bay Ridge Ave, Annapolis
Shipping Centers
“I highly recommend The UPS Store at 1011 Bay Ridge Avenue in Annapolis Maryland. I recently mailed a very large package for my daughter. Upon reaching her house, she informed me that she did not want to have the package mailed. I returned to the store and Amy was so helpful. She returned the package to me and credited my card. I really appreciate the kindness and expertise from Amy!”
“I always get efficient service when I go to UPS. The representatives are knowledgeable, courteous, efficient and process my package in a timely. The location is convenient for me.”
“Current: I've received nothing but excellent service from the gentlemen (and, recently, Laila) who work at the Odenton UPS Store. In fact, I bypass another location and drive well out of my way to get there. As a long-time customer, it is a pleasure to know that my UPS-related needs are addressed well and consistently here.
Previous: I patronize the Odenton UPS location, as the customer service is consistently excellent. Today, I had an Amazon return that was in an awkward, heavy-ish box, and Sariyu not only volunteered to pull it out of the backseat but carried it in herself with no problem! I appreciate going to a business where I can be certain that my requests will be handled in a helpful, efficient, and friendly manner. Will return again and recommend to anyone.”
“As always, Cindy is there when you need her! Although she moved from Waugh Chapel to Edgewater, I'm glad she's still close by to get packages out -- I had 7 items that needed boxes, packaging materials, & shipping. She takes a lot of care with our items and goes over all shipping options. I'm more than happy to support this small business!”
“Great staff especially Crichton who saw me struggling with my package and came to the door to help me! Great customer service and speedy - I was in and out in seconds!”
“This store manager helped me out with purchasing ink, putting an app on my phone and lowered the price on my ink. Thanks Charlotte. Very friendly. I like their hours of openíng.”
“AIT Worldwide Logistics was awesome to work with for my delivery. I originally had my delivery set up for Friday, and they were able to get me my delivery four days early. The staff was professional, friendly and on time for the delivery window that was given. Highly recommended AIT Worldwide for my next delivery. Thanks!”
“Thank you for taking care of my box, everything in very good condition, just as I sent it, it also arrived, thank you, and I recommend it 100% so that you can carry your parcels, it arrived before the time, thank you, maritime air cargo.”
“It's an odd little drop box by a tiny storage building out near the end of a parking lot. Honestly, I'd hesitate to us it, except my bank pointed me there when I asked about nearby FedEx locations.”
“Easy, fast and Phillip was a great help!
I forgot the label I needed to ship, and Phillip kindly assisted me through emailing it to the store.
It was so fast, and so convenient- it totally saved my tail for something I needed mailed quickly!!!
The store was tidy and organized!
Thank you!!!! ☺️”
“I actually went to the FedEx box that is next to this UPS drop box, but the UPS box definitely was there too! Both are outside of the building, which is great because I was there on a Sunday, and the building was locked.”
“Helpful, engaged employees, good rapport between junior staff and mgmt, efficient handling of tasks. Everyone was polite, handled a difficult customer with patience. Helped me with my multi step printing task.
Experience was pleasant and not stressful. Bought excellent set of scissors.”
“Becca from this location is awesome, and has great customer service skills. I had an issue with my order, a small one, although it was very late, and Becca was 100 percent the most helpful person, and so apologetic, even though it was not her fault. Thank you, Becca! Your people skills will take you far in life, and I hope Fed Ex knows what a gem they have in you.”
8:30AM - 7PM
1783 Forest Dr, Annapolis
Shipping Centers
“I brought in a large poorly wrapped package to mail. Mr. Singh of the Forest Dr., Annapolis store's assistance and advice was kind, efficient and professional. He cut away cleanly extra pieces of my box so that it would now fit into one of UPS's standard boxes. He added bubbles for security and I was so pleased with the result. Thank you to Mr. Singh and the store manager for always kindly providing the services I require.”
“I was completely satisfied the service and atmosphere. The customer service was OUTSTANDING! The front desk attendant was very attentive and efficient. This location has everything you need and will go above and beyond to get you needs met in a timely met.”
“Lately, the customer service has been excellent. I believe the store is now under new management, mostly comprised of young, efficient individuals who know what they're doing. Previously, there were different, older staff members who were slow, resulting in long lines of waiting customers. Despite this location being convenient for me on my way home, I often had to drop off packages without receiving a receipt due to the long lines. However, recently, upon entering the store, I am greeted by one of the staff, and despite there being customers, the lines move very quickly. This allows me to always get my drop-off receipt now. Shiv and Preet are two employees who usually assist me when I'm there, but in general, all the employees are very helpful. They promptly attend to customers and are both friendly and professional at the same time.”
“Had a tracking issue with a package. I was able to speak with Jay. He was extremely helpful and resolved my issue very promptly. Very impressed with the above and beyond customer service. Thanks again.”
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“There is a guy here named Ryan I think, who has been here a long time. He is the nicest most accommodating employee. I hope he is the manager because I feel like he sets the tone for how friendly the staff is here. I live right next to a local UPS store but I drive an additional 10minutes to this location often because of Ryan and team. Everyone is friendly and hustling with urgency to get people take care of. The local UPS by my home are rude and act like each customer is a nuisance so it’s worth the drive for me to this location to have a friendly atmosphere with Ryan and the Severna Park team. Thank you.”