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“Mr. James is an excellent officer here, he solve everything very fast, professional and very friendly. Thank you very much for your good work, you are making this office bright”
“In case anyone was wondering, the post office is open until 5 p.m. Both postal workers are extremely friendly and helpful. I had a very good experience with them”
“My favorite post office that I have ever visited! I ship pretty consistently and never have a bad experience here. The clerks are so fast and helpful, give those ladies a raise! Always well stocked and organized.”
“Deserving of the high ratings - I chose this location to mail wedding invitations from due to the high ratings. I purchased non machinable stamps, which cost more, and somehow left the office with 60 though I purchased 80. When I came back the next morning, they had the last sheet of stamps waiting for me without hassle. Thanks to the friendly clerk who called her post master to confirm rather than just sending me away. Really appreciated the quality customer service.”
“I haven't had to go to the post office in years, but today I did. The ladies there were so helpful, friendly, and professional. HUGE thank you to the women who helped me, she was so knowledgeable and patient. She helped me get everything together that I needed. I highly recommend this post office if you need to get anything done and want impeccable customer service.”
“I had a great experience at this location getting my first passport. I arrived about 25min early for my appointment, anticipating a line, but it was quiet and they were able to process my application quickly without any issues. Both of the staff members working there were friendly and helpful. They are clearly doing their best while this location is understaffed and I appreciated it.”
“I had a great experience and this is one of my go to locations for USPS. Darryle was fantastic. He was professional, helpful, and provided great guidance on the best way to ship my package. I appreciate him taking the time to come in to explain along with his positive interaction with other customers. It was a quick and easy experience.
There are plenty of supplies at this location to help prepare your package. I would definitely recommend.”
“Long line but Tiffany worked hard to help everyone! It was my first time sending priority mail and the employees were really helpful and quick with the process. Definitely will come again.”
“The people who work here are knowledgeable and so pleasant—they clearly get along with each other, too. Today I watched them handle a customer’s bad attitude with grace and professionalism, and they were still polite! And I take it for granted that they’re good at their work because I’ve never had an issue mailing in or out with them. So, a very easy 5/5.”
“The Burtonsville Office processes passport applications and rush them to the Passport Office.
There is an array of packing materials for sale, which include bubble wrap, clear tape, decorative padded envelopes, priority tape and boxes, and plain boxes and envelopes. I like the clear tape the best. The brown tape didn't stay in place very long.
I enjoy looking at their book of forever stamps. The staff are friendly and attend to customers' needs.”
“Service is always professional and polite.Staff always greet me pleasantly before asking how can they help me today. This office always have a variety of stamps.My personal choice is to use this office for alll my postal business.”
“Staff were incredibly kind, helpful and patient. I was shipping some hot sauces to the UK and the lady behind the desk went above and beyond to help package and price up everything for me. Delighted to say it made it to London in about 5 days! Thank you so much :)”
“Have done all my kids’ passport photos here. They are patient with babies and young children and careful with the application.
Parking is good. If your package has a prepay label, you can skip the line to drop it off. The price is right, and the lines are only really bad at Christmastime.”
“This office is great! Employee was sooo helpful. I was stressed about mailing back my passport but she told me which envelope to use and where to write all the information. It was a breeze.”
“I want to extend my heartfelt thanks to Kay for her incredible patience and kindness. Being new to a specific mail procedure, I arrived at the office with a stack of envelopes and a lot of questions. Kay took the time to guide me step-by-step, ensuring I understood how to fill them out correctly. Her pleasant demeanor, great conversational skills, and willingness to go above and beyond truly made my experience exceptional. I couldn't have asked for a better person to assist me—thank you, Kay!”
“Amazing customer service. There was an error on a package address I had shipped from Europe, so USPS marked it as return to sender. I went to the office, explained what happened, and they redelivered it after hours! Thank you, Mr. Wright!! God bless you, and God bless the USPS!”
“Hands down the best USPS experience I’ve had in the DMV. Sue is an expert advisor and helped me multiple times over many packages with complex needs. Very grateful!”
“Only good post office in the area. The experience is just neutral but that's good enough to bring me almost to tears compared to the other horror show post office in the area (Gallatin)”
10AM - 12PM
2 Massachusetts Ave NE, Washington
Post Offices
“God do I miss when this place was 24 hours (current hours below)!!! Wonky, little-known aspect of DC culture, but it was a fantastic convenience that let you shift a key errand til the wee hours with no lines in a fairly elegant setting. Ok, maybe it's not the Ritz, but it beat the loud, cramped options elsewhere. Even though it's no longer open around the clock, it still offers better hours and more competent staff than any other post office I've ever been to. Glad they're still around.
As of May 27, 2025, hours as follows:
Monday - Friday: 9:00 am to 7:00 pm
Saturday: 9:00 am to 5:00 pm
Sundays/Holidays: CLOSED”
“Definitely my new go to post office. Ms. Jackson made the entire process smooth and was very quick. She was very nice and knowledgeable about what I needed. I also made sure to show her all the reviews about her on Google lol”
“USPS always gets roasted but honestly gotta give credit when it’s good. Clerk #13 (yeah that’s literally what the receipt says instead of a name lol) was amazing. Such good vibes, super sweet and actually made the whole trip feel chill. If every visit was like this I’d leave 5 stars every time!!”
“Highly recommend! Really great experience at this USPS. Friendly staff and great service. Located in a super cute area with stores and restaurants and plenty of parking.
Had to wait a bit for the family in front of me getting their passports done but I was next in line and completed it within 10 minutes during walk-in hours. Very happy I was able to do so as I needed expedited service and had gone to another USPS the same morning and had a terrible experience (opened 10 min late, super long line and agent managed to get thru only one family during the entire hour and so everyone else was SOL)”
“Convenient location
Kind staff that know what they're doing
I wish they hired a few more folks cause it can get busy with passport stuff.
A+ store”
“By far one of the best USPS locations in DC wish this locations was my local USPS store since it’s couple blocks down the street…don’t know why north capital is my local USPS…..but for sure will be using this location for shipping anything moving forward……not only were they professional but they even walked me through each step of the way to send an International package as well…….highly recommended location and will be back for sure……and as soon as I paid and they scanned my package I got the status update right away on my USPS app……not like north capital which never updated my status tracking and lost my package even after paying full price for tracking an envelope……a freaking envelope I laid tracking for still is missing and still has not been scanned……please avoid north capital location for shipping anything out……”
“Tracy is a breath of fresh air when it comes to the post office. She is nice, greets everybody, isnt condescending when you ask for help & wishes you a great day once your transaction is complete.
I personally cant stand S Glebe Road location down the road from this one because they are always rude- God forbid you ask them to lend you a pen!
This N Glebe location is a little further out for me but I’m glad I went today as Tracy was a delight.”
“THIS USPS HAS THE BEST SERVICE EVERRRRR??❤️❤️ THERE IS SO MANY USPS IN THIS CITY BUT THIS ONE HAS THE BEST STAFFS!! SO FRIENDLY SO HELPFUL! ? WE ARE FROM THE EMBASSY AND THEY HELP US A LOT! THANK YOU!!”
“Jovan at the front desk is wonderful, he helped me out a lot. And when a trash can was on fire outside, he jumped into action looking for a fire extinguisher, which that location didn’t seem to be supplied with. But I could tell if he did have one there, he would’ve saved the day. USPS better put some fire extinguishers in! Either way Jovan cares and he deserves a raise.”
“I like this post office. The lady who works there is very nice, I have never had any mail lost and there is seldom a long line. I also like the selection of greeting cards that they have for sale. I noticed several negative reviews and I felt that I had to add a positive one because my experience here has always been positive. I hope yours will be too. Thanks.”
“La Vonya is an absolute joy and light in this world, we must protect her at all costs. I didn’t know my butt from my elbow when I came in but she got me right as rain and then I was on my merry way, happier to have met her and the amazing service she provided!!! Promote La Vonya!!!”
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“I had an incredible experience with this post office last weekend that I want to share. I had called the customer line because a package's tracking information had been marked as delivered the day before, but they the status reverted to distribution center that morning. I was told that it is a system issue that packages get marked as delivered and the current status was correct, but she was unable to tell me why it was sitting at the distribution center (Takoma Park post office) and not out for delivery, so she put in a claim ticket. About 15 minutes later I got a call on my cell phone and it was the supervisor at that location, Ms. Foxx, asking if I had received my package. I told her that I had not and then she had Ms. Lee check in the packages on site and they located my package. This was 4:45 p.m. on a Saturday, so it was apparent it wasn't being delivered that day and it was a gift for father's day the next day. I asked if I could pick it up and was told that I could, if I got there in the next 15 minutes before they locked the back loading door and left. I made it and they both helped me load the large, heavy box into my car and absolutely made my day/week/year. The company that I purchased the gift from through Amazon had decided to ship via the slowest and cheapest means, so I couldn't blame the postal service for the package having not arrived, but the level of customer service to call me directly and then help find a solution was beyond my wildest expectations. Please do give the overworked staff at this location a break when you are frustrated with the long lines, as my experience there has been that they are always professional and do their job very well, even when they don't have a second to catch their breath in between customers.”