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“Went in with the wife and did some back to school shopping for our daughter. The store was very well stocked. The salesperson was amazing! Highly recommend this store.”
“Needed a to piece together an out fit for an upcoming wedding I'm invited to. Even though it was near closing time, the staff still took their time and recommended options related to the theme the wedding was going for.”
“I just wanted to say that Amanda & Micah are absolutely amazing and so helpful! While I didn’t get anything, I watched my best friend go through options and they were so friendly, helpful and gave us feedback on quality! I had to give them their flowers!”
“The manager/associate was extremely helpful and friendly! Very accommodating to check to see if they had our sizebin the back. You here so many times everything is out on the floor.....I worked in retail, everything isn't out on the floor!”
“Very good selection of vans, people are nice, didn't get a discount on the vans i bought but they did have discounts on socks and other stuff. Overall good is a nice atmosphere.”
“My dad and I stopped in to search for shoes he saw online. The staff was so attentive and patient. At least 4 people asked us if we'd been helped. The fellow that helped us complimented dad and answered or found the answer to our questions. Haven't experienced customer service at this level in a while it was really nice.”
“This is a wonderful place, with kind, deeply knowledgeable staff. I nearly despaired of finding comfortable sneakers (bunions) when I entered; I left with the most comfortable pair I’ve had in twenty years.”
“This store is beautifully laid out, and the times that I visited over the course of a week, was very organized and clean. The staff was not overly helpful and did not greet me any time that I entered, and was not anywhere near the checkout counter each time I was ready for help.”
“Love what I'm able to find & buy at this location. I found a pair of Tom Ford Sunglasses and a nylon Longchamp crossbody bag. Additionally other well priced items along with this adventure. Also never an issue with returns or going cardless.”
“I have really liked their new location outside of the main mall. They have been very helpful with finding specific items and managing returns. Free People as a company has limited in-store inventory so I call ahead sometimes to ask if they have what I’m looking for. They’re always very kind and let me know if they have the item in-store.
Customer service at the old location wasn’t good. I’ve have good experiences at the new location though- super friendly and knowledgeable!”
“They had 3 or 4 representatives and all of them were helpful. Student discount this month 20 percent was a plus and plus membership perks. It was great experience. Loved the shopping experience in store today.”
“THIS STORE IS AMAZING THE MANAGER AVERI AND THE CREW SONG HAPPY BIRTHDAY TO MY DAUGHTER SHE WAS SO HAPPY I DEFINITELY RECOMMEND THE STORE TO ANYBODY IN THE MARYLAND OR OUT OF TOWN YOU WILL NOT BE DISAPPOINTED CUSTOMER SERVICE IS EVERYTHING TO ME”
“The energy at this store is always relaxed and chill. Customers walk in and browse shoes to buy. Haven't had any crazy encounters with other customers or staff. The staff provides quality customer service. The return policy is generous at 60 days with a receipt and the BOX it came in at the time of purchase and the item cannot be obviously worn to the eye. Any returns without a receipt can be completed as an equal exchange or traded for store credit. Love it here especially at this location. 10/10.”
“I had come in to make a return and a weird thing happened where the return went on a nonexistent card. I called back to let them know of this and Madison could not have been more nice or helpful! She went above and beyond to fix the issue and apologize even though it was something she had no control over. Love my home store!”
“Jolena helped me and my girlfriend out in our shopping experience. She took the time to hear out what my girlfriend was looking for and was very knowledgeable. I never leave reviews but had to because of our enjoyable experience!”
10AM - 6PM
870 Kenilworth Dr, Towson
Shoe Stores
“very nice shopping experience…helpful and friendly, without being pushy, salesperson. Great selection of tasteful and colorful clothes…both casual and dressier styles”
“This store is a fashion playground with a truly unmatched collection of finery. If you feel like being pampered, go with a couple hours to spare and your dressing room will be continually refreshed with new pieces to try and pair. Total fun. And if you are like me, you will leave with something new you never would have picked on your own!”
“I like that when I go into Finish line, that someone will approach me and is ready to assist me, I don't have to look for someone to assist me. I was in and out the shoe store In under 15 minutes for my son's. Not to mention the rewards that finish line has, love that part too!!!”
“Customer service was great they were all very polite and attentive will definitely be back and they have a great selection they are on the 3rd floor Across from AE”
“They need to fix their app, and everything would be great. Everything I order something via the app for instore pickup, the app automatically sets my name as whatever the store location I'm picking up from causing confusion for the store employees and myself so a process that's supposed to be a simple pickup for a item I already paid for ends up being more complicated for both parties”
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“The lady helping me with my new Birkenstocks was very nice and seemed to care that I was happy with my purchase. I never go to the York Rd corridor side of town much but I will now when looking for shoes they will carry.”